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December 2023 by Beth Resille
Didn't have to wait long. Very efficient service.
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July 2023 by Susan Neal
Went through the drive thru really fast and easy to communicate with the person who helped me
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July 2023 by Liss
ARIEL F. has been nothing buy amazing! She had been extremely helpful in both of my loans and made things very smooth and easy on my end. She was very professional and knowledgable. She answered all my questions quick and was very fast to get the process done! Thanks for all your help ariel you were awesome!
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June 2023 by Alyssa Kauffman
ARIEL F. has been nothing buy amazing! She had been extremely helpful in both of my loans and made things very smooth and easy on my end. She was very professional and knowledgable. She answered all my questions quick and was very fast to get the process done! Thanks for all your help ariel you were awesome!
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May 2023 by Don Copler
The video tellers were down in the middle of the afternoon and they usually only have one teller open inside, two at the most.
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December 2022 by Susan Holiday
They have profited over $5,000.00 from me in the last 5 years from their insufficient fund fee. If you are broke, they will take money from your next paycheck.I Don't recommend it!
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December 2022 by C M
I could not be happier. I just got my first Auto Loan through Tucson Federal Credit Union and I worked with Megan. She was amazing, truly kind, and helpful throughout the whole process. This was life changing for myself and my child. I cannot express how grateful I am to everyone at the branch who helped me and worked with me so that I could have a smooth course to getting my car. Thank you!
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November 2022 by Brian Estrella
Terrible customer service. Via email they alerted me of fraudulent charges from a local hotel. I replied to the email so they would handle the fraudulent charges and instead after a lot of back and forth, TFCU says they can’t do anything about the fraudulent charges and they are not reversing the obvious fraud. I REPEAT TFCU alerted me of the fraud then they don’t do anything. What’s the point of catching fraud if you aren’t going to do anything about it?UPDATETucsonFCU did reach out but was unwilling to help. If anyone knows any member of senior leadership please reach out. Our voices are not being heard and now a local business with shady practices is being allowed to commit fraud because of TucsonFCU.
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November 2022 by Misti Mannon
They say everything happens for a Reason and the team at TFC are tge reason ....thank you all for the great customer experience....rocked it old school..Thank you so much!!!
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August 2022 by patrick goggin
I needed to get some auto pay set up and was told by a female I had to make a appointment and come in. So I made a appointment and tried to go to the 22nd st, branch but the street was completely block by TPD. I called when I got home and KEVIN answered the phone and took care of everything I needed,very professional and knowledgeable.If you need help at this location ask for KEVIN he gets it done thanks Kevin SEMPER FI !
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July 2022 by Mark F.
My wife and I had a very successful meeting with Amanda. She answered ever question with knowledge, was efficient, thoughtful and very kind. Well done Amanda Crichton!
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July 2022 by Book Lover
I have been a member of this bank for 25 years and have never had issues until Covid. I understand the procedures are changed across the board for everyone but the lobby practices at TFCU are the absolute worst. You sign in for a simple deposit and have to wait in the seating area forever with just a few tellers. I went to just simply deposit a check/cash into my account and waited 45 minutes which I have never experienced. I try to avoid the lobby and use the drive up teller but this time unfortunately required me to be in person. The appointment process is obnoxious with waiting weeks to be seen and when I called to speak with someone over the phone, she couldn’t answer my question and promised to callback but hasn’t. So thank you Dana for failing on your promise to help! I miss the old TFCU where you could walk in, sign in for loan/account questions or simply wait in line for less than 10 minutes for transactions with the same tellers who were kind, friendly and remembered your name. There is no customer service within TFCU’s walls anymore and if things don’t change I’m pretty positive they will lose members in droves.
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July 2022 by Rohvannyn Shaw
Great Service, convenient location. Additionally, the mobile banking options were very convenient and easy to use. Adres was an amazing loan officer and made the process about as smooth as it could be. I have had a great experience. Thanks, TFCU!
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May 2022 by Gracie H.
Amanda was very helpful, but the rest of the tellers were condescending. Environment felt like a doctor's office. I think I'll use the midtown branch next time.
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April 2022 by Terry Bracamonte
My husband and I went into the TFCU East to get a car loan. Peter Graziano and Hayley Coleman, despite being busy, were incredibly kind, cordial and professional. The application process was easy to complete. I would definitely recommend TFCU East to any one looking for a loan.
