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February 2024 by Lynda Harper
Carmen, Mateo, Minerva and Alma were all amazing! We came in to buy our wedding bands and everyone was so nice and helpful. Great experience.
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February 2024 by Angel Lopez
Minerva & Alma made a great team helping us out with our needs today. We went in for cleaning and inspection and they answered all of our questions. They offered upgrades and made us aware of services covered under our warranty.
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December 2023 by Anita Mitchell
Minerva was amazing and so patient with my husband and I picking out our Christmas gifts for each other.
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October 2023 by Michael and Crystal Diem
Carmen is so helpful and is such an asset to your store at Twin peaks mall.She smoothed out a very difficult situation for us when seemingly no one else throughout Kay’s could.#carmenscustomersforlife
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October 2023 by Kaitlynn Abrams
Minerva went above and beyond to find our pervious purchases and warranty information so my ring can be fixed. She continued to assist with finding another band that will match my current set. We will be back to work with her for future purchases!
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October 2023 by Steven Garza
Marilyn was very friendly and attentive when assisting my fiancé in picking out her wedding band. Very helpful in ensuring we got the absolute best price. Great atmosphere in the store.
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August 2023 by Jonathan Ostrander
Went in to Kay Jewelers looking for a wedding set and Minerva Helmy was a great help. Everything has been quick and smooth working with her. Definitely recommend this store 100%
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July 2023 by Sandra Pappas
They could not find my paperwork, was very dismissive and insulting. They kept inferring that I'd not bought my ring wit them, after almost an hour found my paperwork. Does not instill much trust.
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May 2023 by Rory Dibley
So we had a unique situation. Apparently the original bridal set sold to us was sold under a discontinued item number which invalidated the warranty and insurance on the set itself. My wife was sad to see her rings go back, but we went in and met Carmen. She was absolutely amazing, patient, understanding, and kind. She worked with us and found us a great deal. Besides this one blip, I’ve never had any issues with Kay Jewelers. I’m very pleased with the outcome of unfortunate circumstances and appreciate the work Carmen put in to helping us figure this out. Pictures with post are what Carmen found for us. She definitely deserves a raise out a promotion or a generous bonus. Thank you Carmen and thank you Kay Jewelers.
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May 2023 by melissa marion
Jojo is the best! Made sure my wife's ring was inspected and documented properly! No one has ever done this, so I absolutely recommend Kay's here at twin peaks outlet. She is assistant manager and knows her stuff! THANK YOU JOJO, FOR THE GREAT SERVICE!!!
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May 2023 by Ryely Mcintyre
CARMEN BELTRAN is AMAZING!! Carmen took the time to help me find the perfect ring. She encouraged my ideas and talked me through my original thought. She went above and beyond by texting outside sources to find me a ring they didn’t have in store. She talked to me like a friend, wanting the best options for me instead of just seeing a sale. She knows her business well, and made this decision easy. She helped me by walking me through every band color and diamond size!!
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April 2023 by James Dowell
One of the best experiences shopping with Kay’s. Minerva is one of the most genuine and caring people I’ve had the opportunity to assist myself and my fiancé. Did everything in her power to make the shopping experience pleasant. We love Minerva and will continue to give our business thanks to her genuinely big heart.
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April 2023 by Clara Felix
Carmen, Minerva and the rest of the staff at the Tucson Premium Outlets location are very courteous, their customer service is excellent and they go above and beyond to make the customer happy. It was a great welcoming experience to be one of your customers. Thank you!
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April 2023 by Unhinged AZ
Samantha was very helpful in picking some new earrings for my wife for our anniversary. Always great customer service when we come in for new jewelry, cleanings and/or repairs.
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April 2023 by Martin Salazar
My visit today in store was first greeted by wonderful Minerva❤️❤️❤️. She made us feel welcomed and assisted us in sorting through the many options the store had for us. Minerva shout out for being an Ally♥️?????
