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October 2023 by Candy Schultheis
I have to say they have beautiful things and I own 3 of their pieces. However, I special ordered a couch close to $6000. It was on their floor and I expressly told them I wanted a new one. Not the floor model. I put half down and they told me it would take 8 to 10 weeks. 4 weeks later I got a call saying the couch they put aside for me was ready to be delivered. The woman who called was confused because there was a balance owed and they never put things aside unless paid in full. I told her I follow them on Instagram and noticed the couch was gone from the front if the store within days that they “special ordered” this off white couch. She called me back a few minutes later and said my name was on the wrong slip. To make a very long story short, I got 4 different stories from the owners and employees. Didn’t make me quite believe them. I went to see the couch today and my misunderstanding, I was supposed to call first so couldn’t see it. I let the wife know I was upset because of all the stories and felt lied to. The husband just called, pissed that I “disrespected” his wife and business and refunded me the money. He won’t sell me the couch. And all I can say is, Thank God! What happened to truthful people? Be careful buying there!!!
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October 2023 by Juancarlos Sagastume
Reimburse of $20 offered by Alvarado. We went to the Broadway store first, too hot inside and not a big selection of sofas, then we were sent to the one at Prince Road. We found what we were looking for, beautiful sofa!! We were taken to their storage and they have one of the sofas (wrapped in heavy plastic) but not a love sofa, so the manager told us that they will place the order with the sofa makers in California. We placed the order on July 23, they told us to wait for 6 weeks for our sofas to be delivered.When we placed the order according to the zip code we were told that the charges for delivery were going to be $170. We though was expensive, but we agreed, not other option given.After 6 weeks (September 3) we did not hear from them and we called and they told us to wait for another 2 weeks, September 17 nothing, so we called again and they told us again to wait for another 2 weeks. Really bad customer services, they should contact us instead of we for the status of delay of the order due "the lack of fabric" on September 29, 10 weeks later we were called to make the final payment.So after the payment they told us to wait for delivery company (Third party) to schedule the delivery on October 5th we have not hear from delivery company so we called Latitudes to find out about our delivery, they called them to call us, we got the call from the company named Alvarado and told us that the delivery was going to be on October 7. They came unwrapped furniture outside and placed in living room, after that they told us that it was going to be $240.00!!!!! We didn't have the choice, but to pay.We contacted Latitude and this was their response:"...Third party companies like Alvarado provide us with rate sheets that are supposed to be pricing guides...Before they perform a service, they are supposed to call the customer and let them know what the exact price will be and, if the customer is in agreement, then they book the delivery appointment. If the customer is not in agreement, they will not book the appointment and will let us know that the customer rejected the service. We then contact the customer to offer them different alternatives. This doesn't seem to be your case.Although we don't normally intervene in this type of situations that are handled by third parties, we called Alvarado and they explained the reasons for the difference between their rate sheet and the actual rate they charged you. They said that they had to charge a higher rate due to the size, weight and color of the sofas. Since the sofas are off-white, they had to repackage them for protection and unpackage them again for delivery. They also had to dispose of the packaging materials, incurring some additional cost in the process. They said that they would call you on Monday to explain the rate difference. Although the rate difference is significant, we can understand the reasons why and don't believe the charges are out of the norm for the type of service they rendered."First of all we saw how furniture is delivered to their storage room, wrapped. How come the delivery company will re-wrap the furniture. Then the delivery company, Alvarado, never called us to tell us how much they will charge us, they just delivered and then ripped off us with $240.We believe that if will be cheaper for us to rent a truck and pick up the furniture. Latitudes did not gave us other option or suggested us to rent a truck.First of all Latitudes Customer Services is really bad, they are only interested in selling their nice furniture and then the customer is on his own, dealing with the order, checking the status of the order, dealing with delays and dealing with delivery dates and finally dealing with outrageous charges of $240 of delivery.We never will place an order with Latitudes. We want to let future customers to be aware of their very bad customer services and about delivery charges from a third party.
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October 2023 by Phil Dade
Best furniture store in Tucson! Highly recommend!
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September 2023 by Rosario Flores
Love this place! Not the common furniture store. The sales ladies are very helpful, not pushy. I showed Lynn a pic of my livingroom, the colors and the fireplace. She made really helpful suggestions. I ended up buying a sofa and chair.
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September 2023 by B One
Great furniture! Great selection. Great prices and customer service.
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August 2023 by Douglas South
This store has a larger collection of accent pieces. All unique which will give your home a designer look without the price.
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March 2023 by ThatPacificIslander
This furniture store has a wide selection of unique pieces that you do not see every day. Their prices are also very fair compared to all of the other very common furniture stores you see everywhere else. I highly recommend a visit here and also take a look at their florals which are also unique.
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December 2022 by Marvin Temple
T this store you will find the most unusual, unique, one-of-a-kind furniture. Some of the furniture is from Mexico and others from India. If you want a good looking and prestige home, I encourage you to make Latitudes your final stop to shop. God bless you!
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October 2022 by Jamie Radin
I love Latitudes! I moved to Tucson about 6 months ago and found Latitudes as one of the only locally owned furniture stores in the area. I didn't want cookie cutter furniture from big box stores! Latitudes has eclectic pieces at very reasonable prices. They always have new items on the floor, so that keeps me going back to find more treasures. The sideboard in my pictures is from Latitudes, as well as the giraffe. I'm a fan, I recommend!
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September 2022 by Greg Pam A.
We purchased a table a bench for our new home. Can't wait for delivery! This is my favorite furniture store in Tucson!!
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September 2022 by Charlie T.
Was in there for a while looking around for a chair. Super over priced like extremely. Walked out after about 10 minutes and some guy follows me outside accusing me of stealing a candle. Wont come back.
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September 2022 by Lori Wiktorek
Lots of cool and unique home decor items and furniture, from inexpensive all the way up to lavish leather and other fine furnitures. Beautiful macrame hanging planters
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July 2022 by Suzi B.
Unique limited edition furniture of all types and styles. Great prices and variety. Excellent customer service. Delivery options. So many items spoke to us and our eclectic style. Can't wait to go back!
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May 2022 by Jose Ruiz
Excellent staff with tremendous customer service that helps tailor your taste to the best of their ability. The best prices on mesquite in Tucson you’ll ever find.
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February 2022 by Lea S.
Absolutely love this place. So many incredible options to choose from. A great selection. Bought many things here. Will continue to shop here! Always something new and unique here! One of my Tucson favorites! Highly recommend. Also used their recommended delivery drivers and they delivered it with the highest level if care and respect.