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January 2024 by Anna C Delgado
I decided the Verizon in Oro Valley works better for me...I received more direct answers to my questions...
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January 2024 by Lisa Thiel
I almost didn't go to this location because of all the bad reviews. I was pleasantly surprised at the excellent customer service!
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January 2024 by Joanna Pina
We want to give Francisco a huge, Thank you for his assistance and great customer service, but most of all, for letting us bring our big dog king in. He definitely made our experience better after the horrible service we were given at the El con location and been kicked out for bringing king, by jerry or jarrid. I'm not sure how the managers name was spelled. But we are definitely coming back here for any future needs. Francisco and the staff were great to our big furbaby.
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January 2024 by AnnaLisa Cotsonas
Worst experience of my life! Went to transfer two lines over and was told by rep that certain things were part of a promotion and that it would alter certain charges, but now my bill is over $600 and even customer service said he didn’t have authority to offer those types of credits/promotions and nobody is trying to help. Been a customer for years….I’m about to switch carriers.
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November 2023 by Jose Andrade Lopez
I dont recomend this location, their staff are poorly trained. These guys could not be able to help me. I has trouble with an application I was doing online to change carrier, they just had me put my info over and over and over and over again and nothing. I had to call customer service and someone overseas was able to set everything and complete my application. These guys honestly just get paid to do nothing.
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September 2023 by kahn shao
I found a good deal with xfinity for both my internet and a phone to where it is convenient to pay just one bill for both of them, when I tried putting the xfinity sim card in my phone from verizon,I was not able to get any kind of service because I found out that they lock the phones for 60 days until I can get new service, when I put the card back into the phone I had to go to this corporate verizon store to get my phone back into operation with my prepaid verizon plan, then Jeanette came over to me and seemed helpful at first and then she had me call xfinity about getting both my account number and the transfer pin, they would not give the transfer pin and Jeanette sent me to the xfinity store so I could get that information, after I got the information that I need, a manager said that he will get Jeanette, then I asked if I can use they're restroom and he nicely said that they cant allow other people use they're restroom and had me go over to Long Horn Steakhouse and I was there for no more then a minute and when I came back Jeanette was already helping other customers, then I had to wait nearly 45 minutes and Jeanette did not act sorry at all yet I still showed respect and told her that I have autism and had a stroke 2 years ago and hopefully I would not get put through anymore stress, she then said that she will definitely take care of the whole situation and that I should relax from getting stressed out, I told her that I am on a prepaid plan for $35 as I was calmly waiting for her to finish her work, she then showed me a $60 plan when I was already on a prepaid plan for $35 and I told her that when the 60 days of my phone being locked is over I want to be with xfinity so it would be more convenient for me, she definitely did not waste time by moving over a paper that says $134, and she definitely was not of any help after that.
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September 2023 by google user
My family and I walked to this store yesterday with our unlocked phones ready to switch four lines from T-Mobile to Verizon but because of the sales tactics of the employees, We left the store without switching.The store manager acted more like a used car sales person than a store manager. First the employee who was helping us added phone protection plan without our permission, second they wanted to charge us activation fees. When we said no for activation fee and protection plan and got ready to leave the store, the manager starting offering us bill credits so we can switch and everytime we said no and walk to the door, the store credit got bigger! The store manager said he can't give it in writing but we have to trust him that's the bill credit will shows up in the next billing cycle! (remained me of salesman in a used car dealer).At the end we walked out of the store with our four unlocked phones and we didn't switch. Unfortunately we wasted two hours of our time.Advice to the Verizon corporate:Move away from these sales tactics and make your billing and switching process more transparent so you can earn our business.
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August 2023 by Anna Smith
Family went to return our Wifi Router at this store today after contacting customer service and being directed to this location. Shannon the manager was irrevocably dismissive when family was simply explaining the situation, but could not even finish without being cut off several times with “No.” She then threatened and harassed family member when they just tried to say we wanted to send the box back while family was trying to be as polite and concise as possible. Completely irrational manager. Worst customer service in all reasonable fairness, on absolutely no basis, and, somehow, in management.
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August 2023 by Stephanie Lopez
Long time customer of Verizon, with no issues until going in to this store. Shannon Rinker the "manager" and her staff working today 7/26/23 are unprofessional, unwilling to listen and lack any customer service skills. They were rude and threatening. Avoid this store!
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July 2023 by Isaac Collins
Luke provided the best customer service I have ever received by a cellular company. My mother and I arrived without appointment and we were helped promptly. Luke was able to get us two new phones and home internet for nearly the same monthly bill. As a general manager myself I have one piece of advice: Do not lose Luke! He went truly went above and beyond.
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July 2023 by larry koeller
they wont help you make a payment or unlock your phone or change payment method ? what happened to customer service!
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July 2023 by Delori Ryleigh - she, her, hers
I love Verizon as my service provider. I have been a satisfied customer for many years now, and I have no plans on ever leaving.
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May 2023 by Karen N.
We live in San Lucas which is in Marana. We are supposed to have great cell service. NOT. We constantly drop calls. And have dead spots inside our house. Have to use WiFi calling which also sucks because we have xfiniity. 1 bar is cell service shows all the time. Come on Verizon - this neighborhood is over 20 years old. Put more cell towers up.
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May 2023 by Luanne L.
Now that I have had service with Verizon for a month I can say with certainty that they are the most dishonest people on the face of the Earth. They set a new standard for dishonesty. Your bill will be three times as high as what you are expecting every single time. With no explanation. If you try to chat with them, they will lie, change the subject, distract you, but never ever ever give you answers about why your bill is higher than you expected. And there is no way to get out of your contract. They will lie about that also. You can't believe there are such liars on this earth. Also, though, the service is not better than what I had with a much much much cheaper phone company. Not better at all. What a huge mistake. It was to sign up with Verizon. What a nightmare.
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April 2023 by Gloria Peterson
Spent 2 hours there and it wasn’t until the end that I realized the “deal” that had been offered the day before was no longer available. I can understand that their deals change, but once the salesperson realized that the deal ended, he should have told me. Instead he printed out a different plan that offered the same “deal“ but which cost more and never pointed out that it was a different plan or that the one I went in for was no longer being offered. It all felt a bit sleazy. Needless to say, I did not change my carrier.