-
November 2023 by Lj Tucson
Jay was amazing and very attentive! He made sure he got me the deal I needed in my budget. He went out of his way to search the website and warehouse to make sure I got what I wanted.I have been shopping at mattress firm for about 10 years. I recommend going to see Jay at mattress firm Harrison and 22nd Street location.
-
November 2023 by cnmsue
Helped by expert sleep expert Sean. I had spent time looking online so I knew a lot walking in but wanted to try the mattresses out. He told me all I needed to know without any sales pressure. Great experience!
-
November 2023 by Joanie Machamer
Sean was extremely helpful through the mattress buying process. We appreciated his knowledge and expertise to personalize our in store experience.
-
November 2023 by Candi Chruscinski
Our salesman was awesome. He made sure that we got the right bed for us. He was not worried about his comission. He was honest and seemed to care about the needs thay we had for a firm mattress. He was amazing
-
November 2023 by Carlos Hermosa
Overall, they were great. While they did try to get us to buy the best, they respected the amount we qualified for. The sleep experts showed us various options of both mattresses and pillows to optimize the best sleep for us.
-
November 2023 by Doug Brown
After spending the day yesterday looking for beds and mattresses at various companies and locations. It was awesome working with Sean at this Mattress Firm today 10/06/23.There wasn't any pressure to buy and Sean let us talk and he really listened to what we were looking for. Sean gave us a lot of helpful information, and helped us get exactly what we needed and wanted, without any pressure. Thank you so much for listening and helping!!! Karen and Doug
-
November 2023 by Laura Mosier
The store manager, Nathan Bowen, is very knowledgeable about all the products in the showroom. He patiently listened to what we wanted in a new mattress. Nathan gave us time to make our selection without pressuring us to make a sale. Highly recommend this Mattress Firm location!
-
November 2023 by Nigel Pemberton-Pigott
Knowledgeable and friendly staff. They provided honest and useful thoughts on my mattress purchase and I left feeling respected and having made the right purchase. Highly recommended! Thank you!
-
November 2023 by Stephanie Babcock
I highly recommend and entrust Nathan at the Mattress Firm. His work shirt said "sleep expert" and he did not disappoint. Nathan had alot of knowledge to offer about brands, technology, types of bed bases and function, special features, and much more. Nathan was very patient with us, took his time, explained all the details to the mattresses we were interested in. Along with finding us a first class mattress, Nathan helped us find the precise pillows that are compatible for my husband and I. Nathan exceeded my expectations when he displayed a sheet selection especially designed for our stellar mattress. When I thought we were finished, Nathan assisted me with the exact mattress protector that will emphasize our sleep routine. Nathan was efficient and accurate during the "checking out" process. He is very professional with a sprinkle of humor which made this quest more of an adventure and experience rather than a weight bearing chore. Again, if youre ready for a new mattress, please do yourself a favor and go see Nathan at The Mattress Firm on 22nd and Harrison.
-
September 2023 by Arlene R.
Please note: this does not apply to Nathan. I had to reschedule a delivery due to illness. I was told I would be on the schedule for Saturday, today, 9/23/2023 for a delivery from Mattress Firm!!!NOPE: I was lied to and this was just confirmed by Nathan when I called to inquire. The person I spoke with on Weds, did absolutely nothing after I asked to reschedule. He DID NOTHING other than cancel my delivery & he told me it would be delivered today, (after which which I canceled going to my granddaughter's soccer game). . I spent a small fortune at this business, buying two beds, only to be treated like crap at this juncture! . This business is not about the individual after all, it's about how many beds can be sold in one day. Today, Nathan offered next Sunday (another whole week & I have no time during the day next week), as a delivery date but couldn't guarantee a time. Sunday!!!! Not give at time!!!! Absolutely ridiculous!!!! I find it hard to relieve they have such a full delivery schedule... after all, I'm told they deal with all of So AZ... another sign this isn't a let's-go-buy-our family-mattresses- here kinda of place... Unfortunately, I bought a bed that needs to be set up. Thankfully, this will be my last bed from Mattress Firm... if I ever receive it..Value=?(who knows, didn't get my bed)Selection=goodService=poor
-
September 2023 by Teresa Hasley-Hooper
Nathan was absolutely amazing helping us decide on a new mattress!! It was really hard for me to give up my soft, comfy mattress!! My husband, not so much. He was ready for a firmer mattress, for better sleep. Nathan listened, made the right suggestions and we now have what makes us both happy!!! Go see Nathan, you won't regret it!!! You'll be in good hands!!!!
-
September 2023 by La Tiger
Friendly helpful service from Jay. Showed me several options and explained pros and cons of each. Found a mattress that I hope will be perfect and got everything set up for delivery. Looking forward to my new mattress arriving.
-
September 2023 by Arlene Rosner
There is a wide selection of mattresses, Nathan was very knowledgeable, professional and friendly. He asked what I needed, the rest was so easy. I can’t wait for my new mattress to arrive!
-
August 2023 by Stacey Chepren
Nathan was extremely helpful and knowledgeable. He helped us narrow down exactly what we were looking for without rushing us or trying to sell us something we weren’t interested in. We found exactly what we were looking for thanks to him! I will recommend this store to anyone looking for a new mattress or accessories!
-
August 2023 by Rupert Goya
I had a good experience going into this location even though I did not buy a mattress today. The employee, Nathan, was very nice, and he made me feel comfortable. Let me tell you, I abhor mattress shopping as much as I hate car shopping and I dread it. Nathan made it such that I would come back and see him when I can buy a real mattress.
