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July 2024 by Vijay Cherukuri
It is the worst Wells Fargo branch. Unfortunately it is right across from where I live. So when I want to conduct a transaction I can walk across but I get into my car and go to a different branch. The moment you step inside they make feel like trash. They come and interrogate you. Wells Fargo is the worst bank of the big banks. They have limits on how many times you can pay credit card online and when you go to the branch, they come and question you and not in the friendly way. The branch at Orange Grove and Oracle is worst. Why don't they just close it?
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July 2024 by Andrew Sherwood
Nice long lines
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June 2024 by Gem L
No one would pick up the phone
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May 2024 by Cal Petersen
So glad I switched to OneAZ Credit Union (where they also actually pay me interest instead of effectively stealing from depositors by keeping the interest like greedy Wells Fargo does). Unbelievably bad service here at Wells Fargo--nothing works online, you can't send a wire transfer unless you schedule it long in advance, etc. Wells Fargo thinks they are entitled to your money (at zero percent interest, mind!) and they take their customers for granted. No wonder why people are switching to mobile banking or credit unions. It felt good to slam the door on this horrible bank.
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April 2024 by Christine K.
Have been banking with Wells Fargo for years. They have many locations for easy banking. The online app is awesome and you can do everything on it.
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April 2024 by T C
I have been trying for over an hour to reach someone by phone just to ask if this was a location I needed to go to for a specific reason. No answer after 15 calls. Called service center who tried calling the branch, no answer either. They suggested I drive to the bank walk in, make an appointment for a different time. Leave, come back home, then drive back up there when it is my appointment time, to ask if this was the proper place to talk about my investment accounts. Because no one could tell me if they have an advisor there.
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February 2024 by Ann Minkus
You can never establish a relationship with the employees as they constantly have change over. Very disappointing with the level of service. After 47 years of banking with WFB, it's time to leave. They want customers to use online features or ATM and not the branches for in person transactions.
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November 2023 by Shannon
If I could give a zero rating, I would. Wells Fargo kept paychecks as pending due to the ACH issue for over a week and refused to release even partial funds. They also promised that bills on autopay would be honored, but instead denied them. When I went into the branch to address the issue I saw an African American man being treated disrespectfully by a racist teller for the same issue with the ACH. I was appalled and disgusted.
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October 2023 by Mark Hay
Once upon a time Wells Fargo was the leader in guest relations, but sadly lip service is the option currently available as customer service clearly no longer exist at this Wells Fargo branch.On today's visit, once again the drive up ATM has issues and wasn't accepting deposits.Wells Fargo might consider balancing an increase in ATM servicing to offset closing all of the drive thru lanes.Seriously Wells Fargo, please pretend you actually care and strive to do better....
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October 2023 by Patricia Trainor
So dissatisfied! We've been customers for over 30 years.They are no longer open on Saturday. There's no drive up customer service. When I went inside to cash a check my debit card was expired. They usually send me a new one in the mail. I was told it was cancelled with no explanation. The teller said a banker would call me. When I tried to call her back I couldn't leave a message and the recording said "goodbye". She finally called me back, said she would send me an email with information I requested (I never got it) and promised that she would call me back when she saw my number because she didn't have voicemail.That never happened after numerous calls. Very disappointed.
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September 2023 by Jason Rupert
Terrible customer service. They were no help to me when I tried to deposit a check into my account and telling me that it wouldn’t clear for five days. When I asked if there was anything that could be done, the lady helping me went into the back to see but I felt it was like a car dealership and she just went into the back to have a cup of coffee and then came back and told me there was still nothing that can be done. Then she asked if there was anything else she could help me with after being no help at all.
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September 2023 by Enisa Mustaficic
we waited 45 minutes to talk to the banker and the woman at the reception says you have to wait another hour.
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August 2023 by Chef Philip McCulloch Sr.
Professional
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August 2023 by Patty Golder
Great customer service today!!
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May 2023 by Jeanine M.
Horrible non existent customer service. Nobody can help you, or even answer a quick question.
