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December 2023 by RJ G
I, definitely would NOT recommend purchasing any firearms @ this location. The, employee working this counter was extremely rude & did NOT perform up-par positive work ethic. Provided my Identification to View a couple of firearms (employee completely disregarded my inquiry about firearms). With some annoyed facial expression, employee begin conversing with me with some super weird topic about purchasing a firearm for someone else ,(Hmmm, I wonder? What, was this weird disgruntled employee profiling me about? ?) left this location & purchased a NEW, and cheaper firearm @ (Murphy's Gun Shop) they didn't give me no weird vibes, & I was treated with actual RESPECT and NOT treated like a criminal.
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September 2023 by Sergio Lopez
Went there to sale my old TV I had been doing some yardwork I had on old clothes they would give me $80.00 for a 65in tv then they decided not to get it so I left. My friend Tom take the same TV to them and got a 150.00 I wonder way I'm not going back there again
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August 2023 by Paul Hoiland
♤♡◇♧DEFINITELY A STOP AND SHOP TUCSON BUSINESS♧◇♡♤☆☆☆☆☆☆☆☆☆☆I GIVE THEM 10 STARS ? ? ✨️ and I would give more if I could. Not only was Bree and Emilio helpful,friendly,knowledgeable and over all epitaph in the flesh of customer service. I mean it when I say I was already 3 products and 2 completed transactions into this visit and I never felt like I was a burden or bothering someone or anything at all except taken care of as a customer. I would recommend this pawnshop to all due to a clean hygienic store,friendly helpful people and an inventory that will make you pause and say I want that!!!☆☆☆☆☆☆☆☆☆☆
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July 2023 by PTB ENT
Went in to sell a gold grill I was scrappin and was greeting by a 2 guys and some old tweaker looking lady running her mouth. If being mocked with hip hop lyrics once I presented the item wasn't enough ,the old tweaker lady yells out cheap grill when I turned my back. This staff is completely unprofessional and discriminatory. Offered low ball offer then they add further insult by saying item is listed as "none sellable" but they'll offer half of the initial offer price. Wouldn't recommend I'll be reporting to the better business bureau and possibly filing suit unless they wanna settle out of court. Went to cash box jewelry and they cashed me out at competitive market price no problem right away.
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June 2023 by Marie Parker
Emilio was a huge help. I was looking for a speaker that I could plug a an auxiliary cord in to. I returned the speaker the same day being I was unable to get the speaker to charge. I was able to exchange it for another item. Emilio made the transactions so easy for me.
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June 2023 by Phillip Ramsey
The best customer service I’ve experienced, my wife bought an iPad for fathers day for me , nice iPad 128GB I got it home and found it was a 64GB so we went back the next day and Eric who was the one who listened to my problem , he was spot on handled my situation perfectly got me in to another iPad we are very happy with USA Pawn & Jewelry because of an outstanding customer service from Eric I will only give my business to this location wish there were more employees like Eric great customer service Mr Mrs Phillip Ramsey
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May 2023 by Vincent Cantore
I have sold items here in the past and they were very nice and gave me a great deal. Today I stopped in to see if I could get a loan on a couple of pieces of jewelry. The person who I spoke with checked out the pieces and told me they were not gold.( He used a magnet to check the pieces. He informed me if the magnet picked up the pieces they were not gold, but other metals in there) I knew at least 2 of the pieces were gold because I had them checked in the past(Both were 14k Gold). I proceeded to take the pieces to Super Pawn which they did the same test with the magnet and the acid test of the pieces. Which they stated they all were 14K gold and did give me a loan on one the items. (Since just the one items loan was enough for my need....).When I returned home I took two different magnets and checked the other two pieces and neither one were picked up by the magnet.I cannot understand how USA Pawn & Jewelry could not tell the items were gold.
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May 2023 by Skye Hansen
Such a nice and helpful place. I always get good customer service when coming here. Never judgemental and always able to answer questions. Will come back for future purchases!
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December 2022 by Tina Price
Holden was very knowledgeable and courteous and friendly. He answered questions we asked. Made us feel very welcomed! Awesome person and veteran to have on your team!!!!
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December 2022 by kaleidoscopic
I've never had such a good experience at a pawn shop as today. Both employees, Mario and Holden, were very kind and helpful. Holden went above and beyond to help me get the best deal possible even when he had to work around a mistake that was 100% my own fault. He totally deserves a raise and I won't go to any other pawn shop now.
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September 2022 by Alissha Wilson
I can not say enough about USA Pawn and their employees. The past couple years have been hard (for everyone). The care we received upon coming in, was amazing! Taking time to explain the difference in gaming systems with my 8yr old. Was so touching. 5 stars is not enough to give. I believe she is the store mgr, Breana. Oh my gosh truly amazing. Think she sensed I was stressing have my two kiddos with me. Because she was interacting with them. Little things like that, truly make a difference. A huge thank you to all of you!
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September 2022 by Brad Baker
Today was my second time at the S Kolb location and just like my first time I was immediately greeted and helped. Friendly staff with an awesome firearm inventory. When I have the funds I'll definitely be going back.
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September 2022 by Bobby Heslip
Holden, Elizabeth were both amazing in helping us out and. Breana is an amazing manager and is great every time I go in
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August 2022 by Luciano Ortiz
Manager is the best. Always respectful, helpful, and shares all you need to know about the company without hesitation. If you have any questions i highly recommend her store.
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August 2022 by Sabrina Martinez
Great customer service, Eric hooked me up with a little extra on my ring when I really needed some cash today. Will definitely be back to do more business in the future.