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December 2023 by John Sachse
Drive thru is never open-no service for wheelchair bound folks with torn rotator cuffs-and they don’t care.
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October 2023 by Richard Dinges
Friendly in-branch service, but virtually impossible to connect by phone with a representative. At least two prompt options do not work and an endless looping begins. My phone shows 12 attempted calls within the past 5 minutes to try to connect with a human-but no luck. Hope you have better results.
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September 2023 by Pami Tucker
The employees r considerate very polite and will help any way they can
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June 2023 by J. Berume
Great location super friendly and helpful
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March 2023 by Scott Wetzel
Well the customer service is not beyond complaint. Just about like every other they want to send you a fraud alert but you have to them and they have a very high call volume so you get too lawait e or have to call back. Mediocre service just like pretty much everything else so do not consider this a high service
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January 2023 by Robert Webster
Excellent experience with this very fine Credit Union. Helped me through loan process. Wonderful staff .
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November 2021 by Steven Sanchez
No night drop at Catalina location. Very inconvenient
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October 2021 by honest guy
Horrible customer service
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June 2021 by MoJoMo
Got the right at 1pm when they were closing and instead of turning me away they opened the door and took care of my banking needs.. most places wouldn't do that... they'd pretend not to see me...
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June 2021 by Shana M.
I didn't have time to go to the Magee Branch so I went to Vantage West in Catalina. I like this so much more then the larger Bank on Magee they're personable they're friendly they are not as some branches are snippy. My teller was Rudy he gave me his card and the managers card and said if I ever needed anything call him welcome to town I hope you like our branch. Told him I'd gone past it many times. I didn't realize that I could get true quality service in a friendly way from Vantage West it's night and day. I am hoping that now I live in saddlebrooke that I will only use this branch. I couldn't be happier I like the small-town vibe I vote yes 100%
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May 2021 by Pamela Haar
Very disappointing. We've had a business account with this bank for a couple years. It was a complicated process to say up the account and even the most minor change requires extender measures within their policies. They've blocked my debit card twice for reasons even they cannot explain, helps my deposit for too long, but turned card back on without additional calls, and won't give counter checks. They have my money and make it nearly impossible to retrieve it!*Update...2 months later they reply to this review lol. Sorry, I will be closing the account soon and going with a less complicated bank for our business.
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April 2021 by Google user
Very disappointing. We've had a business account with this bank for a couple years. It was a complicated process to say up the account and even the most minor change requires extender measures within their policies. They've blocked my debit card twice for reasons even they cannot explain, helps my deposit for too long, but turned card back on without additional calls, and won't give counter checks. They have my money and make it nearly impossible to retrieve it!
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March 2021 by Mic Stoner
That bank is the worst service ever and the atm is always broken or drive thru drunks throwing up in the parking lot near the atm where people touch it and pissing on the atm gross we bank with canyon community bank now in catalina branch
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December 2020 by greg l.
Catalina branch: Sat 9:00 AM - 1:00 PM Open now At arrival, sign on window: "Go to Oracle and Magee" Really?
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October 2020 by dana wareing
Worst. Bank. Ever! Long long long lines for drive thru...only ONE! And the ATM is always broken or outta service. Come on! You're better than this