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February 2024 by Bri R.
Had to make the awful decision to put our little dog Kazi to rest a few days ago. He had been a patient of theirs for 2 years prior. The day came, and the vet and tech were wonderful. He passed so peacefully, and I received flowers on my doorstep a few days later. I can't recommend their office enough. All the staff is so caring and loving
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April 2023 by Anna B.
I moved here from NJ two months ago and I have three dogs. One of which we got when we moved here, so she needed to be spayed. Every single person at this office is kind, friendly, and clearly loves animals. They did such an amazing job my dogs surgical sight looks so clean and well done. I really trust them and I'm so glad we found this office. I'd recommend them to anyone. If your animals are part of your family and you're looking for that loving family vibe, Rita Ranch is your place. Dr Chance is amazing and the staff is too. From the ladies at the desk to the techs in the back. I'm so impressed. Thank you for caring for my fur babies.
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January 2023 by Jaime V.
Very poor communication and the technician was very rude. We left without receiving any services. I would not recommend.
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March 2022 by Spencer S.
This place literally had me convinced that we would have to put our pit bull down. She came in with a bump on her head that was diagnosed as a "brain bleed requiring surgery". They quoted us about $4k to treat her, and said that if we couldn't treat her we would have the option to surrender her. They also have us the option to euthanize her. A little backstory on this pitty.... I am a disabled veteran with severe PTSD that was diagnosed at the VA here in Tucson. I got this dog as a service animal. She has watched both of my kids grow up, and is part of my family at this point. I took her literally down the road to get a second opinion, and the vet that saw her said that she just had a bump from playing too hard with our other dog. A F****** BUMP. Also said "I don't know who diagnosed this issue, but if it was a brain bleed she would definitely be dead by now". I told this place about this experience over email, and asked them to refund my money for ALMOST KILLING MY DOG for no reason. They said "sure. That shouldn't be a problem" and were all apologetic. It's been 3 months since they told me that, and I have yet to be refunded the thousand plus dollars I spent here. F*** this place, f*** the staff, and f*** the owner.
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November 2021 by Jen K.
After a routine dental cleaning and some teeth pulling, one follow up visit 2 days after visit. My concerns were ignored (vomiting was the only she addressed), my dogs third eye was already showing when I picked her up, I didn't know that was a thing to be honest. I was given meds to treat nausea. By 3rd day her third eye was completely showing, she was in pain. ER visit, we finally got antibiotics! Ct scan showed no bone fragments and finally antibiotics kicked in. My dog has many teeth pulled always given meds for infection. One reason we are not returning to them, but the most concerning one was the office managers sneaky way, of going behind my back requesting my dogs er visit papers, after I told her we would not be returning. Shady! The front desk ladies were wonderful, even the vet assistant. Dr and manager not so much
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June 2021 by Jeffrey B.
I look at there web site and their are several reviews for Dr Krauss. Dr Krauss retired from there years ago and the place has gone downhill since then
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August 2020 by Debbie B.
We are new to Tucson and we adopted a senior dog, a week after our move not knowing all the details of her health and behaviors. After a diet change she had some serious potty problems and we called for an appointment and she was seen within a day. Two days later an abscess burst and thankfully they got us in the same day! The staff is genuinely caring and concerned, it is easy to see their genuine love of animals. They were friendly and welcoming and took great care of our new senior family member. Dr. Emily Truong was thorough and explained everything. She was easy to talk with and listened patiently to our questions while standing in the 106 degree parking lot. An excellent experience! We are so very grateful we found this Pet Hospital and they will become our permanent family pet caregivers. If you are looking for a veterinary clinic for your furry family do not hesitate to make an appointment. They are awesome - 10+ star rating and beyond!
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July 2020 by Audie H.
Amazing animal care from amazing people!! Tried other places for help with my injured cat, nobody would even consider an appointment for several days. Even though they were busy they were able to make a quick appointment for the same day. The doctor and staff really love what they do and it shows by the way they treat the customers and their furry patients. I highly recommend this place!! I had a great experience and am very thankful for the service I received.
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January 2020 by Kymberly S.
Dr. Begaye and AMAZING staff are wonderful! Especially Nicky. :)
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July 2019 by Bethany W.
*update: there is no feature to direct message your business only call to request an appointment I usually have an amazing experience bringing my dog in for regular scheduled shots and services (routine) but when you really need them to check when you feel their may be a problem they tell you they don't have availability for two weeks and to go to the emergency clinic (which is triple the price).
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May 2019 by Brenda J.
We have been seeing Dr. Krauss for years now and have a very 'special needs' high anxiety border collie mix who adores her and provides us with The Best care. We'll always recommend and continue to come. Staff is great, environment welcoming and very clean. Can't think of a thing they could improve or do better
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February 2019 by Selina G.
I called and asked how much they charge for a rabies vaccine. she told me and said dogs need a shot once a year for rabies!!!! She repeated it over and over again with no misunderstanding!! No thanks!! They will never get my business! Poor animals that are taken there are getting over vaccinated!!!
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February 2019 by Ruth C.
We've lived in the area for 11 years and have always taken our pets here. The care and attention our pets have received at Rita Ranch Pet Hosp. has been great. I would recommend them for all pet health needs.
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October 2018 by Jeanne R.
We went here on a Saturday when our dog was stung by a bee. He wasn't a patient there, but they worked him in. Everyone there was so kind when dealing with him. They focus on really reducing anxiety in the animals and they were fantastic. Very aware of pets coming and going and letting owners checkout in the room so we wouldn't have to deal with other animals causing problems. We will be switching to this vet permanently.
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September 2018 by Ray A.
Dr. Krauss and her team were great in examining and treating our dog Lucy as usual. They always take the time to answer any questions and are very professional and courteous.
