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November 2023 by Jennifer Kelleher Henriquez
I had an excellent experience at this location with Jamal's help! As the store manager, it's clear he takes pride in his customer service. He has amazing people skills and made us feel comfortable. He even stayed 2 hours past his shift time to accommodate us! He was extremely knowledgeable in his field, explaining the importance of the science and physiology behind sleep so we knew how to better choose our final product. I was very happy with the overall experience and highly recommend Jamal's assistance and this store.
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November 2023 by Christopher Dobbins
This has to be one of the greatest shopping experiences I have had to date. Heather was amazing with helping my partner and I select the best bed within our price range. She spoke to her supervisor, Jamal, and he supported her with giving us a smoking deal. The customer service received from everyone was awesome! I will definitely shop here again! Can’t wait to receive our new bed!
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November 2023 by Gabrielle Sanchez
I walked in knowing I had price goals and minimal time to find a bed frame and mattress for our guest room. Emmanuel and Jamal went above and beyond to discuss pros and cons of different options with me. They were able to educate me on mattresses without the info going right over my head. And made me laugh! I feel confident with my purchase today and we successfully stayed within my price range. This is the second time I have purchased a mattress and frame from this location and I will continue to do business with them for years to come!
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November 2023 by Grace Dicarlo
We had a wonderful experience. My boyfriend and I are in the process of moving and decided it’s time to get a new mattress so we went around looking. When we went to Manny we were set and stone. He pointed us in the right direction and was so friendly and really tried to build the connection. I would definitely recommend going to him and would point anyone in his direction we are so, so happy.
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November 2023 by Joseph Gardea
Go see Heather!! She did wonders for us and strived to get us the best deal. The manager Jamal was great as well providing extra specials. I've always been skeptical about Mattress Firm but this experience was great!
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November 2023 by Tony G
Jay is one of the most honest and straight forward salesman I've had the pleasure of meeting. He made me feel like the purchase of my new mattress was my choice and not just a sale. The staff was friendly and very knowledgeable.
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November 2023 by Melanie Taylor
After a very frustrating experience with 2 other mattress companies, i came here hoping to just get something they had in stock and call it a day.Heather helped us and she was amazing. She was knowledgeable, kind, and an awesome person to hang out with for a bit. She got us hooked up with a clearance mattress, got us an excellent price, and was super kind while we waited for our hauling help.Shout to Ryan as well who understood tetris to get everything loaded.Will definitely be back for future mattress needs and absolutely recommend!
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November 2023 by Claire Howe
Super solid experience! Heather helped us out and did a great job. She wasn’t pushy at all, was very knowledgeable, and really took the time to make sure we got the right fit. We spent a little more than we budgeted, but Heather really worked hard to get the price down, and we are SO excited about our new bed. Great experience and would definitely shop here again!
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September 2023 by Val Bracy
Jamal has been my mattress sales person for years. He has helped me with mattresses for my kids, my mother and a major purchase for my husband and I. He helped us understand what the importance of a good mattress is. We have had our new mattress for about a week now and it has been a truly remarkable. With Jamal’s knowledge, kindness and guidance we chose the right mattress. He genuinely cares about his customers and it shows. Shout out to his team Heather and Manny as well they are awesome. Thank you to the Mattress Firm team!!!
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September 2023 by Marlene Rdz.
Manny was AMAZING! He went above and beyond for us. This was our first time purchasing a bed and he made it the best experience ever. I recommend him 1000% . Best customer service.
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September 2023 by Aliesha Hamilton
Emmanuel killed it! Excellent experience! Went in "looking" for a new bed for my daughter. He went above and beyond taking the time to be informative, was chill and just an overall great guy. He showed us options in my budget and the deals were phenomenal. I've never felt so comfortable and happy in a sales environment. I appreciate that he was not pushy, he felt more like a friend. Emmanuel has a great personality and my kids (teens) loved him as well. It was later in the evening and he set up delivery for my last item due to the time. I don't think I will ever shop anywhere else for bedding again! This place takes care of you, you won't be disappointed. #happymama ? ?
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September 2023 by AJ Almaguer
Heather was the best! Super helpful and pleasant to work with! She also got us a great deal!We bought a mattress from the Mattress Firm on Ina and Oracle three years ago and was very happy with the service and mattress. So we went back today to buy another mattress for the guest bedroom of our new home. Service was just as great!
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September 2023 by BernieMacc
Jamal was amazing. He showed us different levels of comfort and price ranges and gave us space to discuss how we felt about each one we "tried on." He also laid down some interesting facts about the body- how we sleep, adjust, including skin shedding. He and his team made it very comfortable to shop without pressure.Free delivery if it's dropped off at the door, unless one needs to have it set up and old mattresses need to be hauled off. We got a very good deal during the holiday weekend.He explained that inventory moves fast. If it takes more than a week to pick up the product, it could go to another customer and I'd wait until more came in, which is completely understandable.At first I was going to pick it up but plans changed. I called on Tuesday and scheduled the delivery for Thursday. I received my mattress on time and the guys were very nice and professional. The delivery was the fastest I have ever experienced in comparison to some in the past.I recommend seeing Jamal and his team.
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September 2023 by Patrick Fields
Excellent Customer Service. Heather was attentive and detailed and she knew what she was talking about. I got a really good deal and thank you to the Mgr there as well approving this awesome deal! I highly recommend this location Mattress Firm Clearance Center North Business Center Drive to anyone looking to purchase a bed that will be the right fit for you
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September 2023 by Isabella Mendibles
Jamal was the greatest host, he had such a great attitude. He was showing off the beds vibrator and he made us die of laughter. They all had such a great personalities Heather and Emmanuel were super kind you should differently come to this mattress firm it is the best!
