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October 2023 by Jerry Reyes
Terrible service today, made me drive to another location to exchange a defective item even though it purchased at this location. They claim they “couldn’t find my name in the system” but I called another store and they found it no problem, they even told me my customer/invoice number. I went back inside and presented this information but she told me sorry nothing I can do.
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September 2023 by Anatolio Muñoz
Good variety
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August 2023 by Arthur Elfenbein
Expertise
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May 2023 by Trisha Adcock
This location has been more than wonderful each time I go in for my robots repairs. They are so helpful and knowledgeable. And so far in all my experiences here, they have only charged me for the part. Each time They fixed it on the spot and I’m AMAZED by how fast they work. I will always go to Leslie’s on swan and sunrise for my swimming pool needs and repairs. I’m so impressed by their customer service.Thank you for fixing my pool cleaner and for helping me locate the part even when you didn’t have it in stock. You’re the BEST!!
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April 2023 by R. Jeffery Arnold
Five Stars always. I have repeatedly visited this Leslies on Swan and another one at Oracle and Rudasill. I am continually amazed at the service levels. I have witnessed the General Manager, Store Manager and even new hires deliver exceptional customer service. Once they even saved my hundreds of dollars, by telling me a little known repair trick to fix my pool vacuum, when other places would likely have had me buy a new 450 dollar replacement. HIGHLY RECOMMMEND LESLIES.
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November 2022 by Barjoy Rad
Knowledgeable staff and advise.
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November 2022 by Karen Griffin
Sandy the Swan Rd store manager is the absolute BEST! Always congenial, ready to help. I can always count on him to assist me in getting my pool back to sparkling and perfect water tests. Elaine and Fabian are great too and give awesome customer service. I like my pool guy, but there have been many a time where the Leslie’s staff has been my go-to. Though their supplies and chems tend to be pricier than say Walmart, all I know is they WORK and are kinder to ones skin. If you are not happy with other Leslie’s stores, go see Sandy at the Swan store. You won’t be disappointed.
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November 2022 by Justin Wise
Guys here are very helpful in finding the right testers and stuff.
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May 2022 by K. G.
Terrible, terrible. The phone system for Leslie's is a joke. You call the main number and get put on hold and transferred and it takes hours to get someone to help you. Most of the phone people don't care whether you are taken care of or not. They either keep transferring you to someone else or hang up on you. We bought equipment to be installed, and it was near impossible to schedule the installation. The only reason we kept trying was the installation had already been paid for. It's not the local store employees' fault. They can't get through on the phone lines either!
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March 2022 by Dana A.
We always have stellar service at the Swan and Sunrise location. Sandy is extremely knowledgeable, helpful, and seems to genuinely care about providing great service and products that will work for us. He most recently helped us find the right vacuum and solar pool cover for us. He took time to ask all the right questions and listen to our story. I'd highly recommend Leslie's at this location (I can't speak to any other location).
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November 2021 by Brian Cutts
Been going here for years and the staff have always been so friendly and very helpful
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November 2020 by jean pollock
The water tests are so inacuarate is almost obscene. The girl behind the counter doesn't know what she is doing. Twice she gave me wrong results and I ended up swimming in super chlorinated water that gave me an awful rash; she missed c the cyanuric acid by 100 ppm TWICE! I have spent an awful amount of money on their products and after a year their darned chlorine tablets constantly added tons of cyanuric acid to a pool with new fresh water. This place ought to be shut down.
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November 2019 by Cindi Gia
Great knowledgeable and helpful staff. Easy to get exactly what I need every time.
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November 2019 by Garrett Smith
Always super helpful, buy local!
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November 2019 by Jeanne Pollock
Bought a totally useless tool for my poolNot imptessed
