-
June 2024 by Brenda Betts
Worst customer service ever! I waited 20 mins in line to be turned away. No one assisted with guidances and I was expected to wait after my lunch hour to be attended to. Poor customer service
-
June 2024 by Shannon
This Wells Fargo branch is poorly managed, prejudicial, and incompetent. Branch Manager made an appointment to discuss why the direct deposit didn't process. She not only didn't tell me the appointment time the day before, as agreed upon, but also never showed up or called. They decided to cut a check for my direct deposit, without telling me, that over 2 weeks later hasn't arrived. Today's direct deposit hasn't been deposited either.
When you call or ask in person, you get rude responses. I've seen several other people at the branch with the same issues. I was appalled at the employee's racist and unprofessional approach to these clients. It's not the first time I've witnessed this behavior from multiple employees at this branch. All of this is an extension of a Branch Manager who can't be effective and a bad banking company in general.
-
June 2024 by Lauren Kramer
Bianca was helpful and efficient in her work, made the process very quick.
-
May 2024 by Jacob Romero
There is always a long line and never enough tellers EVER!!
-
April 2024 by Michelle Stiles
Do not ban care absolutely a criminal organization
-
March 2024 by nicholl kaput
This bank is absolute, utter GARBAGE. My rent is due the 1st like most people’s right? So I go on my lunch (because I work 12 hour days) to pay on Wednesday. 9/10 I get there, there’s a huge line, all drive thru’s closed and ONE teller working. So I wait in line for the maximum amount of time I can on my lunch. 25 minutes. ONE person will go through the line while still 6-7 people are in front of me. This is at noon. On a Wednesday. So I have to risk being late to work and being fired standing in this line. ONLY TO LEAVE anyways and then pay my rent late!!! Which my landlord now is charging $20 for each DAY that it’s late. Who can afford that in 2024?! No one. I wouldn’t even step foot in this bank but it’s my landlord’s bank.. and it’s the only option I have for paying my rent. It’s absolutely ridiculous and I literally cannot take it anymore. Because yesterday, I had to leave since one teller was working with 7 people in line.. so I go today. EXACT same situation. Had to leave, was almost late back to work.. risking being fired. And my rent is STILL not paid. I’ll be trying again tomorrow (Friday.. HA joke. Most people are paid Friday and need to go to the bank so it’ll be even worse ?) To anyone who banks here- WHYYYY??? ?????? I’ve never seen such a terribly run financial institution.
-
March 2024 by Tom Higgins
this is the stupidest rudest most incompetent WF in town. they closed a nice one with smart diligent people a mile away now this place is a disaster. ONE TELLER plus the merchant with TWELVE PEOPLE waiting. Four women standing around doing apparently nothing. as I left I said HIRE MORE PEOPLE she looked at me like I was from another planet.
-
February 2024 by Nicholl K.
This bank is absolute, utter GARBAGE. My rent is due the 1st like most people's right? So I go on my lunch (because I work 12 hour days) to pay on Wednesday. 9/10 I get there, there's a huge line, all drive thru's closed and ONE teller working. So I wait in line for the maximum amount of time I can on my lunch. 25 minutes. ONE person will go through the line while still 6-7 people are in front of me. This is at noon. On a Wednesday. So I have to risk being late to work and being fired standing in this line. ONLY TO LEAVE anyways and then pay my rent late!!! Which my landlord now is charging $20 for each DAY that it's late. Who can afford that in 2024?! No one. I wouldn't even step foot in this bank but it's my landlord's bank.. and it's the only option I have for paying my rent. It's absolutely ridiculous and I literally cannot take it anymore. Because yesterday, I had to leave since one teller was working with 7 people in line.. so I go today. EXACT same situation. Had to leave, was almost late back to work.. risking being fired. And my rent is STILL not paid. I'll be trying again tomorrow (Friday.. HA joke. Most people are paid Friday and need to go to the bank so it'll be even worse ) To anyone who banks here- WHYYYY??? I've never seen such a terribly run financial institution.
-
February 2024 by Mike G.
Went to the Wells Fargo store Silverbell and Ina. Although it was busy there were plenty of tellers to assist. Very nice branch
-
December 2023 by mikey
DETAILS TO FOLLOW.. I ALWAYS HAVE WELCOMING EXPERIENCES IN THE LOBBY.. WILL TRY TO UPDATE ACCORDINGLY.. mikey likes it..??..HAD GREAT SERVICE AGAIN IN LOBBY TODAY..12-12-23..BIG SHOUT OUT TO SERGIO AND STAFF..GOT 5% ON A CD AS WELL..AND NO ISSUES WITH MY BIKE IN THE LOBBY.!. mikey likes it.. ??
-
November 2023 by Treven McDonald
A lobby full of customers and only two tellers! Not to mention drive through shut down, come on! Everyday it’s like this, nice employees but extremely understaffed.
-
October 2023 by Isaac Carrillo
I live 2 minutes nutes ft m this bank and yet its more convenient to visit another branch for quick and reliable service. This branch must be understaffed and current tellers don't seem to have a third gear!! And to make things worse today I was told their system was down! 2 costumers walked out including myself. Drove to the bank on prince Rd and complete different story!! Grant branch you guys really need to up your game
-
July 2023 by Brenda Sabo
Always a pleasant experience.
-
April 2023 by Deane F.
I've been banking here for 23 years and have always had excellent service including this week when I had to report that I had misplaced my checkbook. I guess different people get different kinds of service at the same bank, but 23 years of experience should count for more than one experience that may not have been fully explained. Details matter. I love my Wells Fargo Bank on Grant & Silverbell.
-
March 2023 by Daniel Gracia
This location needs more bankers. The wait time is always ridiculous. I've had to leave several times due to running short on time after waiting 20 minutes and realizing I might have to wait 10 more.
