The staff were very knowledgeable and helpful. I had a complicated account transfer and they facilitated the communication with Verizon.
May 2025
The Russell Cellular representative was great. The delay was the computer software that was not efficient and delayed us there for over 3 hours, when buying a phone and updating my plan should be painless.
April 2025
Elena was terrific. You are lucky to have her. BUT she had to juggle 3 of us at a time because she was the only one there. It took much longer (5 hrs) because of this. I will not go in again unless there are 2 people working.
