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July 2024 by Michael McGill
Great place to buy greeting cards.
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May 2024 by Prairie Pug
Sunrise and Swan location has a very unpleasant ( mean) older employee who works at front register. First, he was angry with me for not mouthing words ( I didn't know he was hearing impaired at my last visit.) fyi I always ask for no bag as I see it as wasteful. Often Employees there will ask me if I want one which I appreciate.
Today I enunciated and looked at him directly so that he could understand prior to reaching for the sack for after it's touched they probably can't re-use it. He just stopped doing anything and stared back. I thought he hadn't heard and repeated myself. He then said angrily "I heard you the first time!' And then said 'I'm not gonna touch your bag!'
I'll avoid this location though I live in the foothills just up the street. Maybe he just works at dinner hour. I regret giving one star as Every OTHER employee in this store is wonderful, smiles, helpful. As I left he said, 'I'm sorry I made YOU mad by touching YOUR bag.' Missed the whole point of not littering with an extra unnecessary plastic bag but Whatever. He shouldn't be a shingle for Walgreens which is such a great store.
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April 2024 by Mary S.
went to get a covid vaccine today. they had me wait and then told me that they just discovered their vaccines had expired. The protocol for defrosting frozen vaccine (which they had) called for six hours to defrost slowly. The pharmacist was rolling a tube in his hand saying he was trying to defrost it with hand heat but had no idea how long it would take. He'd never done this before...clearly had no idea if it was safe to do it that way. He said it wouldn't take six hours to defrost but he didn't know how long it would take, so I could just wait. I walked out. Sheesh
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April 2024 by Concepcion R.
The cashier is not helpful at all. Very rude and disrespectful. Other Walgreens are much better. He is the Asian or Mexican guy in the front counter.
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April 2024 by Gina P
I called this morning and spoke with Victoria about getting my business cards printed. She was very kind and assured me I could get them same day. So I came in and started using the kiosk. I was having a hard time getting my phone and the kiosk to connect. So the store manager named Karl came over. He tried so many different ways and used different chords to get this connection going. He could see how important it was for me to get this accomplished. When nothing worked, he opened the Walgreens app on my phone, helped me upload the images, and before I knew it, he was printing my business cards! He was so kind and so patient the entire time! Thank you Karl! Your level of customer service is superior!! I appreciate your help more thank you know!!!
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March 2024 by Jim M.
I stopped in to this store to pick up a waiting prescription shortly before 1:30 pm. I was standing behind a gentleman who was apparently having some issues with his Rx when the pharmacy tech who was helping him called out to the back that "Hey, it's 1"30! " At that point a tech, I think her name was KYA (her name tag was not clearly visible) came from inside the pharmacy to the front and started closing the gate. I was standing WITHIN the gated area, when she rudely said "it's 1:30 and you have to come back!". I told he I was in line before 1:30 and I was NOT coming back nor was I leaving without my prescription. I certainly raised my voice, whereupon the pharmacist came and "said "don't berate my staff, I'll help you myself". By that time the gentleman ahead of me had finished his transaction and the tech who had been helping him said she would do it. Because I'm a frequent customer, she didn't even have to ask my name or address. (My out-of-pocket drug spend at this particular store is in excess of $2,000 annually and my insurance pays around $80,000 annually). This is atrocious customer service and KYA, (if that's her correct name) is a net negative and should be terminated.
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March 2024 by Craig J.
The store is alright. The pharmacy is a complete shit show. They never have enough people on hand. Scripts are never ready despite their app telling you they are ready. If you have to pick up a script, plan on an hour at least.
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February 2024 by Eric Scott
Pharmacy closes for lunch? How convenient for customers.
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February 2024 by A Watkins
I stopped in today to buy a few items and was helped by Tyler at the Cashier. Wow! What a change from previous visits. He was knowledgeable, helpful, and patient. I'm sure he's paid minimum wage; I hope they can hang onto him.
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January 2024 by Socorro Cleveland
Pharmacy is awful Long waiting bad service. ?
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November 2023 by Sherie Broekema
Wallgrens says prescriptions ready then not when I arrive. I sometimes wait several days as prescriptions have not come in from Phx. They said they would have all prescriptions organized to pick up at one time but they aren’t. They stopped texting when prescriptions ready. The CVS manager is present and always offers to help.Other than that a great location.
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September 2023 by Cliff Bowman
Worst Walgreens ever. They call you that your prescription is ready, you wait in line for 30 minutes, then they tell you it is out of stock.
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July 2023 by Jan Phillips
Too bad that I can’t leave a zero star review. Unfortunately my new insurance requires me to utilize Walgreens as a provider…I called to ask them to transfer my family’s prescriptions/profiles from CVS and was harassed by the pharmacist and talked to like i was an idiot. When I stated that ALL I needed her to do was to call CVS to have the profiles and prescriptions transferred, she continued to ask question after question and get annoyed and shared that she had to “spend more time helping me than anyone else” and that I would need to continue to give her the information that was readily available if she would have just called the other pharmacy as requested multiple times. She was incredibly rude and disrespectful and I am absolutely dreading having to deal with them again. Horrible service and unacceptable “customer service”
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May 2023 by togaf16
The pharmacy is horrible when it comes to processing prescriptions. I always have to call because the automated system never gets it right. Then they say it’ll be ready in 30 minutes, only to usually show up a hour later and they still have not completed it. Expect 5-8 hour wait times from when you leave your doctors office. HORRIBLE!
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May 2023 by Mia H
Despite what all of the entitled old people in line might complain about, this store is great. It's clean, well-stocked, and the people at the counter are honestly doing their best to serve everyone. It might be understaffed at this point in time, but that is no reason to fault the people at the registers. Today, I came in for a photo order and witnessed a bunch of rude and entitled customers complaining to the young man at the counter about the wait time. He handled it well. This guy was doing all he could to help every single person in line.
