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December 2023 by Karolyn Keller
My fiance and I are very happy with Erin's workmanship and the quality of our personalized experience. Erin was happy to use materials she already had in the store and even offered discontinued matting to make our experience one-of-a-kind! I would return to this store in the future.
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October 2023 by Linda Hicks
Best frame shop in AZ!
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August 2023 by Jen Clark
Fabulous work at very reasonable prices!
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March 2023 by Amanda R.
Erin has framed 5 pieces for me. Each one more beautiful than the last. She has a great eye and her work is phenomenal. I love being able to support small local businesses, and Erin is such a great person. The reason for only 3 stars, instead of 5, is the turn around time. I was initially told it would be 8 weeks and the first 2 pieces I took to her were finished in that time frame. For the next 3 pieces, I was also told 8 weeks, but it ended up being 3and a half months. Of course I will continue to use Erin to frame my artwork as I love her work and personality. So if you don't mind an extended wait for your pieces, this is the place to get your stuff framed.
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August 2022 by Irene B.
We are new to Tucson and we wanted to reframe a large print for our home. We chose McBride's because they seemed to be a family run small business which we always like to support. Erin was extremely pleasant. When we dropped the piece off we were told the estimate (which seemed incredibly high, but it's been a while since we had something framed so we OK'd it) she was behind on the jobs and it will take 6-8 weeks. We thought that was a long time but we were not in any rush. 8 weeks later the job is still not done. Erin had some issues with the print which we sorted out on the phone. She said she would need another week to finish. A total of 3 1/2 months later our print is finally ready. Erin, you need to get some help in your store... quality framing is not enough... part of the service to your customers is to deliver within a reasonable time and on the promised date. You are making your problems our problems and that's not acceptable. It was so tempting to cancel the job and go somewhere else but we would have been charged a cancelation fee which would have been infuriating to us... talk about adding insult to injury! So we will not be using your company again for any framing. Way too painful a process.
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August 2022 by Felisha Leffler
The attention to detail is unmatched. Erin does exceptional work that highlights your artwork beyond what you imagined.
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April 2022 by Dori Klass
Erin & Shelby are lovely and took good care of me, as always. Despite a number of recent family tragedies and lives lost, they stayed in communication with me and their customers and cared about delivering their services well. I picked up one of my projects today and it was done with the same quality of care and excellence I've come to expect from them. In the grand scheme of life, custom framing is never urgent, the relationships are. We paused to share our stories, grieve and celebrate, together. Yes, McBride's is a business AND the people that are McBride's are consummate professionals, friends and neighbors. It is a pleasure to continue doing business with them and I recommend them wholeheartedly.
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February 2022 by Linda P.
My first and last time to use the services of this company.....I brought my piece in to be framed on 1/23/22 - chose the material; it was measured out; order placed and deposit made. Receipt stated that my order would be completed by 2/22/22. Notes on the receipt stated that this business was suffering from supply issues - however I was advised that the job might be done sooner and I would be given a call. By 2/23/22 when I had not heard from the shop - I stopped in on 2/24/22. I was advised at that time that my order was not done and it would be another week and I would be given a call when the job was completed. I made no comment and left the shop. I returned approximately 2 hours later with my printed receipt and stated to the owner that they had my piece for over a month - she abruptly stated that it was being taken care of at the moment. I was surprised and felt pleased - however what she meant and without stating it was that the shop was cancelling my order; refunded my deposit and returned my item unframed!! Obviously the material was not ordered or my job was put at the end of the queue or forgotten?? I was astonished at the lack of effort and extremely poor customer service. As a small business owner - I do my best to support small businesses as well. I will be taking my art pieces elsewhere.
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February 2022 by Mike Clarke (MediaMikeDC)
My folks have been going to McBride's for years and now that I moved back to town, I had McBride's frame up an old U of A autographed poster from the 1989 Men's Basketball Team. I think you'll agree they did any outstanding job. Thank you McBride's I couldn't be happier!
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August 2021 by Aden Acklin
I have been seeing Erin and Shelby for decades now and I must say, they are THE BEST. Going elsewhere is probably not a wise decision. I have had countless images, pictures, etc... framed with McBride's and I will continue to do so, not only for the quality work, the taste in framing selections (admittedly I am not good at that, but Erin is brilliant) and just to stop in for good conversation!
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February 2021 by donna schumacher
Thankful to have found Erin here at McBride's Framing ! We had several pieces of artwork that were beautifully framed. However, we had 5 pieces damaged in our out of state move. Erin took on the challenge and BEAUTIFULLY repaired each piece with her tender loving hands and knowledge!! She made each piece look brand new!!We also have had other pieces re-framed and or re-glassed.....she has above all earned our trust!!Don't miss this Hidden Gem!!
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May 2020 by Glenn Lauderdale
Excellent customer service and outstanding framing services. Highly recommend!
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February 2020 by K Bober
Great, friendly service at a reasonable price. I needed a mat cut, and I was lucky to get it done while I waited. Very pleased!
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April 2019 by Rembrandt Photography Studio
Always Awesome. Great service, their frames are always square, level, plum, and true. No giant gaps on the joints, no chips, no flaws. Been purchasing frames from McBride's for years.
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April 2019 by Don C
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