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July 2024 by Jonathan Webb
Needs new management and some serious coaching on customer service came in to try and get information on a loan I have with them and was not even given the time of day. I’m refinancing at a better rate with lower payments somewhere else now. Take it from an ex-customer don’t even waste your time here.
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February 2024 by Zach Smith
Unprofessional and lazy. The different departments don’t communicate with each other effectively and I’ve been forced to start over everytime I return with their ever changing requirements simply to close an account. This is specific to this branch in Broadway. Just horrible service
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December 2023 by Oracle of Tucson
Up until the pandemic Wells Fargo was simply the best, always an industry leader in defining and setting customer service standards, sadly it would appear that they no longer make any effort to provide a positive customer experience.The majority of branches no longer have a drive thru, Additionally the majority of local branches are now closed on Saturdays.Once upon a time Wells Fargo actually cared, they went out of thier way to be great, now it's as if they are going out of thier way to drive people away.
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November 2023 by x
10/13/23Account holder since 1992.There are two associates at this branch, worth mentioning, Bankers -Motumba and Salena. They are both knowledgeable and professional!Because this and other Tucson branches are rarely open and no longer have a drive through, I'm moving my WF accounts and my safety deposit box to a bank that offers customer options, Chase!8/11/22Update: I drove my elderly mother to this branch at 4 p.m. It's very hot out and I'm hoping the drive through is open. Nope. I help my mom inside and it's very difficult for her to walk. There are four tellers, the line is very slow and there are two senior people sitting at a desk behind the tellers, just sitting there talking. The teller behind the counter says, "We didn't have enough cars using the drive through to justify it being open so we closed it."This is the lamest excuse for poor customer service I've everseen / heard!!! I'm glad my account is ready to close as this lack of service is inexcusable!!!Months agoAfter having an account at this branch for 30 years, it feels really gratifying to wait in the drive through line for twenty minutes (there were three cars in line), two days ago. Today - fifteen minutes before closing, the associates at my branch are too busy to asnwer the phone???Even with online inforation, I had a specific question, I needed an answer to regarding my account. Thanks for the unacceptable customer service at the Sarnoff and Broadway location in Tucson!!!!
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October 2023 by M H
I was confused and trying to understand a worker (who's accent was very thick) and the "manager" came up and said to me that I was having an "attitude"! Like WHAT?! Just because I'm frustrated and dealing with someone using my card fraudulently doesn't mean I am having an attitude with your employee. I'm trying to understand what I can do and how to get my money back! I honestly chuck this up to plain old sexism. If I was a man in this predicament I doubt I would've been treated this way
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August 2023 by Kacy Cullinane
They never answer the phone !
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May 2023 by Steve Street
The staff are very friendly and courteous
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March 2023 by Titus P.
Dear Yelp community,I unfortunately had a very disappointing experience with Wells Fargo today. I visited the bank to close my mother's account as she had recently passed away. Unfortunately, things did not go as planned.When I approached the teller, I informed her that I was on my mother's account and I needed to close it. Despite this, the teller did not look for my mother's account, and instead lied and said that she had already looked it up because it was closing time. This was completely unacceptable, as if the account had been closed without my knowledge, I would have been liable for any unauthorized transactions or expenses.Furthermore, there were no bankers on site to assist me during banking hours, which surprised me as I thought one of their primary roles was to help customers with issues like mine. As a result, I was unable to close the account, and now have to return on Monday, which is both inconvenient and frustrating. Overall, I was highly displeased with the service I received at Wells Fargo, and I would not recommend this branch to anyone. It is important for banks to provide their customers with competent, honest, and helpful service, and unfortunately, the teller and banker did not meet these standards.
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September 2022 by Sean Rush
Terrible experience, there wasnt a single banker there, on a thursday, and the two tellers were unwilling to help. Everyone at wells fargo seems more than willing to direct you to thier less-than-functional website, sO hElpFUl
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January 2022 by Lorraine M.
I was there the day after a few other branches closed and the line was very long. it was busy and a long wait, but when I got to the teller he was courteous, polite and upbeat. It was really impressive to see, great customer service!
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January 2022 by Erin S.
This bank LOST my safety deposit box information when they "transitioned their data systems". I can't access our family deposit box any longer. I can't recommend this location to anybody looking for a reputable bank.
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December 2021 by Denise Perry
Pam the Branch Manager and Mr Manunga, Personal Banker fit us in on an extremely tight moving across country time schedule. Being a Holiday and having to make an appointment made it challenging. They both went the extra mile to meet our critical banking needs, that couldn’t be done onlineThank you both.
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November 2021 by chauncey vasquez
Normally I go in and the gentlemen help me with no issue. I go in once a week for years, routinely. On a very slow day with no one waiting, the teller tells me to come back in 30 minutes when the business teller is there and manager say they weren’t able to accommodate my request for change at all, claiming a change shortage. I get there was a shortage during the beginning of the pandemic, but they’ve been helping me with the same request for months now. Maybe they had something better to do or just didn’t feel like helping. I told them some consistency would be nice and the manager gave me the old “I’ll be sure to inform my staff”. Customer service coaching is needed for manager Jaclyn and teller Cameron. Good service is becoming harder to find. Avoid this location if possible.
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July 2021 by Brad Lange
Great service. I had to make a last minute wire transfer on a Friday afternoon. Didn't know I needed to make an appointment and they were booked until close. The manager was able to squeeze me in to get the job done. Jennifer K. helped me while she was handling many other clients. Super friendly and had a great attitude. Thank you!
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May 2021 by James H.
I have been a Wells Fargo account holder for well over 10 years. Today I stopped in to simply see if I could have a car title notarized and I was told that I would have to wait five days for an appointment. What exactly is the point of having a bank if they can't even do the minimum amount possible for their own account holders?
