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July 2024 by Debbie Gonzalez
My brother had an issue with his phone so we stopped by his local Verizon store at 1785 W Valencia Rd. Verizon rep, Tony Ornellas, assisted us. He was so knowledgeable, professional and friendly. He patiently helped us, explaining everything and ultimately solved the problem. He provided the best customer service I’ve ever experienced in any Verizon store. Tony’s excellent customer service is the very reason I would recommend this location.
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July 2024 by Yobani
Exelent customer service
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June 2024 by Lulu Monge
After years with a competitor, I decided to switch to Verizon, and I was pleased with the decision. Cameron at Verizon provided exceptional customer care and demonstrated outstanding sales skills. His efficiency and attention to detail were commendable, and he set a high standard for customer service. I want to express my gratitude to Cameron for his exemplary assistance.THANK YOU CAMERON!?
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June 2024 by Bill Ochoa
Tony offered horrible customer service, he was only interested in getting money out of me. He offered no sympathy and no help, he said I was wasting his time and he doesn't work for free.
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March 2024 by The Life O.
Do not waist your time here. They can not get their billing figured out ever. Everytime I've gone in heard people having trouble with billing and guess it was my turn.
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March 2024 by Larra Tullous
Christiana is the sweetest and most helpful! She is a great asset!
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February 2024 by Sharon Moran
Was a very nice and quick experience.
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February 2024 by Karyn Root
Terrible customer service purchased phone 3 weeks ago they will not cover screen protector that sales rep installed improperly 3 weeks ago. Manager not available talk with. Printed not working can not print me out a new receipt even though previous customer rep did not give me a receipt. Too many coincidences. No manager on site. Printer not working. Sales rep Cynthia state she will not do anything
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December 2023 by Jarik Leonard
It was a pretty smooth experience all around, welcoming staff, laid back environment, and they accounted for my needs with my purchases. Great all around!
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November 2023 by Deborah Herbig
In the past I have experienced terrible customer support and product expertise at both Tucson westside locations. This time my experience was pleasant and positive and I would gladly return to it for assistance in the future.Now, if only something could be done to improve the Verizon "customer support" phone number access. Attempts to utilize the company's phone support have been and continue to be worse than horrible.
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November 2023 by Jonathan Leonard
The sales rep was wonderful. It’s just sad I can’t submit a review of Verizon itself as a company. I’d give them -2 stars, and that’s just because I’m a nice guy.
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November 2023 by Zombie Jake17
It was a pretty smooth experience all around, welcoming staff, laid back environment, and they accounted for my needs with my purchases. Great all around!
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November 2023 by Jenni T
Always wonderful experience. Top quality customer service & cell service!
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October 2023 by Joe Flores
Fast and excellent service.
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October 2023 by Linda Scott
Tony was very knowledgeable and patiently explained all our options to get the best plan for us.
