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August 2024 by Nicholas Newmark
**Review for UPS Store #0442**
I have been a regular customer at the UPS Store #0442 for over 100 visits, and I can confidently say that the service here is exceptional. Mary Lee and Brianna are true gems. They are always welcoming, friendly, and go out of their way to ensure that every experience is smooth and stress-free. Whether it's handling packages or helping with other services, they consistently provide top-notch assistance with a smile. Their professionalism and dedication make this store a standout, and I highly recommend it to anyone in need of reliable, friendly service.
Thank you, Mary Lee and Brianna and the entire team for always making my visits such a positive experience!
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July 2024 by Susan Courtney
I can’t thank Brianna enough for her incredible customer service! She was wonderful and the reason I’ll keep going back.
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July 2024 by Andrea Petersen
The woman I worked with was such a c u next Tuesday it was absurd. She didn't say it directly but she kept implying that we couldn't afford to ship things and refused to help me with my packages. I've never been as disrespected as I was when I was unfortunate enough to step into this establishment. I hope this woman gets a rock stuck in her shoe and her socks are wet. What an absolutely horrendous experience. She was condescending and rude. I'm honestly so dumbfounded at how I was treated. I think every person deserves to be gainfully employed and paid well but she makes me question my stance on that.
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May 2024 by Alena Puente
I cannot thank Kristi (owner)enough for all of her help!! I was there for notary and due to trouble with the company I was working with, I was there for 6 hours and Kristi helped me with every step! Never once rushed me and gave the best service I have ever received! Felt as if I knew her for years! Thank you so much Kristi and even the girls working there were the sweetest to everyone coming in, 10/10 recommend
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May 2024 by Kelly
The store manager and Bri are amazing, best customer service in Tucson!
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April 2024 by D J
The staff and management at this store are absolutely incredible. Very kind, professional, efficient, and always willing to go the extra mile to ensure customer satisfaction. Every visit is met with prompt service and a friendly smile, making it clear that they truly value their customers. It’s this consistent, high-quality service that makes me confident in recommending The UPS Store to anyone in need of reliable and exceptional shipping services.
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February 2024 by Gokhan Mutcali
Stay away from this store, they are charging $1.5 dollars for 10 inches long 1 time tape packing.
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December 2023 by Tyson Torres
Amazon return charges…employees are trained to watch for “customer packed” on returns. Charged me $1.50 to close the box. Check your Amazon return carefully…or just go to another UPS store.
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December 2023 by Greg Hale
These folks do a great job!!! I brought in pages to be faxed. The line was continually busy but Rory kept trying. Later I called them to say no need to fax and to destroy the pages. Mary Lee called me later to confirm the pages were destroyed. We appreciate the excellent customer service!!!!
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December 2023 by Lynn Scheurell
This UPS store stands out for its personal service, professionalism, and customer relationship-building. I moved and am now 40 one-way minutes from this store but I drive the distance (vs. using a different store closer to where I live) because of the staff and owner commitment to great service. Thank you for delivering a great customer experience consistently - your store is a stand-out from the rest because of it! ;+)
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October 2023 by Megan Swartz
The lady working the counter at 9:45am was EXTREMELY rude and not helpful. She definitely shouldn’t be in customer service.
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October 2023 by Irene Finfrock
I emailed about notary services and received a reply right away. I went to the office and they were ready for me. Fast and friendly service!
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October 2023 by Mark Hay
This establishment has the most delightful and helpful staff, but unfortunately if you are somehow unlucky enough to make contact with Kristi, she'll quickly ruin your day with her toxic hostility.It's one thing to be authoritive but (IMHO) she routinely comes across as a caustically abrasive bombastic narcissist. Rather she's correct or not isn't really the issue, her unabashed level of open hostility towards people is truly alarming. She basically comes across as being on a war footing with almost anyone she engages with.This is not a business that l could ever recommend utilizing, and sadly that's entirely based on Kristi being Kristi.
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October 2023 by Greg Landers
VERY FRIENDLY & EFFICIENT.
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October 2023 by MK
This establishment has the most delightful and helpful staff, but unfortunately if you are somehow unlucky enough to make contact with Kristi, she'll quickly ruin your day with her toxic hostility.
It's one thing to be authoritive but (IMHO) she routinely comes across as a caustically abrasive bombastic narcissist. Rather she's correct or not isn't really the issue, her unabashed level of open hostility towards people is truly alarming. She basically comes across as being on a war footing with almost anyone she engages with.
This is not a business that l could ever recommend utilizing, and sadly that's entirely based on Kristi being Kristi.
