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“Daniel provided exceptional service to us when I wanted to upgrade my mom’s phone from an android to an iPhone. Mom is not tech savvy and we needed lots of help in choosing the right phone and transferring everything over. He was very patient and thorough. Thanks Daniel!”
“Fast service in and out. Setup a new phone for an upgrade and helped us fix plans around took maybe 1 hour total with wait time and everything. Great customer service and great staff”
“Adriana was fabulous. She was the best!! She went above and beyond in helping set up my new phone and service. I finally have a working phone, it's been months. Thank you”
“Omg I had done a upgrade I had my phone for almost 4 years Nicole's hook me up good she was so happy to helping get what I needed and my 2 other one where at The other stores by the times I got there that where done ready to go ??”
“Service I received was amazing. Jesus helped with all the question we had and made sure he answered them all. Jesus helped with making sure my phone was transferred properly and ready to go before we left the store. Highly recommended thank you .”
“Albert was awesome and so very helpful with a great sence of humour, he really knows his stuff and thought me some valuable lessons.Thanks Albert.Sincerely,Sandra Bryson”
“Fantastic experience at Cricket - 405 E Wetmore Rd. Ste 105, Tucson, AZ 85705. Thank you Nikole for the excellent customer service yesterday! Nikole is an Outstanding Hard-Worker, Very Quick and Efficient! She knew exactly what she was doing. She was also very friendly and I really appreciate her helping me in what I needed done with my account. Everything went very smooth and fast! Nikole did an Awesome Job! Thank you Nikole!”
“Stephanie was very detailed and considered with everything I needed. She answered all my questions and was provided me a very sensational customer service. 100/10 would recommend!”
10 AM - 6 PM
6501 E Grant Rd Ste101, Tucson
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“My experience with this store is excellent. Verizon policies for 'rebates' can be confusing, since you have to pay them off over time, but the employees are top notch. I will definitely return”
“Esmeralda store 532 is a good, better to say no awesome employee and customer service. helpful,kind,friendly.sales person a plus.she deserves to be at a higher position with fair wages.it would be a mistake loosing such a good employee”
10:30AM - 5PM
3818 S 6th Ave, Tucson
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“Definitely recommend this store if you need your phone repaired, they are very fast and friendly. Jasmine was so nice and helpful she’s an awesome employee. Will recommend this store to my friends and family!”
“From start to finish the service was first class and professional! Of special mention are Brittany, Jesus, and Patrick. They explained the process for a fix in a simple terms, and work was finished on time and of high quality! I am so happy to have a clean screen, repaired LCD, no cracks and back to using my phone!”
“Chris has been so helpful and patient with me cuz I'm old school & a simple 70 yr old guy and all the stuff in how to understand these modern cell phones drives me bananas. Chris has helped me so much & has been so patient that I can't thank him enough. Chris is a good hearted, kind and patient young man.”
“I happened to walk in when all 4 employees were just getting started with a customer. It was a hr before close and this location the only one in town open this late so I was impressed to see 4 employees. they all acknowledged me and made me feel valued. Great team at this Tucson spectrum location. Competent, curtious and professional. They also were the only location out of 5 I called to offer the ipad pro w/m4 chip. Impressive all way around!”
“Natalie went above and beyond her job to help me. I was on my last day for a Manufacture Warranty and she went as far as driving to their other store to get me a phone that was sold out and did all this right at closing. 10 stars for sure! Thank you for your extra unpaid time and your excellent customer service Natalie!!”
“Jezus is seriously an amazing guy. He's the right balance of professional and compassionate. He treats Cricket customers with a profound level of respect. I wouldn't be surprised if he's the reason people in this area of Tucson come to, and stay with, Cricket.”
“I just received the phone from cricket on Ajo and 16th avenue in Tucson Arizona Esmeralda and Isabel were a very big help their professionalism was upstanding their personality and attitude was 100% All The Way live God bless them and God bless you all at cricket thank you oh s***”
“I thought I was spoiled by the great customer service and sales savvy at the St Mary's Rd Cricket on the west side, but upon visiting here the other day to just say hi and get a new screen protector on my Samsung, I'm finding out that maybe that's just a Cricket tradition. Very friendly, helpful, and respectful here too and the gentleman made me feel altogether right at home! Thanks!”
“A huge thank you to Sammy and Ezzy! Foe they’re great costumer service! Definitely appreciate being patient and determined to get everything working! Also very good with baby’s!!!”
“I wanted to say the best customer service I have ever explained everything in detail was so patient and kind even when it was close to closing time her name was Lexi location was Fry's shopping center Grant and 1st”
“Purchased a cell phone and had the Seller meet me there. The young lady took all the necessary steps too insure that I made a great purchase. Out of the way but will be the go-to store. Great at her Job!”
“I switched my 2 lines from sprint, I loved cricket service , best customer service from cricket on ajo/mission they helped me to get my info from sprint to switch me over.”
“TOP NOTCH CELL PHONE SALES & CUSTOMER SATISFACTION EXPERTS!I must admit I was just a tad skeptical coming back to Cricket after a two year hiatus, but this Customer Courtesy team comprised of ALFREDO & THOMAS has bent over backwards time after time in accommodating me & PROVING THEMSELVES as second to none & I must say that I am thoroughly, wholeheartedly, and deeply IMPRESSED! Their knowledge base, service skills, empathy, and WIT abound to give them that edge and I am one happy customer! They actually asked me A LOT of qualifying questions on our initial meeting to get to the bottom of my precise needs with both my cell phone and my internet usage as well as my wallet & budget realities - and they were out to save me money! What business does THAT any more? Bravo, guys! Needless to say they have gone the extra mile in getting me into a great phone with a wonderful plan while saving me A LOT OF MONEY! Yay! I'm not only sold but I'm a HUGE fan of theirs now as well! I hope to see YOU down at the store REAL SOON!Thanks A Million, Guys!No, this is NOT a paid endorsement! ;-)Randal Barnes”
“I just wanted to say thank you again for fixing my iPhone on such short notice. It really means so much to me that I can depend on you for a timely fix as I rely heavily on my phone for work.I definitely recommend your business to others!!”
“Came to upgrade my phone -- was not sure of how it would go but Jose was there today and he was amazing!!! He truly cares for his customers and I would recommend him to anybody looking for a new phone. He really made my day great. I love Cricket!”
“I had horrible experience at another store, I had just bought a phone. I went to this location and a gentleman (Wero) provided Excellent Customer Service and did what the other store said was impossible. He set my phone up & got it working. I went back to purchase a Case, a young man Carlos helped me to get a new case. The other store had messed that up also. Great Customer Service and know what they're doing. Thank you. I have to agree with Sunny Day. I hope the Mgr. at this location appreciates both of them.”
“Customer service/manager Valerie rocks! ?
I had to get a new phone while I was on vacation and was still struggling with navigating some of the features. Valerie helped me get everything I needed, including helping me get my phone paired with my vehicle, and she did it so darn quickly! I was amazed!
She is my cricket phone customer service Go -to person from now on. ⭐️⭐️⭐️⭐️⭐️”
“The manager, Anthony, at the AT&T store at Sabino Canyon and Tanque Verde was very professional, respectful, courteous, and very knowledgeable. I will be returning.”
“Kat is the best! Bug and text hack issues sneaking in with WI FI calling dead zones..Kat took the time to thoroughly explain, making it look so easy and now we understand. TY!”
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“Shelby was very helpful and guided me through all the steps of getting a new iPhone. She did a complete setup and moved all my apps to the new iPhone. Made my life much easier!!”