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December 2023 by Mike Roach
Very knowledgeable and helpful. Looking forward to getting my new Relax The Back chair
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September 2023 by Barbara G
Bought a full price top of the line xchair on Saturday. Monday it was on sale $300 off. We will see if they credit me the $300. I’m disappointed the sales guy didn’t have more integrity and tell me about the sale.Follow up. They honored the sale price and refunded me $300. Very happy.
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July 2023 by Steve Malangone
Buyer beware- all sales are final. These are very expensive products for the vendor to not stand behind. I purchased a full price new seat pad for nearly $400. A 400 dollar seat pad. It didn’t work out. Thought it would help in my car. But it didn’t. Tried to return on same date of purchase. They would not accept return of clean unused item with original tags same day as purchase.It is impossible to know whether or not these will help w back pain immediately so a reasonable return policy would benefit the customer. I’m fact, receipt states they have a 30 day return policy.Before you spend 2000 dollars in a chair would want to know it is returnable prior to giving your credit card. I was told by the manager that the sale was final and he would not budge. I’ve never run into this type of sales policy before anywhere. I’m not sure how they even get away with this or how much longer they will be in business so I’ guessing the warranty means nothing too.
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May 2023 by Janet Jaime B.
Six months ago I visited Relax the Back for the first time. My lower back was chronically painful, although I found some relief from exercising. I finally decided that I had to have a decent ergonomic chair to support my back during working hours, so I ended up at the store on Oracle.I was greeted by a knowledgeable rep who seemed passionate about back health. I learned a lot from him as he asked me questions about my concerns, work habits, etc. After lots of looking and talking and comparing, I purchased an X Tech chair which fits me to a T. Now here's the amazing part: This chair is not only comfortable and supportive while I'm using it, it has actually healed my back. I'm pain-free as long as I use my chair for part of the day. I'm gardening, walking, playing ping-pong and generally feeling much better since this purchase. Thanks, Relax the Back!
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February 2023 by Bill Cosby
Don't buy anything from this store. Instead buy directly from the manufacturer. Don't trust Carlos or Rudy.
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December 2021 by Jerry Littell
About six months ago, I purchased an Estasi Technogel Mattress for $4650. Worst bed I've ever slept in. Traded it for the firmer Sereno for roughly a thousand dollars less. Yet it cost me $700 more to switch them out. I had hoped the Sereno would be a more comfortable bed, but it wasn't. That's two now of the 4 mattresses in the line. Very bad mattresses. i didn't try the other two because they have latex in them and I can't afford another $700 to switch again, so I think I'm stuck. I put a 2 inch memory foam topper on it and I'll live with it. But I'm very unsatisfied and do not recommend Relax The Back. Sorry, gang. Now I go to a chiropractor to help get rid of back and hip pains. I have a limp I never had before using these mattresses. If you do buy the mattresses, don't buy the adjustable frame which causes the center of the mattress to weaken where it folds. Just do your homework on this bed and try it out for a long time before you buy. BUYER BEWARE!!
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August 2021 by Gayle Eversult
Very pricey!! $3,500 for a chair?? Really. Well, I guess if you love it and can afford then you should have it.
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March 2020 by Jean Claire Thobe
If you want to relax, you need to shop Relax the Back. Great products. Great owners. Love this store!
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March 2020 by Majin veggie
WOW not what I was expecting! I went in to Relax The Back because a friend recommended it to me since she has purchased from them before. I was a little skeptical at first about it because I though they were going to be pushy. Completely opposite, extremely friendly staff everyone was very knowledgeable Juan explained what a difference a good pillow makes and now I am sleeping better then ever! Who would have known a pillow makes a big change in sleep!gentleman there Juan, He was awesome!! He was very knowledgeable, and super helpful. Not to mention very polite.That guy is manager material for shure!!!!?????
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November 2019 by Patrick Connolly
My mother bought plenty of great quality stuff here, two chairs and 4 beds for about 15,000 dollars. She was happy. But there were recalls on the chairs and she was never notified. Then when one of the chairs needed servicing, they couldn't help her, but gave her the phone number of a guy called Sam. Unfortunately my mother is 87 years old and is vulnerable,-- Sam came to her home, demanded 200 dollars and took apart her chair and said he couldn't fix it. Then Sam called back and said he can now fix the chair for 400 dollars! That would be a total of 600 dollars! The feeling I have from this place makes me sick.
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July 2019 by Cheri Beecroft
I stopped in and spoke with a young man named Chase. He was super helpful and wasn't overly pushy. He had knowledge of his products and pushed the best, not necessarily the most expensive. Reccomend anyone stop in and help your back rest.
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June 2019 by Joshua Billingsworth
I had a very good experience at this business due to the great service I was given by Chase. I am happy to support a company that believes in taking care of their customers even after I give them my money they sent me a hand written card and continue to go above and beyond. Very satisfied and Relax the back Tucson deserves 5 stars all the way around.
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June 2019 by TEAM HAMPOCOLYPSE
WOW not what I was expecting! I went in to Relax The Back because a friend recommended it to me since she has purchased from them before. I was a little skeptical at first about it because I though they were going to be pushy. Completely opposite, extremely friendly staff everyone was very knowledgeable Juan explained what a difference a good pillow makes and now I am sleeping better then ever! Who would have known a pillow makes a big change in sleep!
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June 2019 by Steve Terry
I was blown away with how knowledgeable the staff was; every one of my questions was answered with fact to back it up. This place is so relaxed, the sales team is very knowledgeable, but not pushy what so ever. I learned that a healthy spinal alignment is a precursor to overall health. Take my advice and come in and visit, you will not be disappointed.
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June 2019 by Shane Peck
Store is clean, organized, well maintained. Warm and welcoming greeting from the sales associate Chas, he was able to ask me a few questions and then make some recommendations as to what products I would find to be of benefit to my needs and wants. Five star, old fashioned service.
