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August 2023 by Ecaterina Islas
We were very happy with our experience with Jacqueline. She was very professional, caring and responsive to the frustrations we have had. Her speedy turn around service exceeded our expectations. Thank you Jacqueline!!
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March 2023 by danny fowler
Good service and had everything I needed to get the job done
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January 2023 by Janice keeton
I purchased what I was told one of their higher end pumps 2 years ago. It broke down the first year and now again the second year. I had someone come out on December 16th and said they had to order parts. I hadn't heard back after 10 days so I contacted them. I was told by the manager Jesus that there wasn't anything in the notes. He then preceded to tell me he would contact the technician and call me back. I never heard back so I called and spoke to an associate who then said he seen the part was in but he didn't know what was going on and that he would find out and call me back. Once again no call. So I called today and the associates told me he doesn't know how to schedule technicians and his manager is on vacation until Tuesday and that his manager said he would take care of it when he gets back not a high priority. Excuse me? It has now been 15 days and Tuesday will make it 18 days with no pump. This is the WORST store and customer service that I have ever experienced. I will Never purchase anything from Leslie's again and I definitely would not recommend them to anyone.
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December 2022 by Dave N
Staff is not very knowledgeable on pools and equipment. Pretty sure no one working here owns or maintained a pool in their life. Staff is only good for taking your money. Stay away.
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November 2022 by Dalyx Perez
Always the best most attentive and polite customer service
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July 2022 by Jennifer Conceicao
I have been visiting this Leslie Pools for 2 years every week almost to get my water tested: Jesus and Jessica are fantastic and have always been helpful and honest. I don’t have a pool company or a pool water test kit at home and rely on them to make sure everything is balanced and I have had balanced great chemistry because of them. They only recommend what is needed to get the pool water in good shape! The reviews from 5 years ago are not today! I highly recommend them!
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July 2022 by Kon Schwinn
Been using this location for 3 years, staff is already friendly and helpful. Definitely like the new rapid water test system they've installed in the past 6 or so months. The step-by-step instructions printout is very informative and handy for the DIY pool owner.
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May 2022 by Aileen S.
I just had a tech work on our pool filtration system and they did a fine job correcting the issue. I wish I could say the same for the dispatch service. I was to have a tech come to our house between 12 and 5, at 4 they called and said he was running late but would be out by 5:30. He never showed. I tried to talk to a manager about this and was told that was not possible the dispatcher would call me back. I also left a voice message with the dispatch manager and never heard back. The tech did come out the next day after I called the local office and informed them of the issue. I cannot recommend them for service at this time
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May 2022 by Tiemen Staal
Staff is friendly and helpful, albeit not expertly informed on managing chemicals.My biggest issue with Leslie's is their considerable markup and I'm frankly amazed they can remain in business with prices at 30-60% higher than online retailers.I guess if you can't wait for shipping, this enormous premium is acceptable?
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May 2022 by Greg Conner
Very nice Big store. How do they pay for all that? You know. We pay. I couldn't believe the price differences from there and Economy Pool on Costco dr. A simple chlorine/ph test kit was $29.99. Economy $17.99. Same kit just bigger building. I have never had luck getting parts here either. Seems most of there staff have never operated a pool. Huge store but didn't have a 2' chlorine tower. Really? Big store where are they? Economy smaller store had what we needed.
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December 2021 by Jeff Fleek
Staff is always polite and eager to answer any questions. And free water testing to help with my pool.
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October 2021 by Marc Yalom
Manager Jesus was very helpful with advice and the right chemicals to get our pool sparkling clean. Thanks!
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September 2021 by Bob M
Great service!
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July 2021 by Dave Tyree
They are the best guys very helpful..Thanks again.
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May 2021 by Backyard Flare, LLC
Great staff. A wealth of knowledge
