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August 2024 by Clarisa Andrea
The staff is always so friendly and professional when I go in but today in particular solidified my appreciation for this store. I’ve been running around town with my toddler all day and the UPS was a stop on our list and I didn’t set up my Amazon return correctly. The young woman was so sweet, she helped me correct the error quickly so I didn’t have to add another stop to my day and could get my sleeping child home!
Definitely recommend this store if you need any UPS needs!
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July 2024 by eliu haro
Nick and staff are the best! Always friendly, helpful and attentive as soon as you walk into the store. My go to store for shipping or picking up any ordered items. Thank you guys for always helping us out with a smile ?
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June 2024 by Mark Valdez
Molly has excellent customer service. Thank you for helping me send out my son's documents so he can box in the SoCal tournament
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May 2024 by Kimberly Barmore
Rented a box here while I was in town and really glad I went with UPS and this location! The staff here are all super friendly and very helpful!!
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April 2024 by Mel
I went into the UPS store at their new location today - (they moved from the St. Mary's Plaza to the Albertson's plaza, the gal in there was so incredibly helpful with my returns and efficient too! Nick was very personable and friendly! This is how customer service should be! Great job to all and to Shane!
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March 2024 by Dorothy Laage
If I could give Nicholas 10 Stars, I would because he deserves it. I went in at 4:45 pm, 15 minutes prior to closing. I had a simple Amazon return. There were 8 people ahead of me, with 2 more arriving after me. He was working alone. He professionally and respectfully took care of each patron, at 5pm, he asked if someone would lock the front door. I did, while he continued to make copies and ship packages and handle returns. When it was my turn, I felt obliged to thank him. He said it had been like this all day and he still had to process all of the packages for UPS pick up before he went home. He told me, it was ok, he had a job. He never once got upset, even when the printer ran out of tape for tracking notices. He smiled and continued working. I told him that I was here last week and it was the same way. He was working alone. I believe that UPS has an excellent employee with Nicholas. I hope that he is recognized for as he said, "just doing my job." He does it well, efficiently, respectfully, graciously and with a smile. Thank you Nicholas for your service.
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March 2024 by sanaria saman
Great customer service by Nick very professional and fast specially on a very busy afternoon
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February 2024 by David Bertoldo
Hello,All my scans did not come through to me. There were two separate scans. There should have been about 20 pages in the first scan. Then 5 pages in the second scan.I received ony 1 page. of the second scan.The UPS store Silverbell phone is declining calls. Reason?? I've been trying to get through to someone at the Silverbell office since 2/19/2024
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February 2024 by Evonne Kucera
Always helpful people and good customer service.
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January 2024 by Michael Smart
Excellent service!
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January 2024 by Kelly L
Service was decent. Stopped in to drop off an Amazon return. On the small counter, there was not just the one tip jar (shown in picture) but the employees had both a tip jar and a "gratitude" jar. Next time, I'll be dropping off my returns at Whole Foods.
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December 2023 by Andy Monroy
I’ve been doing business with this particular store and owner for years and love the awesome service! I live abroad so having reliable and trustworthy service is crucial to me, thanks for such great service!
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October 2023 by Jim Tracy
When they are open it is fast and easy, but I've gone there acouple times and there's a sign on the door saying they ain't open that day for whatever reason, even though they are suppose to be open. Upsetting when you drive there for nothing.
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October 2023 by Studebaker Clark
A great store. They took such care packing up some fragile gifts sent to us in Washington state. Thank you Venessa.
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October 2023 by julie kluge
This UPS store is absolutely the best. The owner is always cheerful, efficient, and provides exceptional customer service. His store is clean, is well maintained, provides a wide range of services and he is incredibly helpful. I won’t ship from anywhere else…. A very important business in this part of Tucson. Thanks for all you do.
