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May 2024 by Kristy Landavazo
Tonya provided excellent service and was super kind/friendly!! Hector is a G.O.A.T. and hooked me up! They went above and beyond for me, thank you guys!
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April 2024 by Jacob Trusler
Great Customer Service from Derick and Hector! Met Mike on his first day, and found what we wanted, instantly! We'll be back!
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April 2024 by kaleidoscopic
Most of the employees have been friendly and helpful, but I have to give a special shout out to Hector. The games I'd pawned somehow got lost in the store, and Hector not only made sure they were replaced, but went out of his way and took the initiative to reach out and keep me updated with the process. Items getting lost is very rare and rather than being a negative to me, their integrity and excellent customer service in solving the issue is why I'll gladly choose this location again next time.
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April 2024 by monique porter
I had an extremely excellent experience here today with Tonya. Tonya helped me regardless of the missing pawn paperwork I needed and received all my items back in the same shape I left them!!! So thank you for all the help today ?!!!
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March 2024 by Malia Flores
Derek was absolutely attentive and welcoming. Made sure we were given time to browse while also Making sure if we’ve been helped as well. All staff had a positive approach to customers and was willing to help with any questions or concerns that may arise.
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February 2024 by Sean Waag
No starTanya the store manager should not be a store manager.very disrespectful and ask for personal information over phone and should not have also hung up phone on me
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February 2024 by Valentina Trujillo
Shane, Andre and all the folks at USA Pawn never disappoint! Appreciate y’all’s helps and generosity.
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January 2024 by Joseph Green
Bill is AWESOME! Great staff and great location!
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January 2024 by Cynthia Chichester
Friendly and easy to shop. Thanks :D
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January 2024 by Craig Jones
This is a regular stop for us. Treat us like family. Bill, Andre and the crew always work with us where possible. Respectful and honest place to shop!
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January 2024 by James “Ravenous_Boogle” Bacon
Hello everyone, it's your favorite guide coming to tell you to avoid this USA pawn and EVERY location in Tucson. They try to low-ball you then if you take said deal they hike the price up way higher than you prolly would have sold it for had you just done Facebook marketplace. I tried to sell them a 200$ Pentax camera, they wouldn't take it despite having an area for cameras. I tried to sell them 3 super rare special edition bluray movies, they offered me 3$. I even offered them a game in high demand, he says "oh it's not that we don't have those we just sold em all" and I sat there and just looked at him like "no you didn't sweetie" because I go there DAILY to ensure I know what's on the table (pro tip don't lie to people who visit your store daily to scope prices). Avoid this place at all cost, and don't forget to check out my insta for any updates I don't share in my reviews!
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December 2023 by Vivi Fox
Manager Andre tried to say he runs USA Pawn. Called him out cause I actually know the manager Sam that runs the store. After Andre said he wouldnt give me a fair price I kindly said I would leave and look somewhere else. He got hostile and threatened to call the cops on me for literally no reason. He continued to literally call 911 dispatch and say false statements until dispatch hung up on him. He was clearly on drugs and all of his co workers and customers were staring at him like what is wrong with him. When leaving he decided to call me a racial slur. I reported him to police for falsely reporting and being a racist and talked to USA Pawn Corporate. Also filled a report with EEOC and Attorney General office of Tucson.
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December 2023 by RJ G
I, HIGHLY recommend and WARN any #2A individual to boycott this location and ANY (USA Pawn) because of this 1 out 2 HORRIBLE encounters. I arrived @ this location to our purchase a firearm wasn't sure what I wanted @ the time. I immediately provided I.D to the employee and was given rude additude the whole time. This employee did NOT want to show me ANY of the 3 I inquired about. Because, I was just givin a weird vibe all around I Asked for my I.D. back and the bald pathetic employee threw my I.D. back @ me. I immediately left and went to (Murphy's Gun Shop) I purchased a Cheaper and New firearm there. I was treated with actual RESPECT and not given any RUDE additude.I will NEVER EVER purchase anything from USA pawn again. @Corporate, (I mean who hires employees like that little less conduct business in that very unprofessional manner?). The individual is perhaps LUCKY I'm NOT a criminal, all ill just say is not EVERYONE will tolerate these encounters with this P.O.S employee.
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November 2023 by Paul Bowron
Rude and basically useless when I called to see if anyone had tried to pawn my stolen bike. Claimed that they did not have a means to check their system for a bike.
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May 2023 by Fer
Had a pretty uncomfortable experience here. I wasn't even greeted nicely when I walked in and since it was my first time at this location, I wasn't sure where to go to sell. They gave me a really low offer and the lady who helped me just wasted both our times telling me to setup the device I brought in. Then she had the audacity to say "it normally wouldn't take me this long to do this" and blamed me for her taking so long when she was putting info into her computer. She was really unfriendly and I will not be coming to this pawn shop again. I suggest going to Pawn 1st instead :)