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January 2024 by Valeria M.
I really enjoyed the search process for my wedding gown for my Vegas wedding in late February. The staff was amazing during the process and treated us really well. The only reason I am giving it a 4 star was because there was some complications with the ordering of my dress. I think it's a worth wild place to visit. Just make sure you keep your documentation and to inspect you dress before you take it home.
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January 2024 by Marisa S.
Margarita and Justin were amazing during our daughter's wedding dress appointment! So much fun, yet professional--I highly recommend Maya's Palace!
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November 2023 by Azule
Exceptionally beautiful and properly tailored clothing.Only four stars because the prices are high which is appropriate for well-made garments or anything of high quality. However, in my personal opinion the prices are just a tiny bit more than they should be.You'll never find art like this on Amazon.
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October 2023 by Catherine Blomstrand
My daughter found her wedding dress today at Maya’s Palace! We worked with Maria who was patient, professional and intuitive! We found a great selection and variety of dresses to choose from and even found a matching veil to go with the beautiful wedding gown she decided on. The entire experience was stress free and absolutely wonderful! If you are beginning your search for the perfect wedding gown and accessories- start at Maya’s Palace!
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October 2023 by Kim M
The store is definitely a hidden gem in Tucson. Initially when you walk in it is a really cute boutique. To the left they have all bridal dresses. Maria the store manager was amazing. She went the extra mile to get me exactly what I wanted. I live in North Scottsdale and I went all the way to Tucson to try on the dress that I wanted. I wanted it in a different color scheme and she definitely delivered on that... This is the only bridal store that was willing to work with me on my financial situation. I would recommend this store to anyone. They are definitely trustworthy and are excellent in customer service. Thank you Maria❤️❤️❤️❤️
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October 2023 by St writemehere
I stopped by the store today just window shopping and didn't even know my dress size. The owner Susy helped me with different ideas and was so nice. And Maria was so kind, friendly, helpful. I couldn't believe how warm and friendly they were. I went home with a dress I loved that was super affordable and on sell and the whole experience was just very sweet. Thank you ladies ❤
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October 2023 by K M.
The store is definitely a hidden gem in Tucson. Initially when you walk in it is a really cute boutique. To the left they have all bridal dresses. Maria the store manager was amazing. She went the extra mile to get me exactly what I wanted. I live in North Scottsdale and I went all the way to Tucson to try on the dress that I wanted. I wanted it in a different color scheme and she definitely delivered on that... This is the only bridal store that was willing to work with me on my financial situation. I would recommend this store to anyone. They are definitely trustworthy and are excellent in customer service. Thank you Maria
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October 2023 by Aida Vasquez
I cannot say enough good things about Maya Palace Boutique and Bridal Shop. Margarita, who helped me find a dress, was so kind and helpful. She even sent me pics of dresses that she found for me to try on after I left my first appointment! And then there is Reem. She did an amazing job altering my dress, and was so patient when I made last minute changes. She was friendly, and professional, and made a stressful situation less stressful by reassuring me that everything would work out just as I expected. I would highly recommend this dress shop for any special occasion.
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September 2023 by Dominic Castelli
Recently, my wife and I ventured into Maya Palace to find a mother of the bride dress for an upcoming wedding. The store’s collection is genuinely impressive, with a vast and beautiful assortment of dresses and accessories catering to various tastes. Although it is a bit crowded.However, a particular aspect of our experience requires mentioning. Our salesperson, Colleen, complimented every dress my wife tried on, labeling each one as 'exquisite'. While it's always nice to receive compliments, this constant adulation made it hard for us to trust her genuine opinion on what truly suited my wife.Further adding to our concerns was a matter regarding alterations. Colleen explicitly mentioned that alterations were included in the purchase. However, when the time came for her to go in for her fitting, we were unexpectedly charged an additional $60 for the alteration.When we approached her about this inconsistency, she denied ever making such a claim. It's not the fee that disappointed us but the misleading nature of her sales pitch when my wife made the original purchase.For future customers, I strongly recommend getting all verbal promises from Colleen documented on your receipt to prevent misunderstandings.On a brighter note, the seamstress at Maya Palace is outstanding. Her expertise ensured that the dress looked and felt perfect. She truly shines as a beacon of professionalism in the store.In conclusion: While Maya Palace offers a wonderful collection and has a stellar seamstress, it's essential to be vigilant and ensure clarity during the purchase process. Honest feedback and transparent dealings are key to an exceptional shopping experience.
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September 2023 by Kenzie Tyler
I was so excited to take my friend to Mayas after I had such a wonderful experience finding my wedding dress there and Margarita was a doll and just went above beyond. I made an appointment for Sunday in the afternoon. It wasn't too busy when we walked in which was nice. Maragita was with another bride so I was a little bummed. The lady that would be helping us had my friend fill out a questionnaire form and after that showed us where we'd be sitting. Then the lady directed us to the type of dresses my friend was looking for and we pulled a few for her. Mind you prior my friend did fill out a questionnaire letting them know budget and what not. As we were picking out dresses the lady let us know she had a customer at the counter said she'd be right back. When we got done picking out the dresses we had to wait for her because we needed the dresses clipped to be fitted. She came not too long after and apologized.. we told her no problem and she began clipping the dress. Then she walked away again and told us to let her know when she was in the next dress. This went on for a few dresses and began eating into our appointment (only 1.5 hours). I began to wonder what the point of making an appointment was if the lady wasn't even gonna be there to assist you and made you sit around and wait or chase her around the store. Anyways my friend found 2 dresses she fell in love with. I pulled the price tag and my heart sank for her because those dresses were Waayyy out of the price range. I remembered when I got my dress they found it somewhere in their clearance or discounted section and was wondering if they could do the same for her. I asked the lady when she finally came back if they had a discount section my friend could look at. While I was talking to her and asking about it she was walking away from me and didn't even acknowledge my question. I did feel bad for her because she did seem a bit frazzled. So I asked her again and then she was suddenly like I'm so sorry I forgot about the paper I had her fill out in the beginning. I was a little disappointed cuz I get just trying on dresses at first to figure out style but wouldn't you as the sales person take your customers budget for her wedding dress into consideration and bring her dresses in her price range or show her the clearance section? Finally with only 15 minutes left of our appointment she said she'd take the bride and only 2 other people to the sales section next door. When they came back they found 1 dress. I asked if they didn't have much back there to one of our other friends and she said I'm not sure because the lady was very pushy and hurried them up so they didn't get much time to actually look. The lady seemed like she was ready for us to leave once they got back and my friend tried on the last dress. I was thinking maybe the store was busy and thats why she was ready for us to leave... but no . When we were done the lady was out in the front talking to the seamstress and I didn't even see a customer in the store. I'm sad my friend didn't have the magical experience that I had at Mayas Palace. Needless to say we didn't find her a dress and I'm not sure if I'd recommend this place again
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September 2023 by DESTINY MROZ
I have had the most special treatment from the lovely ladies at Maya Palace! Maria helped me find my dream dress ❤️ and Reem took such special car when altering it, and she even took a video for me so my MOH knows how to bussel it properly ! I couldn’t recommend Maya Palace enough. Seriously such an amazing experience from these lovely ladies and I cannot wait to show off my perfect dress on my Wedding day ❤️
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August 2023 by Marla R.
I came here just to find something nice to wear to a wedding in a few weeks. Laura/Lourdes helped me and was wonderful, along with all of the women working that day. Whenever I saw something I liked they either put it in a dressing room for me or went in search of the size I needed. There was no pressure to buy anything, and the selection was really beautiful and varied. I can't wait to wear my new treasure.
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July 2023 by Molly F
My dress appointment was yesterday and I had such a good time! Margarita picked out wonderful dresses that matched my style. I walked away having picked out a dress and ordered my dream wedding dress.Edit: We've now had our wedding. So I can post photos.
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July 2023 by Zulma Lugo
Beautiful dress customer service amazingMy dress was so pretty
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June 2023 by Kourtni Y
Found the wedding dress of my dreams here! The ladies running the shop were always helpful and pleasant to work with.
