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September 2024 by Barry Biletsky
The branch on cortaro rd committed a most fraudulent act against me
The took funds from one of my accounts to pay for foreign currency
That was a week ago. Wells fargo never delivered the funds and kept my us funds
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August 2024 by Nicole Trull
My son wanted to open an account because we just moved to the area from Germany. We waited an hour for someone to help us, despite being number 1 in the queue, we noted several bank reps sitting in their cubicles with no clients. They basically watched us get frustrated with the lack of customer service. We acknowledged that they could be helping someone online or awaiting scheduled appointments. However, we waited for at least an hour as others came and went through the teller line, but no one helping their only customer waiting for service. Finally someone came out and suggested we try to schedule an appointment for another day, go online or try going to another location. Needless to say, we went down the street to Chase Bank and was immediately serviced. Wells Fargo clearly is not hurting for new customers. They have lost our business for good.
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August 2024 by Angela
So disappointed. I had a few quick questions about a Wells Fargo form and the banker I talked to on the phone was so unhelpful and not very nice either. My questions were easy if you're a banker. I kept asking her if she had the form in front of her and she said yes but it was clear that she didn't. It was also clear she didn't care whether or not she was giving me helpful information. Talking to her was a frustrating waste of my time.
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March 2024 by Ronald Reed
It was a normal banking experience.
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February 2024 by Ian Victors
Always understaffed. 1 or 2 tellers consistently no matter what day or time.
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February 2024 by Sock Puppet
Being inside this bank is always the most dystopian part of my day! Get some staff, pay them enough that they show up? Tale as old as time?
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October 2023 by dana cook
Cannot get anyone to answer the phone-tried four times today- always get routed to call center, who then tried to contact branch with no success.
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September 2023 by Rebecca Hartley
On Thursday, August 31, 2023, Ethan Reimers was very helpful.
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August 2023 by David B.
Really poor customer service here. You would think they would value their customers, especially those that have been banking with them for years. But it seems that don't care that their customers have to wait for them at their convenience!
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May 2023 by Robert Isler
Nice clean environment. Friendly bankers
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March 2023 by david garrido
I just went to make deposit at the drive thru! I didn’t receive a “ hello” or anything! Customer Service needs lot of work! Terrible Service!
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February 2023 by Courtney Langlois
Went inside a few times to get other currencies exchanged - they don’t have them on site anymore so plan accordingly. It took about a week for it to come in. They called, I showed up and got my money in just a few minutes. Really fast service compared to what I dealt with in 2016 at a branch in CA when I tried to exchange currencies like this.Customer service was helpful and patient with my multiple currency request.
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January 2023 by Wilson Barns
Alejandro is the bees knees. Great customer service and first class person.
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December 2022 by mark kadow
Worst Wells Fargo, lack of staff, eveythibg takes for ever....Fail
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December 2022 by Michael Caster
Branch Manager Joanne went out of her way to help me out through a difficult situation today, she was an absolute angel
