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December 2023 by MyLoudawg
Always short on tellers. Most likely and Probably underpaid. Long wait is expected expected
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October 2023 by Cody Carter
They had great customer service, the only downside is it took awhile to create an account but it wasn't there fault because they just got new technology.
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March 2023 by Amber Johnson
About 4 years ago I would have always given them 5 stars. It seems since the Covid pandemic, the entire culture has changed. Now you have to tell a person at the door what you are there for, wait along the wall without any clue who else is waiting in what order ahead of you- the tellers seem to take ten × longer than they should, and I wonder what older customers do now that almost everything is required to be done online. None of the branches feel welcoming or have much privacy at the counter. I also got charged 10$ mo. like another reviewer- after I changed my address, they said I had to change my address for each account. What?
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December 2022 by SaraLouise Kirchner
Absolutely disgusted with the services provides. Lost ALL my flyer miles over errors and banking policies. Had to switch all accounts over Christmas to Vantage West. Thank you for literally nothing.
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December 2022 by Marsha Murphy
I love TFCU. Especially the branch on 22nd Street near Pantano! Extremely friendly & personal service atmosphere. I highly recommend banking here! I moved from Bank of America to TFCU & am much happier!!!
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October 2022 by Oni Orcine
Been banking here forever it seems. Today I was assisted by a lady named Melissa through the automated teller machines outside. She was very kind and above and beyond helpful to me even with just the little assistance she gave. I really appreciate it!Thanks!!! #thelittlethingsthatcountthemost
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July 2022 by Andrew H.
I was under the impression that local credit unions were a place you could go to have a more personal experience with reasonable people who could do what's right for their members. Unfortunately that is not my experience. I opened an account about 3 years ago so my kids could have a savings account to start building. About 6 months after opening the account the credit union shut down the branch we used. Needless to say we didn't want to drive out of our way to deposit birthday money so the accounts didn't see any activity. Nothing changed in my account until about a year later when I wasn't able to log into my account anymore but was given a general, we are having technical issues, message and to try again later. Although I tried several other times I wasn't able to log in and continued to get the same message. I wasn't concerned though because nothing had changed in my account and I wasn't notified of any changes to my account by the credit union. As I'm sure you can understand my surprise when the bank emailed me letting me know my account was being sent to unclaimed property because I hadn't accessed it. Immediately I reached out to the credit union to fix the problem. That's when I found out the reason I couldn't access my account online was because it was changed to a dormant status and they were collecting a $10 per month fee without letting me know of the change. On top of that I realized the credit union was charging my kids each a $10 fee per month because there address was returned undeliverable. Again, I mistakenly thought as a credit union I might be able to have a conversation with them and explain the issue and have the fees waived. Unfortunately that wasn't the case. I simply was refunded my kids fees per the terms of service agreement and $100 of the $240 of the fees that were charged to me. I now realize the terms of use stated I can only be reimbursed 6 months of fees. The kicker for me was when the customer service team made it sound like they were doing me a favor by giving me back an additional $40 beyond what the terms of service state. It just seems that with the breakdown in communication on their part an exception to the rule can be applied. I even asked the credit union what the fee was for, as in, what was it used for, and they didn't have a response. It seems to be another arbitrary fee like the big banks charge. I have closed my accounts and don't plan on opening another savings or checking account with TFCU again.
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July 2022 by Valerie Gomez
Tucson Federal Credit Union has a great staff, from the moment you walk in they were kind and courteous, answering all or any questions I may have had. An outstanding Branch, the little amount of time it took to open a new account says a lot. Can't wait for future business with my new bank.
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May 2022 by Ahmed Abdullah
I have a mortgage with the branch I did my mortgage payment before the end of month but they posted my payment after 30 days and I see my credit report is 30 days late payment I spoke with them many time and with Collection department they couldn’t help me to removed 30 day late payment from my credit report I never had late mortgage payment
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May 2022 by Lashah Israel
Andrea was genuine, patient, and made sure I understood everything before signing, not many places make you feel like family.
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March 2022 by Inaiz Wrote This
Was referred here for an auto loan. This balding fat white woman was extraordinarily rude. It wasn't what I wanted to be doing on my birthday, Driving across town to have this teller say that my car salesman was wrong and they don't do lending. She is loud, like, practically screaming saying I'm wrong. We call our salesman who says how many times he's referred people here. I get pushed over to this Mexican woman who's just as rude refusing to do any paperwork or look into it at all. It must be nice for them to hire rude abrasive people of every race here!
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March 2022 by Dylan Koran
Disappointing with the advertising for auto rates of "1.5%" This is an almost absolute lie this is if you have a credit score for 750 or above. Otherwise expect 5%+ I got offered almost 7% to refinance a loan. I Get offered with no credit check 5.5% at other institutions. This is what I get for trying to go local. I would highly suggest to not use them.
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March 2022 by Ashley Young
I have been with them for over 10 years and I was recently scammed. They will not pay a dime back. Would not recommend. 10 years wasted.
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January 2022 by Julie Elvick
I recently applied for a HELOC at TFCU. The process was simple and I received my approval the same day. I love my credit union! I’ve been a member of Tucson Federal C U for 40 years -during which time I’ve used many of their products and services. Always friendly and professional - I am grateful to be a member of such an outstanding financial institution!
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January 2022 by Jennifer Wilson
I have been a member doing personal banking here for years. Recently I started a business and wanted to open a business account and it is so simple and affordable that I decided to keep it all under one roof. TFCU customer service and the member-focused philosophy of a credit union is unbeatable. Thanks to Fidencio for all the pre-appointment preparations and appointment to get it all set up.
