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May 2024 by Yolanda Vargas
They are amazing employees
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May 2024 by greenstem1950
Ray was amazing, so helpful, he should be given a raise !
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April 2024 by Erik Smith
Store representative was very friendly and helpful. He made sure we left with everything we were looking for. Great customer service speedy help. Go with Ray he will make sure you leave a satisfied customer!
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March 2024 by Christina Zazueta
Had the best experience went in at the last minute and Ray stayed helping us transfer and get everything in order for our new phones!!
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March 2024 by Joseph Mart
I recently filed a claim on my phone. I got the phone after paying a $20 deductible. It was not activated. I tried calling customer service but because it was not activated I could not receive the one time pin and of course they can't send it to my email. They tell to take it to a store which I did yesterday 03/04/2024. It was activated but she told me there is a $28.33 device change fee. I told her it should be covered by the insurance claim. She tells me to call customer service which I did this morning on 03/05/2024. But my service had already been suspended. I was on the phone for about 40 minutes trying to get that removed they said I had to take it to the store were it was activated. So now I have my phone Bill on top of that fee. Because the metro store I went is out of my way. And I am on the bus
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February 2024 by Chave Alela
Love this location! Fast and friendly service from the Reps!
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February 2024 by Lizzie
Walked in and immediately was acknowledged & greeted by two of the customer service reps. Julie was so sweet & patient throughout the whole process, she was able to successfully help me keep my phone number that I have had for years and more! Superb experience at this location. my favorite cellphone carrier. T-Mobile
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February 2024 by Neicey Ashmead
Julie and Emily were phenomenal over the top I went in for one thing and spent 3 hours and walked out with a few things if I could give them 20 stars I give these 2 girls them 20 stars. Everyone in the neighborhood come to this metro they'll get you right. Julie or Emily
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January 2024 by tina vera
The service here was adequate. I got done what I needed to get done. The staff didn't seem happy to have to take care of me. No greetings, no thank you for coming, how can I help you etc. Doesn't make me feel like my business is appreciated.
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January 2024 by Poppin Hannah
I went in today to switch over my phone service and Ray was very helpful. He was the only one at the store and he was professional and made the experience excellent.
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January 2024 by Marcela Nieblas
Soon as I got there they help me the manager and the associate,I got 3 lines and new phones with them ,they really take care of what I need ,I had such a good experience,I totally recommend this store in specific this location,thank you guys
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November 2023 by Krystle Culp
Even though Ray gave my daughter anxiety as he looked a lot like her tio, Ray and Justin both provided amazing services to my family and I. Justin really went above and beyond explaining stuff to myself and my daughter. The energy was amazing and we appreciate all the help and yardwork and getting us in out of the store. Thanks guys you rock!!!!!!
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November 2023 by Skylar Stahl
Thank you to Justin and Ray for the amazing service that you provided my family I love my new iPhone 12!
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November 2023 by I N
I purchased 2 new Galaxy A14 phones last month from this location. The girl that helped me was Emily, she was polite in speech and seemed helpful. I ended up paying about 500 for everything. When I received my phone bill last month it was 115 just 2 weeks later. Then next month it jumped up to 125. I was upset so I called customer service and they told me it is because it I was paying for service protection which she never told me and for mobile hot spot which I don't use. Just be careful and make them show you exactly what you are paying for. These phone carriers are like car salesman. My service has also been really slow for what I am paying for. Now my bill is just 60 for 2 lines. Don't pay for unesssary services.
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October 2023 by luis montes
Unhelpful. Charged me for a charger that I did not need without telling me
