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March 2024 by Shannon Sullivan
Very helpful in answering questions and helping with technology ? Thank you Jennifer!
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February 2024 by Karol Marshall
A week of frustration resolved in 15 seconds! Thank you Verizon!
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January 2024 by Angel Coronado
Phone number listed takes you on endless “spam” message. Every Russell Cellular Verizon is the same. Please list actual store phone number to get in contact with a store rep. Very frustrating to not be able to reach anyone.EDIT 12/26: not only has it been a nightmare getting in contact, but the store hours listed are not correct.
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November 2023 by Jason Fontana
DO NOT go to a russell cellular Verizon store. they are thief's and con artists. I traded in my cell phone and was offered an "upgrade for free". they took my cell phone and now I am told after 6 months they dont have a record of it so I will not be getting credits. I have an email from they stating the person who did the trade in was let go for stealing phones. This company is nothing but scams. They told me since I dont have a recording of the transaction they are unable to assist. Of course I had to initate all conversations and even then it took months and weeks to get responses. Do yourself a favor and go to a real Verizon store or just anywhere else10.31.23 - So you are going to come out and fully lie in your response. I have emails from associates stating the person who did the trade in was a known thief and I am not the only person whose cell phone has disappeared. Just admit your company has a history of ripping customers off, and that its part of your business practice. Verizon should terminate the contract with Russell Cellular over these instances.
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July 2023 by Mozhgan Sobhani
The employees are very helpful . Real customer service you get from this branch as third party of Verizon . Would recommend it very highly
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May 2023 by Karen Dillard
Julien is the best employee this store can have. Two hours with incompetent assistance, and he stayed calm, patient, and professional the entire time. Made all the customers laugh and at ease during a difficult time. He kept me from chucking my account and going to T-Moble.
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March 2023 by Jeffrey Wong
Mon to sat 10 am to 6pm. When today on Tuesday they are closed. Website said that should be open but closed
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February 2023 by Karen Luce
I visited this site on Jan. 21 2023 and Jan. 23rd. When I visited the store on the 21st, I did not think the representative, Darryl, could have offered more exceptionable service. Upon returning with new issues on an old phone, he went even further above and beyond previous expectations. He was professional, friendly, and extremely knowledgeable. He did not give up until the problem was resolved. This Verizon store is certainly my top choice from now on.
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January 2023 by Wendy Gray
The guy working there was so unbelievably slow and was putting in no effort to get things done in a timely manor. I went to pick up an online order, which was already paid for and ready to go. He brought it out and set it on the counter and then went back to helping someone else for 10 minutes. I asked if I could just take my order since it was already paid for and was sitting there and he told me it needed to be “scanned out of the store” before going back to helping the other person. It would have taken 30 seconds to complete my order, however he went back to helping someone who clearly needed extensive help. I told him I would come back later because it was taking so long and he was unapologetic and told me to come back in 45 minutes, meaning he was intending to help the other woman for that long and would have left me standing there until he was done. Apparently multitasking is not a thing there.
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January 2023 by Nelson Sandoval
Excellent service, very helpful, no issues at all
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December 2022 by Ann Amado
Not too much of a fan of the customer service line. Very rude and tell you stuff to get off the phone, put you on mute and hang up on you. If someone from corporate can reach out to me I’d appreciate it . I’m not sure any way else to get ahold of corporate but I need someone to talk to about my terrible experience I’ve had.
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November 2022 by Cheyenne M.
Always friendly and on top of it! They got me knew devices and saved me money! Will never go to another Verizon again!
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August 2022 by Julia S.
Scheduled an appointment. Wanted to talk about replacing our phones. Had received deal texts. Briana is amazing. She was such a pleasure to work with. Even with all my silly questions. She took the time and didn't rush us. Needless to say we walked away having ordered to new phones. To my delight, they arrived on time. Again she was an absolute delight to work with.Having had many previous awful experiences with other Verizon stores. I was skeptical about having to deal with them again. She regained my faith in Verizon. She has gained a new customer...Swan and Fort Lowell Location.
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June 2022 by Mike McVey
Briana is awesome!! I would highly recommend her for all of your cellular needs.
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April 2022 by Kat Manton-Jones
My phone was not getting reception. Checked the Sim card and told me it was alright. Didn't offer assistance for phone repair.
