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December 2023 by Brett Krueger
The worst customer service experience I’ve ever been a part of. The employee, Alexis, was extremely rude and disrespectful to me and my time. She was verbally abusive and unhelpful in all scenarios. She did not check with me on my comfort with the equipment and ensure that I would be able to safely operate with the trailer. I will never rent from this location ever again.
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December 2023 by JIMMY Propst
This location is very unprofessional. They send trucks with holes in the tires and then charge xtra fees not talked about. Try getting ahold of them and its like pulling teeth. I recommend Uhaul, but not this location.
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December 2023 by Omar Jad Ibn Al Farid
I have to provide a third-party person verification by phone. This is difficult because the phone call is sometimes met only with voice mail. There needs to be several alternative verification options to choose from to avoid problems. I check in online only to arrive and be told I need someone to vouch for me. It is useless and annoying.
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December 2023 by Gary D Rasmussen Arizona
Amazing supply of products and services to assist with the move. The 26' truck was ready and waiting at the appointed time. The 5-year employee/owner (sorry, I forgot his name) was particularly helpful when he learned that my reservation had been bounced from two previous locations. In retrospect, I am very glad that it was because this location is really good. Highly recommend.
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December 2023 by Joshua Fouquette
Our storage unit was broken into at 2am they didn’t call us tell 3 even tho our unit faces a camera displaying at the register, our unit door was wide open with stuff strewn about and stuff directly in the roadways, the only reason they called us was because (they thought we left it open on purpose) they saw an orange dolly that “belonged to them” I had to call 10 times just to find out if someone broke into our unit or if they opened it. Not only were we ignored and treated like shi@ (my mom because she was the first here) but they lied and said they called the police to make a report 2 different times. When I got there after 4 he was finally requesting an officer and we were told we COULDNT touch our own storage to see what was stolen. called the north district U-Haul office and they didn’t even know about it after the store told me they were made aware
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December 2023 by Ira F
Best Uhaul experience across five states. I can't recommend this place enough. Excellent, quick service. I wouldn't go anywhere else in Tucson.
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October 2023 by Sam Carter
Great Newer Clean Equipment that everything works. Loved Special small Low Boy Trailer with ramp needed to move a very have Concrete Slab Table. Open Early and Late. Thanks
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September 2023 by Juana Brown
We have come to this location twice to fill propane. First time they did not want to help us and were extremely pissy that they had to help us. This time we arrived. No one in there business. They said they would not fill the propane because of lighting. There is absolutely no lighting. Just cloudy. They told us to go to a different location even though they stared themselves would not go to that location for unknown reasons. Maybe bad part if town.
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August 2023 by Jeff Abbott
Hal is a life-saver! There was a problem with my bank that complicated my cross-country moving plans, and he was able to help me and my partner figure out a great solution that still fit our schedule. He made an extremely stressful situation immeasurably better with his overall attitude and knowledge, and I'm now writing this review from our first stop along our journey back home.Thank you, Hal!
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April 2023 by Kenneth K.
Been in here a few times for Hitch work mostly. Things always went as planned. The ladies and gentlemen of U Haul River/Oracle are always professional and courteous. The dealership was going to charge me almost double for an inferior hitch set up than UHaul sold me. If value enters into your decision making in buying a Towing Package for your car, direct your business to UHaul on River and Oracle .
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April 2023 by David Johnson
Hal was amazing! He's very friendly and willing to go the extra mile to help. I highly recommend using this location for your hitch needs.
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March 2023 by Tammy L.
Hal's GREAT customer care and empathy SAVED our move and prevented a total meltdown crisis (moving is pretty stressful, anyway, so extra drama is soooo not good!). Here's the background... I originally made a reservation with a U-Haul closest to the old place and the new apartment to save on mileage. I've only ever used U-haul for DIY moves, including when we moved here back in the 90s from out of state. We've never had an issue before... reserve, pickup, fuel top-off, return... Just like 20+years ago, we made our reservation the week prior to the move and didn't give it any thought until the morning of. Unfortunately, I had missed the important text from U-Haul's district manager with the news our rental had been CHANGED to some place on Grant (IMO, too far; not a good area) due to the originally-reserved truck being vandalized and now un-rentable. Not the original U-Haul dealer's fault certainly, but with only three hours to scramble for a replacement truck, and facing the prospect of significantly higher mileage (on a tight, fixed income retiree's budget), I was panicked (and in tears due to no sleep and this moving day crisis). I had two households and five different helpers to coordinate--including the person who would be driving the truck--that needed to get the change in plans IF I could find a replacement truck.Enter Hal; my HERO!!!! One of our helpers knew the Oracle location is larger, so likely would have enough trucks to handle a short-notice (2 hours!), mid-week local move. When I called there, Hal answered the phone and based on his demeanor, clearly understood my stress level was off the charts! He immediately went into calming reassurance mode, efficiently adjusting my rental contract from the unacceptable (to me) location on Grant to the Oracle store by Automall, where my driver could meet me to pick up the truck. Though I KNOW he must've had to redo all the paperwork from that initial online reservation, Hal kept reassuring me that it would all be OK. He continued patiently answering my questions (I hadn't rented for decades; not every worry can be answered by a website) and reassuring me that it was all going to work out, no problem. That calm professionalism was exactly what I needed to get my move back on track! Hal was right, too! It WAS all OK (thanks to Hal, IMO). He personally checked us in, and got us on the road with everything we needed for a very successful move! Thankfully, it's rare that I have a meltdown like that (I hate crying unless it's at a good movie), but so many folks were counting on me to make this friend's move happen, and I should've caught that text message from District Mgr. Carlos (apologies, Carlos), which would have given me time to make the adjustments myself days in advance. But more importantly, when I reached out to the Oracle store, really concerned we'd need to reschedule all our help to another day, Hal knew exactly how to restore customer confidence and salvage a bad situation. I can't thank Hal and his team enough, including Alexus who finished going over the contract with me while Hal and my friend did the truck inspection and key thing.Anyway, after contacting Hal and the Oracle location, our move went perfectly from pickup to return. I even came back to the Oracle store to purchase some of those super strong storage locks they sell (to secure the shed at the new place). I ABSOLUTELY and UNCONDITIONALLY recommend this U-Haul location and extend my deepest appreciation to Hal and his great team.
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January 2023 by Polina H.
Hal the managers keeps up his crappy reputation. He didn't disappoint this time around. Rude, unprofessional, does a poor job if he is the one doing the work. From front desk to Hal it's all bad. Crowd who clearly hates their job. I rather pay more and support a great team. thankfully I am able to take my money else where. Vote with your dollar and don't support Hal.
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May 2022 by Vic V.
The "owner" Hal was very unprofessional and a douche bag. He is about 50 and tries to act like he is a teenager but just comes off as a douche
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November 2021 by Brennan D.
If I could give less than one star I would. I have had several dealings with this uhaul and I have had no good experiences. They act like you're inconveniencing them when you try to return equipment. I had a tow trailer attached to a 26' truck filled with my stuff, they tried to get me to come back with the tow trailer when I was ready to return the truck as well. I was going from airbnb to airbnb while waiting to close on my house and had nowhere to just leave the trailer, and I wasn't going to unload the whole truck with the trailer attached. On a totally separate occasion, I had just a tow trailer to drop off that they wouldn't take. I ended up driving across town 30 more minutes to drop it off. Save yourself the time and frustration, just go to any other Uhaul than this one.