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January 2024 by Will T
Wayne was extremely helpful in helping us pick out a mattress. He was friendly, not pushy, and shared the pros and cons of different products. This is the second mattress we have purchased from Wayne at Mattress Firm. We are very satisfied. Thanks, Wayne!
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January 2024 by Halina Sindrich
Brent was the person who helped us. He made us feel very comfortable in our shopping experience. We tested many mattresses and finally found the right one. I highly recommend this location and Brent. Brent was very accommodating and asked the right questions. Our experience with Brent was very enjoyable.
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January 2024 by Tor B
I visited the Mattress Firm store at 7955 East Broadway Blvd. In Tucson. AZThe rep there was Brent. He guided me through what I thought would be a daunting process of choosing between all the mattresses, prices and payment options. He listened to me carefully and came up with some great ideas and really catered to my needs. We worked on every possible discout, ending up with a beautiful product at my affordable price, and I'm very happy with the final outcome.I will definitely return to Mattress Firm for any of my future needs.I used to buy mattresses based on my own limited knowledge with frequent mistakes, and I will no longer do that.Thank you Brent
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January 2024 by Robyn DeBray
I am very pleased with my service at this location (Pantano) and at the 22nd and Harrison location. The manager, Nathan, is helpful and cares about his customers. Our initial purchase just wasn’t the right fit for us and Nathan worked with us to find what was best for us and made the exchange process quick and easy.
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December 2023 by Mia Williams
This was my first time at a Mattress Firm, so I wasn’t sure of what to expect, but I was pleasantly surprised at how relaxing the mattress buying process was here! Wayne helped me find the PERFECT mattress and mattress protector for me! He was very warm, kind and eager to help me find the perfect mattress at the perfect price! The whole process was under an hour, in and out, and I left feeling even better and more relaxed then when I came in! If you need a great mattress at a perfect price, then head on over the Mattress firm on Broadway and Pantano, and ask for Wayne, he’ll certainly help you find the perfect mattress and the perfect price ?
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December 2023 by Kelsey Fowler
Wayne helped me with how tight of a budget I had, found every possible way to get it to where I was comfortable and did an outstanding job. He was so sweet the entire way through and even offered me a cold water bottle. He made sure I could get everything within a short time span too. Highly, highly, highly recommend working with Wayne!
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November 2023 by Georjean Vogt
Our salesman, Wayne understood the urgency of our situation and helped us find some thing which would be suitable to our 95-year-old mother. She had some specific wants and he was able to put together a frame foundation and mattress that we think she’s going to love different members of our family Took care of this and he was able to figure out what we needed and was efficient in taking care of the order. I left a message for him on busy Black Friday and he got back to me and took our our final order and the whole transaction was completed efficiently and quickly.
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November 2023 by Joyce Dockery
We loved our experience shopping at Mattress Firm. Mike was friendly, patient, and very knowledgeable. He asked lots of questions to get a better understanding of what our needs were in obtaining the best fit for us in a mattress. We are very happy with our purchase. Thank you Mike!
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November 2023 by Tammy
Wayne Bernknopf was extremely friendly, knowledgeable, helpful & did not rush or pressure us. Grateful the furniture store next door had later hours so we went into Mattress Firm where we were greeted & listened to all our needs & wants. Highly recommend if looking for new bed! Delivery will be on day we requested as well. Can't wait for new bed! Thanks Wayne!!
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November 2023 by Rodney Gerdes
10/16/23: We bought our bed today from Matress Firm; our sleep consultant was very knowledgeable & took time answering all our questions. He helped us choose the best bed for our needs & worked with us to meet our budget requests. Hats off to Brent!!! Would definitely refer to anyone needing a good night's sleep!
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November 2023 by Susan Donovan
OUTSTANDING!!! I was dreading this!! I hate a sales job and feared the worst! I was lucky and was helped by Wayne!! He was kind, polite, easygoing, and soooo knowledgeable!! He helped me make what I think is a great decision for my new home here in friendly Tucson!! Thanks Wayne! If I ever have the opportunity I will happily send referrals your way!!
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September 2023 by Jim Matthews
We were in a bind and needed two twins with adjustable bases for quick delivery. Mike Swininch was able get us everything we needed and the delivery scheduled in time to meet our needs. No one else in town could help and Mike stepped and solved our problem and for very reasonable prices. Thanks Mike!
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September 2023 by Kevin Davidson
I liked the express mattress system to quickly try many different mattresses in short order. So glad the sales person, Steve was so knowledgeable and skilled at listening to my concerns and coming up with workable solutions to a seemingly impossible task.
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September 2023 by Linda Dols
Wayne provided excellent customer service! I spent 2.5 hours looking at beds and testing them out. Wayne was very patient and gave me excellent advice. He did not rush me and did not do a hard sales pitch. I highly recommend him!
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September 2023 by Maria Saenz-Dominguez
I walked in to the store with a online previous order I was trying to cancel online and over the phone. Michael at this store took the time to make the proper phone calls and wrote emails and made the cancellation final. He was able to help me figure out which mattress would be the best deal in my budget. He did try and sell me an adjustable base, he made a valid attempt. In the near future I will return to purchase that base. I left this store feeling satisfied with my current purchase of the right mattress in my budget. Looking forward to better sleep.Thank you, Michael for demonstrating proper customer service is not dead.
