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January 2024 by John
Walked in Underwhelmed as to selection, Men’s clothing not very masculine. Sizing was all skinny sizing, (anorexic).
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January 2024 by Lydia Lares
I am normally not one to leave a review BUT here is my experience. I went in on 1/1/24 to be exact. I purchased a purse and wallet for my daughter. It was about 3-4pm, we did not arrive home until after dark that’s when I proceeded to cut all the tags off for her. The next day she was going to use it and we noticed that there was some black marks like marks that you get when the bag rubs against your clothes so I went back on 1/5/24 to see if they can do an exchange, I did not want my money back I just wanted to replace the bag for one that was not damaged (as she was not the one that damaged it that’s how we purchased it unknowingly) I walked in and spoke to a lady worker, she proceeded to ask her manager (JADE) If it was possible to do an exchange. Jade walked up to us, grabbed the bag and said NO we cannot do anything about this. We do not sell bags like this “meaning they would not sell a bag that had marks on it” I guess. Mind you I did have all of the tags and receipt with the bag. They did sell me that bag like that. It was a very busy shopping day. There was a young man that checked us out that was trying to work quickly to get the line down. He missed it, I missed it, we missed it. It was missed somewhere in the transaction. This lady Jade that calls herself a manager was absolutely rude, disrespectful and inconsiderate. On top of this horrible experience that I had at the Michael Kors outlet. I am a single, It’s not often that I get to treat my children to a Michael Kors purse so I was very grateful that I was able to do this for my daughter. It is very unfortunate I was not able to get the help that I needed at the store. I did reach out to corporate and I’m waiting for a response. The store is nice, but the customer service is absolutely garbage especially the so called manager Jade.
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September 2023 by Mario Adams
During a recent extended visit to Tucson, I swung by the Michael Kors outlet at my wife's request to pick up a few essentials. Navigating through the diverse array of products while on a FaceTime call with my wife proved to be a bit challenging. Sensing my growing frustration, a wonderful staff member—whose name unfortunately escapes me—graciously stepped in to assist.This employee immediately engaged in a conversation with my wife over FaceTime, skillfully narrowing down her preferences to a selection of items that met her approval. I was thoroughly impressed by the staff member's professionalism, friendliness, and courteous manner. She saved me from an exhaustive back-and-forth dialogue with my wife, allowing me to focus on finalizing the purchase.The exceptional service I received has assured me that I'll be returning to this Michael Kors location the next time I'm in Tucson. I wholeheartedly recommend this outlet to anyone in search of quality products and top-notch customer service.
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June 2023 by Sano
Horrible and poor customer service. The employees make you feel uncomfortable and they keep staring at you with a weird look. Avoid this store if you can. I’m glad I didn’t end up buying anything.
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May 2023 by Amanda B
The girls today kept staring my mom down as she was trying to look at watches. They were literally just standing right next to her staring her down. My mom decided to leave because she felt uncomfortable and I honestly felt like they were judging her for having cancer. I used to love buying purses here but if you have people with staring issues stare my mom down, no thanks.
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January 2023 by Enrique Velázquez
Nice outlet store! Good prices.
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September 2022 by RSO
Wonderfully staff manager was fantastic!! So helpfully.
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May 2022 by Aaron Alison
Nice store. It's a small store - you can find more things online if you don't need it right away.
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April 2022 by Bri P
I came in here looking for a bag that I had seen online only for it to look nicer in person! I’m so happy with my new purchase and the workers were really helpful.
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April 2022 by Val M
Amazing service and very knowledgeable. The ladies are all very polite .
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January 2022 by Shad Smith
Very attentive to customers. Very busy place and still took time for every question. The management was awesome and remember us when we returned for another purchase the next day.
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October 2021 by Vicki Padgett
I really like Michael Kors purses. But I like the real leather ones. I was kind of in a hurry when I went in. Most of the merchandise is not priced with the discount price. I took friends and they were not told the discounts so they were turned off. I asked about a backpack and was told the wrong amount. At register it was $10.00 more. I didn't mind it was more but I did mind the clerks rude attitude about their mistake. If the prices were shown they would have had alot more sales that day.
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August 2021 by Alynna Ortiz
Went today because I seen an ad of a purse I really wanted and when I got there they didn’t have it but it was available at a different location. Adriana was AMAZING! She not only helped me with everything I wanted but truly above and beyond. I absolutely love this mall and now because of her I will be a frequent shopper at Michael Kors. Thank you times infinity!!!! Anyone who is interested should absolutely see her, her customer service was beyond any expectations!
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August 2021 by Timothy Nieves
Was treated like a nobody just because I came in with my wife wearing casual wear. The lady kept following and watching us like we were there to rob the place or something. It was very offensive.
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August 2021 by Kaheem M
Great service and Nice options for my Lady
