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May 2024 by Rubal lion
Fuel injector problem in my truck they handled it very nicely and fix the problem. Yes They took 4 days to fix it but Very nice staff
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October 2023 by Brian Lovell
Junior, the master mobile tech was incredibly helpful. Knowledgeable beyond belief. Personality and kindness second to none. Very pleasant working with him, and the rush truck center of Tucson team. For all your Peterbilt needs, definitely choose the professionals.Very organized, clean service truck, and just overall satisfaction for me. Thank you again Junior.
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September 2023 by El Viejo
Picked up parts here. This staff is very helpful and friendly. Thanks again folks
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August 2023 by bruce waldron
Absolutely horrible customer service in the service depth. Manger could careless if your loaded and need help. Not a let me see what I can do for you, just a flat out no! Was told to come in we can get you today. Show up. Who told you that maybe tomorrow maybe Monday. Was the response. As the manager gets in his pick up truck and leaves at 3:30 pm but they're open till 7pm
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March 2023 by Machelle Bice
We arrived last Monday. We were told we had 9 trucks ahead of us, and would likely be Wednesday or Thursday before we could even have it checked by a mechanic to tell us what was wrong with it..... then Friday for sure. Each day has come and gone and still our truck hasn't been looked at. When the shop is open again on Monday we shall see.They are polite on the phone, but not having enough workers due to Covid is a weak excuse not to hire more. I cannot afford to keep sitting here and they seem to not care. I can understand waiting a bit to diagnose the issue, but this is becoming ridiculous.It is Tuesday and the truck had a diagnostic done Monday. Now the truck is being repaired. AC filters, and a DEF sensor. We will be very thankful for the repair being finished today.The 3 star review was because of how long it took to even look at the truck. After speaking with the shop, we are sure the work itself will be perfect. Thank you very much. I am glad to finally be able to pick it up when finished today.I left a message with the owner.The owner did call me back to apologize for the miscommunication on when the truck was supposed to be looked at. He further stated that this was not how it should have been handled by his team. He apologized and said our truck would be ready shortly, it was just doing a regen.That is something we have never had, someone contacting us and trying to correct the problem.Thank you
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January 2023 by John kump
Everyone at Rush in Tuscon AZ. Are top notch. Very pleasant and easy to work with .
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December 2022 by Sr Bb
Worst customer service ever, been trying to call them for 2 days to see if they have a sensor and nobody ever answers the parts depth phones. What a joke they are.
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October 2022 by Cesar Cordova
My truck is been there for almost 2 months for a power steering pump now. Really frustrating and disappointed of this place. If I could I would have never taken my truck to get fixed . Every time I call they say the ae thing. Really frustrating
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October 2022 by Monica Phillips
They were very nice and got truck in as soon as they could. Staff was friendly
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July 2022 by Anthony Cook
Decent price and great turn around. Will go back again
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July 2022 by Awan Trucking
I wish I could give them Negative star for their service. They took almost 2 months and charged around $9000 but didn’t fix the truck completely.At the end they said they don’t have system they can’t fix the international truck. Take it to the other dealership.
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July 2022 by Julian Quintana
All the stuff is pretty good but the rotten apple there it's call nick, super disrespectful with ppls time
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May 2022 by Ky
Went in for ac work on my cabover. They did great bit I wish they would of came and got me to raise my cab up and put it down because now my cab won't go up..it was in the up position on the pump the next day. So it begs the question why? It goes down by itself. Now it won't jack up. I just replaced these rams on here. That sucks..
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December 2021 by David Bowen
Great experience, they had the part for me rig. I was in, out, and on the road in no time. Thanks guys. ???
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November 2021 by rick brewer
The folks down at Rush Peterbilt always treat me right. I own a small dump trucking business and whenever I’m in a jam and need one of my trucks back on the road right away, Rush always pulls through and gets us going again.
