-
January 2024 by Jerri T.
They really need help at this establishment. Poor customer service and some of the bank tellers struggling with counting. WTH??!!
-
December 2023 by Jonathan “Jetboatjohny” Richards
Extremely easy to do banking here! Thank you Jace and team!
-
August 2023 by Shiloh Hafez
I went with the person buying my vehicle to finish up the transfer of ownership since he was getting a loan. Alex was awesome. None of the docs were prepared and it was 10 minutes til close. He and Teresa stayed late to help get it taken care of promptly so that I could walk out of there with a cashiers check. They were all very friendly and professional!
-
June 2023 by Jennifer Bossen
This is the absolute worst banking experience I’ve ever had. They required me to show an ID to make a deposit. Ridiculous! I am a bookkeeper and deal with all banks. Never have I ever had to show an ID. During Covid they stayed closed way past the time the other banks were open. Their ATM is constantly down also. I had to make an appointment to make a deposit. If you don’t want a hassle to do normal banking stay clear of this bank!
-
June 2023 by mesquitesmoked
The customer service here is unmatched. We are so grateful for the folks at this location for their kindness and dedication in helping us with a situation that has been both tricky and time sensitive. TFCU is a great financial institution but the associates make it the best. Thank you, management, Alex, and Clarisa!
-
April 2023 by Isaac M.
By far the worst bank anyone can ever use in tucson. Left about a year ago because the fraud prevention service is horrible. Decided to come back with another shot and right back to the same garbage customer service and policies. Approved me for a loan then decided to deny it since my co-signer was at another address. Do not use this bank all it will do it frustrate you and waste your time.
-
December 2022 by Kenneth Schaff
It's where we bank staff is wonderful waiting area clean.
-
August 2022 by Margaret Gallegos
We've had great service with Teresa ever since she's been at TFCU. Our recent visit was again terrific. She is patient, efficient and knows her job. Thank you! Charles & Margaret
-
July 2022 by C Torre
Excellent experience working with employee, Jillian! She was friendly, professional and provided prompt service. Thank you Jillian at Northwest Branch for making our experience so great!
-
May 2022 by Ricardo Hernandez
Been a member for a few years now. On Monday went in for a personal loan. Jace was very helpful an understood the situation I was in. Living out of town. I give them 5 stars for the great fast service. People make sure to make a appointment to get in the right direction of service. ThanksTFCU .
-
March 2022 by Pelon Sanchez
Fair warning everyone I give a bad review to this place regarding the facts that if you try to open an account and if your married and have changed your name there excuse is your not real you are not the person that they are looking for do not open an account if your married or changed your name they will think your fake and they will not open an account they won’t help you so for anyone who had tried to open an account do not come to this place period or else they will turn you away make sure you spread the word for everyone else to know so that way they don’t come to this place and waste time contact the bbb file a complaint against there company to have them shut down they are racist and rude.
-
March 2022 by Adam Oday
I was a long time customer. Multiple car loans and business. I didn't have any open loans for over a year. I had the minimum required amount of money for no monthly fees. Just got a letter in the mail my account was closed. They were charging me dormant account fees without my knowledge. Drained my account and closed it.After the review I received a call from Peter. He was great! Got my account reinstated and all my funds have been returned. Great customer service from him.
-
March 2022 by Nate
I have used another TFCU in the past and have had no trouble but when I visted this branch the experience was totally different, very dismissive was the vibe I got when asking about a loan. Will not be returning here again.
-
February 2022 by Lexi Smith
Had a few rocky patches in the past with banks but TFCU has helped me with my car loan and navigating taking out an auto loan for the first time. They may not always be able to get back to you the quickest but I always know when I go down to the bank they will be able to answer my questions.
-
February 2022 by Megan F
If I could give zero I would!! GO SOMEWHERE ELSE!! I had no choice but to do my car loan through this incompetent and lazy company and I wouldn’t wish the annoyance it has been on anyone!!
