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April 2024 by Amy Buck
This was the best moving company I’ve ever worked with. I am prior military and have moved 26 times over the years. I’ve utilized many companies and U-Pack proved to be superior. The price was phenomenal. They were clear in communication, honest, on-time, and their drivers were skilled and courteous. I was able to track my household goods the entire distance; 2024 miles, to be exact. I would recommend them any day, any time!
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March 2024 by Allen Quick
Excellent service for long distance moving. Customer Service was awesome during the entire process and communicated every step of the way. Drivers were very professional in parking trailers near our home and explaining the loading process. I would highly recommend U-Pack to anyone wanting to move their household goods long distance - as long as you have the labor to load and unload.
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December 2023 by Charlotte Waddell
UPack was PERFECT! Trailer delivery was on time, driver was exceptionally nice and professional in every way. Trailer packing was no problem, locking headgate in place was secure. Pickup driver (same driver) equally professional and courteous. Estimated delivery time was 4 to 6 days later than shipment actually arrived, worked out perfectly for our schedule to receive good early and move into apartment for elderly relative. I cannot find words to express how well this worked for this move. Price was affordable, and was adjusted when we didn't use the estimated amount of space. Thank you AFB for a great move!
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November 2023 by Nikki Lee
Moved all the way from AZ to IA in January then moved all the way back this past Oct. using Upack I spent less then 10k total for both moves. All other companies it was over 10k just for one move. Will only using Upack for our future moves.
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October 2023 by C B.
Hired Moving Staffers to move our belongings from IL to AZ. Movers stacked and loaded our items poorly and illogically, and we sustained thousands of dollars of losses from damage. MS Rep said, "the movers are not our employees " and denied claim. YOUR COMPANY IS NAMED MOVING STAFFERS?!? Terrible, do not recommend.
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July 2023 by Hayley M.
Very happy with this U-Pack service! This is a great choice for moving if you have a bit of flexibility with dates. You rent the truck and only pay for the space inside the truck that you use (in 5 foot increments). You hire independent movers on either end of the move - someone to load the truck, and someone else to unload the truck. These are independent from U-Pack. Once loaded, the truck is picked up by U-Pack and driven to your destination. You provide your own moving blankets and straps. I paid a little extra to make sure my truck was delivered by a certain date. Would definitely use this company again. I love their model! Pay for what you use.
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July 2023 by Melinda Drew
I have used UPack twice in the past with zero issues, including across the country. I used them for my move to Tucson. Leaving Tucson has been where the issues began. It was supposed to take take 8 to 10 business days for trailer to go from Tucson to Washington DC. Our trailer sat in Tucson freight yard for 7 days before it was finally moved to El Paso. I understand that summer is a busy time for the moving industry but if you can’t abide by your own timelines don’t book the jobs. We are a military family who moves every few years and we probably won’t be using Upack again.
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June 2023 by Zack Rollins
Moved from Tucson, AZ to Charleston, SC.Door to Door with zero hiccups.Saved about 3k in shipping using UPack.Took about 9 days - nothing was broken or lost.Very responsive customer service.Hope to never move across country again but would use them in a heartbeat if I did.Recommend their services every time!
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June 2023 by Robin J Poedel
My driver remembered me and actually dropped my cube off for unloading at my Oro Valley, AZ abode in 2021. He remembered that I was in transit at the time of cube delivery and that my concierge was in charge of acceptance of the cube, with unloading done by Mister Saguaro. Roy again dropped off my cube in April and picked it up again en route back to Wisconsin. This is a solid company with reasonably priced options for long-distance moving. I truly hope not to need their services again, as I really want to stay put for more than two years, but I know they're there if my nomadic spirit inspires me again.
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April 2023 by Robert Apfeltor
The best thing about U-Pack is you really do the packing. Their relo cubes are a marvel of engineering and quite robust!
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March 2023 by Dr. Blake Graham
U-Pack lost our trailer, but they didn't even realize they lost it until we had to call and ask why our stuff had not been moved yet. After a week's delay before the trailer went on the move, our stuff finally arrived, and then we were lied to by customer service on reserving a moving crew. The representative told us to reserve for 5 hours but just pay for what we used. So when the movers finished in under 3 hours, they told us they had to charge for 4 hours since we reserved 5 hours. And after I filled out their survey displaying my dissatisfaction on how our stuff was handled, the operations representative Neal was very dismissive about my concerns (dismissive isn't even correct, my concerns was not even acknowledged). I am very unhappy with how they have handled the situation and they do not seem to care.
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January 2023 by Christyn R.
This is not my first move. I've tried U-Haul and various other storage cube companies. This is by far and away the best customer service, the best handling of my goods, the fastest delivery and all around if I could give it 100 stars out of 5 I would. They are generous with their discounts especially for military family members.
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October 2022 by Jerry N.
Located in Tucson they were to deliver item to my home in San Manuel. Stayed home on a Thurs and nothing, no notice as to why and offered shipper same response. They only deliver once a week to small towns so they said next Thurs. With no trust in this drove 58mi and found item outside where it would set for who knows how long. Person who shipped item to them in compensating me. ABF in Tucson has no customer support. Avoid them.
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August 2022 by Bethann Duval
Everything about my move with Upack was wonderful. From the first phone call I made to inquire about using them, all through the move and afterwards also. I would recommend them to anyone. Professional, available, helpful, knowledgeable and they are a great price point for the job.
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July 2022 by L L.
Skilled drivers, helpful staff both locally and nationally, and lots of flexibility on timing. If you can. use the trailer service, you don't have to know how many cubic feet you need, and you save a bundle over using containers. The only downside to the trailer service is they don't currently have a storage option. So once it arrives, you are committed to loading it and then meeting the truck at the destination to unload it on their schedule.
