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October 2023 by Jennifer Larson
Didn't end up getting service here that day. But they were very honest with me about the wait time. I just didn't have the time to wait
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October 2023 by Bill billybob
Took over 4 hours to do an oil change and replacing 2 tires. Oil change was quick, it was all the tire shop. It sat for over an hour and a half and then a person who had an appointment was taken when I was there for hours waiting. Probably never use the auto center again.
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October 2023 by Carolyn Cary
Got the battery I needed at a much better price than anywhere else. I was helped quickly and the staff was knowledgeable
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September 2023 by Rebecca Dawson
Checked in at just before 3 pm for a single tire issue. Told my vehicle should take an hour to an hour and a half to complete. At 5 pm they hadn't started on the vehicle so we left. Went to another tire shop which was much further away (why we didn't go there first) and we were in and out in 20 minutes. Also cost half of what Walmart wanted to charge me. Never again will I try to use this automotive center. Really, never.
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September 2023 by Germaine Boeckman
We called ahead to make sure they had the tire and room to get us in. When we arrived we waited and no one came out to help us, so one of us went inside and was told to wait outside. Another customer whom wasn't waiting pulled up and a tech came out to help him. I explained we were waiting and called ahead, he said sorry we're not going to take any more customers and he continued to help the guy that pulled in after us. He also laughed about it.
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July 2023 by DW Skeeles
4/14/23: Had tires scheduled for installation at 5pm. The tech checking me in was yelling sarcastically at another tech that I had an appointment at 5pm, "Hey! This guy right here has an appointment at 5pm!! You hear that?! An appointment at 5pm!" Red flags right away. They didn't pull my car in until after 5:30pm. Didn't get the car back until 7:40pm. The car didn't feel right when I drove away and as soon as I got on the freeway I knew for certain something was wrong and almost immediately the tire light came on. I stopped at the nearest gas station to find the rear passenger tire off the bead and flat! I "hired" them to replace my tires because they were becoming unsafe so I paid them time and money just to be in an even more unsafe situation?! I am currently waiting for a tow truck to tow the vehicle back to the service center as I no longer trust the other 3 tires if I put the spare on and try to drive back. What's more is I have to work in the morning and will now not be able to as I will be taking care of this little mess. I will be expecting and seeking from Walmart reimbursement for the "installation", time lost from work, any and all damage to the tires and/or wheels, and the proper reinstallation of at least the one if not all 4 tires. I would have been better off keeping my old ones... I get that it was late and they close at 7pm but it took 2.5 hours on a 1-1.5 hour job, not my fault. However, it is now my problem. One tech said he was having trouble mounting 2 tires so he passed the buck to another tech who finished "mounting" them. This tech later apologized for the wait and admittedly told me he was not very experienced at this, lol. Really? Oh, and to top it off they ever so kindly roughed and scuffed my wheels up too. Not their finest hour and not my happiest. This type of safety negligence is 100% unacceptable, cannot be foreseen and should not happen.**edit, Walmart store manager Chelsea Rees is a rockstar and after a weekend lost on work she made everything right. She took the time and patience to hear me out and do all the right things to fix it. She spent the next few days working to get me back on the road, keeping in touch with me and took care of the inconvenience. Again, not that this should happen in the first place but Chelsea did everything one should in such a situation. She's a keeper and needs to be recognized. Thank you Chelsea. 5 stars. But based on previous reviews, it may be time to think about re-vamping the whole car care thing.
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June 2023 by Trish Elliott
I arrived for oil change @7:10AM on6/26/23.I was told by the tech it would be 30-40 min. There were two cars in front of me and 3 hrs later and it was my turn to pay. I had listened to others in the waiting room; regarding a battery change, other oil changes! They were there already 3 hrs! I am disgusted and fed up with the LACK OF CUSTOMER SERVICE of lack of communication! A30 min oil change should not be a 3 hour ordeal! I hope you can correct this problem & perhaps have a set up of 1 lane designated just for oil changes!!! I don’t plan on visiting you again and I will let people in my family &friends no of this POOR SERVICE!!!!Service: Oil change
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June 2023 by Angelo Per
If you plan change tires. Be prepare to leave the car because it take them long time even if you are the only car in the shop. Plan to be waiting 3 hrs.
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June 2023 by Kiley Skaggs
I dropped off my tire to be swapped for a new one at 1130. Quoted 2 hours, i went and ran errands then came back to check about 1 hr and 45 mins later was told another hour. Ran some more errands and checked again. Was told another hour and a half but I would get a text when ready. Never got a call or text it was ready I went home and called at 5 and was told it's been ready. Nice employees but it was an all day event
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June 2023 by Jake B.
These guys can't figure it out. they never have anyone to check you in so you have to wait to get to the front of the line. Then they take an hour to change your oil.
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May 2023 by Cassie F.
I was encouraged by an associate in the Walmart Auto Care to order the tire for my car online thru Walmart.com. I was told that I could easily order and schedule an appt. SO I DID. The first appt. was cancelled by Walmart on Cortaro rd, so I rescheduled and received a Walmart email to confirm. It was easy to order. BUT ORDERING ISN'T THE PROBLEM.This Walmart is so unorganized that it causes extreme grief AND STRESS to any poor sucker that chooses to purchase and have a tire put on their car. The Walmart.com dept. doesn't communicate with the Auto Care when items are delivered. I was told my tire hadn't been delivered when it was in the Walmart.com dept. all the time. They didn't bother to communicate my appt. with Auto Care either. What a fiasco. Even worse I was treated like I WAS CREATING A HEADACHE. Especially after complaining that after the tire was finally found I then was EXPECTED TO WAIT UNTIL I COULD BE FIT INTO THE SCHEDULE. I questioned the manager about this and showed him my confirmed appt. email. None of this was my fault. I did everything right. Even showed up to my appt. early. Also this Walmart Auto Care doesn't have enough mechanics working. There is one manager that is expected to cover his assigned work and the front desk. The mechanics work on one car after another without breaks. This place is packed. The wait at this Walmart is extremely long.
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May 2023 by Rapunz
Worst place to get any work done. Came in for one tire and it’s looking like I’ll be here for many hours even though they should have done the tire when my wife was here to get it.
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April 2023 by Drew Skeeles
0 stars. All the other reviews are true. Had tires scheduled for installation at 5pm and didn't get my car back until 7:40pm. The car didn't feel right when I drove away and as soon as I got on the freeway I knew for certain something was wrong and almost immediately the tire light came on. I stopped at the nearest gas station to find the rear passenger tire off the bead and flat! (Picture was after I spent $2 trying to put air in it) I replaced my tires because they were becoming unsafe just to PAY to be in an even more unsafe situation?! I am currently waiting for a tow truck to tow the vehicle back to the service center as I no longer trust the other 3 tires if I put the spare on and try to drive back. What's more is I have to work in the morning and will now not be able to as I will be taking care of this little mess. I will be expecting and seeking from Walmart reimbursement for the "installation", time lost from work, any and all damage to the tires and/or wheels, and the proper reinstallation of at least the one if not all 4 tires. I would have been better off keeping my old ones... I get that it was late but it took 2.5 hours on a 1-1.5 hour job, not my fault. However, it is now my problem. One tech said he was having trouble mounting 2 tires so he passed the buck to another tech who finished "mounting" them. This tech later apologized for the wait and admittedly told me he was not very experienced at this, lol. Really? How can a car "care" center think this is ok? Does anyone there know what they're doing? Oh, and to top it off today is my birthday and they ever so kindly roughed and scuffed my wheels up too. With a cherry on top please, thank you very much. Yeah, shame on me for making a tire appointment on my birthday but this type of safety negligence is 100% unacceptable, cannot be foreseen and should not happen. I mean just about the lamest reason to have to get your car towed. Thanks team, really A+ stuff! I expect Walmart to make this right.
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April 2023 by Elisabeth Hadley
They did an oil job for me. Semi synthetic. I told them, I wanted the under carriage of my car greased. I made a priority of it. Days later, I had my shocks replaced and the mechanic said the grease certs were not touched! They were dry. I did see some grease on a couple bolts under there. I hope they were better trained than that.Looks like the fluids were topped off though.
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March 2023 by surak oc
Not bad at all, David was excellent in assisting customers. Tire prices is way better than other shops. The total for two goodyear tire all season 215/60/r16 for my honda accord was 203usd.
