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May 2024 by Abc de
I came here 30 mins before the close time. They declined the service.
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May 2024 by Elena Coury
So disappointed at Wells Fargo in general literally they are shutting down my account due to a false information like literally no I did setup an appointment to speak to someone in person because I feel personally this is unfair ..... ?
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March 2024 by Jesus Lopez
Bad they are not serious
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February 2024 by Oscar Rodriguez
They don’t answer the phone, losing them money and a customer.
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December 2023 by Joe L.
28 people standing in line, tellers are slow. There are 10 teller windows but only two of them are staffed. Expect to stand in line for 30 to 45 minutes on Saturday. The is normal, Wells Fargo doesn't care.
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December 2023 by Gia Evitah Hartman
Jessica is warm and sweet, the one star is for her. My husband and I came to open both personal & business accounts.We have a problem where my business TAX address and drivers license are a PO Box (Per LAW Statutes of the City of Douglas) which is not acceptable to open a bank account.I called for a manager to review to see if she was willing to make a call to HER boss since it is indeed the legal address on my passport, drivers license and all IRS paperwork.She refused to make that call stating she was the highest authority on business accounts at chase bank. I told her, ok, let my husband open a personal account then until I can research. She then decided she should “school me” on being “cooperative” though I had already said “ok, you can open my husband’s personal account”. She didn’t like me telling her that. She said “he’s going to need to talk” (he’s sitting right next to me)“She had no couthe, no calm and talked to me like I was her 8 year old about to get a time out. Her employee, MUCH her junior kept calm through all of this. She should be promoted. We have decided to open our business account at another branch to avoid Elvis Hernandez.Sure miss business banking classy customer service of the past. Cheery employees in bustling banks. Since COVID, lots of entitled people working in EMPTY banks.
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November 2023 by Rafael Garcia
Teller Victoria in addition to the branch itself was very helpful and of resolve; much better than I’ve experienced at other branches.
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November 2023 by C.J. Duke
Service at this location used to be great. With the new teller manager or whatever he is. I can see why he has a hard time keeping staff. Drop the "better than everyone attitude "
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October 2023 by Dan H.
Worst service anywhere, staff is very friendly but not enough help and every transaction takes so long. Three tellers working this afternoon, two customers, 5 minute wait.
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September 2023 by Hector Lopez
The service at business services is very slow, and they still start talking as if the people waiting in line are not in a hurry, terrible!!
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June 2023 by Michael Sakurai
The service was great
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May 2023 by Nick W.
Worst customer service from any back institution. Why does it matter if the owner of the account is not present, I was only making a deposit. D*** f$&@ rule
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May 2023 by Kyla Macario
Tried to get appointment online it would never accept my phone number. Tried to call to ask how I could get appointment and recording said could not accept call at this time. The Internet stated this way a less busy time. I wanted to open an account apparently you don't want or need my business
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April 2023 by Bella Lee
Rude and no such thing as Customer Service at this branch. Try to have a conversation with someone is useless as they repeat and repeat a canned message. Rather than listening to your issue. I’m done with banking here, will be closing my account after 20+ years!
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March 2023 by Sharon Powell
Why don't you have a drive through anymore?? And there's only 2 tellers in the branch so there is always a line! For quick transactions this branch needs to open the drive through again!!! Very inefficient business practices
