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January 2024 by Ralph
Thank you Gladys for taking command of my dilemma on the phone, I'm sure I chose the incorrect phone option and got your office but you dropped everything to go over to the right person and brought me all the answers I needed, pronto!I stand impressed !My Financials are humming along smoothly again.
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January 2024 by Collin Johnson
They are a target for fraud attempts. They have overdraft production that id recommend.They are the best local option in my opinion though, as their real fraud department is top notch and they support local first responders. I have get treated like a loyal client when I show up.
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April 2023 by Elise Gillette
Do not open am accpunt. The overdraft fees are VERY HIGH and they will charge you hundreds for having the audacity to try your debit card on an empty account. Just for trying. A 30 dollar "processing fee" is robbery. Dont go here
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March 2023 by Brenda Zaccardi
Ridiculous 30 min on hold because the checks I ordered when I made a special trip to the branch! Two months later, no checks, can't talk to a rep, horrible customer service. Looking for a new CU
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January 2023 by Peggy Tate
Always friendly helpful tellers. Belmont especially has gone out of his way to help me solve a problem with CURewards
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November 2022 by L M
Always friendly, great, and fast service from this location! Anytime I have issues with my account in the last few months, Matt and Nikki have been able to help me every time.
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October 2022 by Tara Drew-Martin
I gave 3 stars because I just opened my account with TOPCU so I don’t have much experience with them, BUT I opened this account because my current credit union is closed on Saturdays. TOPCU is right around the corner from me on Broadway near Harrison so I thought … “getting an account here will solve my Saturday issue” … only to find out this branch near me changed their hours and is also closed on Saturdays too. This is sad. I’m trying to avoid banks but with my favorite credit unions being closed on Saturdays (those near me) I might have to go with a bank.
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September 2022 by Sly G.
Although this bank is part of Co-Op, their ATM still charges you $3 fee for withdrawing money. The representative "explained" that's just how it is, they still charge a fee although they are part of co-op. What's the point of being part of that network?
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September 2022 by AZ Wildcat
Great customer service every time I visit. They know and greet me by name every time I go and complete the business I need to do.
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August 2022 by R Bit
I recently just opened a new account this past week at the Broadway location and the lady who helped me was great! Also the young gentleman was nice when making my deposit. Both of them explained everything I needed to know to transfer everything over. I am transitioning my personal and even business account over to Tucson Pueblo eventually. Coming from Bank of America as a customer to a local credit union made me feel appreciated. I will continue to come here. Love the cozy feeling of the branch inside with the fireplace in all.
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June 2022 by Tara Martin
I gave 3 stars because I just opened my account with TOPCU so I don’t have much experience with them, BUT I opened this account because my current credit union is closed on Saturdays. TOPCU is right around the corner from me on Broadway near Harrison so I thought … “getting an account here will solve my Saturday issue” … only to find out this branch near me changed their hours and is also closed on Saturdays too. This is sad. I’m trying to avoid banks but with my favorite credit unions being closed on Saturdays (those near me) I might have to go with a bank.
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May 2022 by Frederic Charlier
Good experience the last 3-4 years! Great customer service
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August 2021 by Angela White
A long time member. Just went to the bank at 8:28pm to their drive thru ATM. Not one light for the drive thru, not one light by the ATM or around the bank. Why not care about your members safety? Why not make a safe environment where women can feel safe using your facility. All other banks/ credit unions are well lit to prevent theft and unsafe situations. Your facility and its choices are putting your members at risk. Please follow the standards that other banks have set for their valued members.
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August 2021 by T Wilkins
This is one of the best branches I have done my business with for a network credit union. I have a credit union in California and the branch on Broadway helps me out tremendously. I'm always welcomed when I walk up to the line. This location is much more friendly compared to the one on 22nd Street. The 22nd street branch I always feel rushed when I do my transactions.
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June 2021 by ReyS Awakens
I love going to the East Branch for my transaction needs. I am always greeted with everyone having smiles on their faces (you can tell by their eyes while wearing those masks). I always get the help I need when I need it and never turned away. The girls at that branch that help me in so many different ways! I will continue to be with them many years to come.
