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December 2023 by Anastasia Holler
I purchased a beautiful throw and I found out that it was on sale!!! Everyone who worked there explained how to get rewards at their store and a couple of other stores as well.
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October 2023 by Ed Ward
Really friendly staff
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October 2023 by Steve
We ordered two overpriced chairs, an end table, bookcase, and a rug that were ALL listed by Pottery Barn as "quick-ship" items. The description said the items would arrive in about 2-3 weeks. One chair arrived in 3 weeks and the other took 2 months. The end table came on time, but the bookcase took 4 months! The rug was 3 months. Incredible! How can you list all these items as "quick-ship" and end up with this kind of discrepancy?The people at this store were friendly, but could only apologize and pay lip service to "staying on top of it". Ultimately, to their defense, these employees and the store manager simply have ZERO authority or control over anything. I blame whomever is in charge of Pottery Barn's inventory management, not this particular store or it's employees.Pottery Barn has good quality products, but unless we find something that we don't mind waiting months to receive, we will NOT be ordering from them again. It is shocking at how inaccurate their inventory control can be. You simply cannot believe what they post on their website regarding delivery dates. Reading these reviews, we are not the only ones.
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October 2023 by navin kedia
Karen was so polite and friendly. It’s nice to see that level of customer service today. She put a smile on my face just from her friendliness.
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September 2023 by Es E.
We began looking for a new sofa late in 2022 and after visiting many stores throughout Tucson, we finally found what we were looking for at the Pottery Barn at La Encantada. Our salesperson was Anna and she was very patient and helpful with us. We took some samples and literature home with us while we mulled over what we wanted to do and think about the thousands and thousands of dollars we were about to spend.Eventually, in March 2023, we got back to her and made the purchase. We were told it would take a few months to make it and we would hear back when it was ready to be delivered. Everything up to that point had been fine.Sometime in May I got an email from Pottery Barn saying we should expect delivery in June. One piece (it was a two piece sofa) was ready and would be shipped and held in the warehouse until the second piece was shipped. Then both pieces would be delivered at the same time.Toward the end of June, I got another email saying to expect the delivery sometime in July. Still waiting for the second piece. Near the end of July, I got yet another email saying the delivery would be sometime in August because.... well, you know.As the end of August neared, I had finally had it. I called the customer service number listed in all those emails ready to do battle. I was really fried (as in fried chicken fried), as I got the royal runaround on their automated answering system. After some amount of time I somehow got hooked up to a real person. I don't know how that happened.She found out that my warehouse was in Phoenix and connected me to the Scheduling Center for that warehouse (I think). That number is 888-413-1892.The nice lady at the scheduling center took a moment to look up my order and told me that my order has been sitting at the warehouse since May 26, 2023. That's three months. (dumb silence followed)She then asked me if I would like to schedule the delivery. I said yes. A 3rd-party delivery service brought it out a few days later and there it was. A beautiful sofa. We love it. Can't / won't say the same about Pottery Barn. As a part of the purchase we also got several hundred dollars in reward credit to use and so as soon as we had the sofa we went back into the store and loaded up on throw pillows. Very nice stuff. Wonderful service in the store. Very happy with the pillows.The problem is why they would let it sit in the warehouse and not figure out to call us. Who and why did they drop the ball. So very PO'd about that. Not sure I can use them again and the reason for the 1-star review. What good is doing all the other stuff right but can't get it to the customer and why do I have to do all the heavy lifting to figure out where it was and schedule the delivery. If I were the sales person and wanted repeat business I would stay on top of my customers orders.Nuff said.
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July 2023 by Karin K.
I will never deal with Pottery Barn ever again. Sales people and manager, Anna and Karen, at La Encantada do not return phone calls. Everytime I called and I mean every time, they were always dealing with a customer. I don't accept this. I had to make all my arrangements including pick up delivery as no one ever called me back. I got tired of fighting with this store so finally contacted the 1-888 C/S department and spoke with a lovely young woman, Melody, who in five minutes sent my credit thru and it was immediately within 10 minuets my credit was processed to my credit card. Why couldn't Karen do this? Maybe Karen and her staff need to take training from this young woman. She was really great and said she would take care of everything AND SHE DID. I don't think the staff at La Encantada really want to work! Adios Pottery Barn.
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July 2023 by Mason Martinez (Tucson Realtor)
Such a great experience! Always a pleasure to stop in.
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June 2023 by Vanessa Thibault
One of the staff members went above and beyond to help me find some items that I had seen online. Truly appreciated his help.
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May 2023 by Jeanne Childers
We ordered and paid in full for two counter seats and were told delivery in 6 weeks. Then they emailed that it will now be FOUR MONTHS.Not remotely acceptable. We are canceling the order and demanding a full refund. We will never purchase from them again.The whole supply chain excuse is completely ridiculous. The labor shortage excuse is also bogus. They use the cheapest transport available. And squeeze their customers to extract maximum profit.We are completely disgusted.
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May 2023 by Jeff Wright
The Shipping from this store is horrible. The manager is worse. Can't seem to get anywhere from her either. Didn't receive product and have been waiting for a refund. Manager is no help at all and rude. My wife and I have spent close to 25,000 at this store and will never return. Rustic Hardware is more helpful. Having to dispute with the Credit card company to get a refund on a special order that wasn't delivered. Stay far away from this location.
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January 2023 by Rhonda Az
Horrible service. Just buy online.
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January 2023 by H S
I will not shop here again. They made a mistake and want to blame me for it.
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December 2022 by Vick T.
I ordered "black out" curtains from them in March. They took 3 mos. to arrive from India and they couldn't custom hem them. The design for my window was incomplete, and they really are only semi black out curtains. Very disappointed in their design team.
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October 2022 by Penelope R.
i started buying from pottery barn in the 1980s. i spent thousands of dollars on furniture and decorations. i moved in 2021 and a set of screws for the legs on my Bedford desk (2 tops, 3 squares, 2 sets of doublewide shelves) were lost. Potterybarn rebuffed my request for replacements telling me they have no record of me as a customer and implying that i am some sort of scammer. I'm sitting on PB dining chairs at a PB library table. My other library table sits on a wool PB rug. I downsized and sold 2 glass fronted cabinets and a console...all PB and pretty expensive. I also got rid of my red and green velvet drapes and my linen pocket drapes...all PB. I could go on. Pottery Barn will take your money and kick you to the curb for a set of screws. It tells you everythin you need to know about their idea of customer service: all customer's have wealth to harvest but are fundamentally criminals. I WILL NEVER BUY ANYTHING FROM POTTERY BARN AGAIN.
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September 2022 by Rebecca J.
I have been shopping at Pottery Barn for many years!! The store at La Encantada in Tucson has the rudest customer service! I find I need to put on my Sunday best to get any attention from the staff. I went in last week in a t-shirt and shorts and not one person asked if I needed help in the 20 minutes I was there. I left the store so disappointed that I am now having a hard time making any purchases from Pottery Barn. Who wants to support that kind of snobbish behavior. Absolutely frustrating!!!
