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February 2024 by pamela mueller
Courteous and only did what was necessary. Gave me quotes for future work less than other places
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October 2023 by Theresa Roybal
The service person was overworked eventhough their was an older worker there. It was a late service so he was trying to get three clients service done quickly. I strongly appreciate his accountabilty.Service: Oil change
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October 2023 by Justinn J.
Great Service! Highly recommended. Service was awesome! They took care of me and showed the parts that the previous mechanic shop did wrong and made it right.
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October 2023 by Marcos Gastelum
The crew was friendly, professional and efficient. It was a Saturday and they had a lot of cars in line when we went but they treat you like you're their only customer while still having you out of there in in a very timely manner. They all worked in sync (constantly calling out to each other) to keep the flow going without missing any steps. I'll definitely continue going back for all future maintenance.Services: Air & cabin filter replacement
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September 2023 by A. A. Jayne
This Jiffy Lube has outstanding customer service. I have had one great experience after another with their staff. Jesse and his teammates went above and beyond to help me with a battery and alternator issue. I was educated on the problems that I had, and the speed of their service was very quick. I cannot thank the employees at this location enough for all of the great work that they are doing! I am very grateful that I live near the shop in case I have any issues with my vehicle in the future.
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September 2023 by Leah S.
Came in today to get the price for an oil change and make a same day appt if possible. When I pulled into the parking lot, the manager was outside helping a customer and made contact asking how he could help me. When I told him what I needed, he said the prices were listed inside. I went inside took 30 seconds to read over the price list and then waited for 28 min standing at the counter waiting for someone to come in and help me. I was never acknowledged again to make an appointment. It was the worst customer service I've ever received and a waste of time. Meineke has always assisted me within 1-2 minutes of being in there building. Discount Tire has helped me within 1 min of entering there building as well. The manager also charged someone for the wrong car while I was present and was unable to refund his money due to issues. The mechanics looked like they were working hard and fast, unfortunately the manager needs new training. Update: Management reached out to me due to my experience and did there best to rectify the mistakes made. I received services at another location several days later and it was a 5 star experience.
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September 2023 by Sierra S.
I came in for an oil change for my Subaru .. I was told they didn't have the tool to unscrew the drain pan. They actually told me to go and buy the tool and come back. I went to another jiffy lube and they told me the previous place stripped the screw. .. went to dealership service and they had no problem changing my oil. I don't recommend going to jiffy lube.
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September 2023 by D Trout
8/8/23I don't even know where to begin to describe my 1st experience with the Jiffy Lube @ 1301 W. Another Way. Talk about a crew that works together instead of competing against each other. Even the manager is just involved as his employees, when he could be spending his time in their ice cold A/C office and waiting room. The manager and his employees worked as a strong team together on my truck that was giving problems with 1 spark plug that wouldn't come out. They never lost their cool they stayed focused and never gave up. This is a place I totally trust working on my vehicles. I will always be going to them for all my work. Do I have to talk about honesty, the one employee came over to me and handed me my wallet that had to of fallen out of my pants pocket. Is that honest enough for you. They respect their customers. I could go on and on. But you try and experience this shop yourself and believe me you'll be where I am writing a review. Good job lady and gentlemen. Thanks for all your hard work, integrity, honesty and anything I missed. See you guys again on my next trip to your shop.
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September 2023 by Valerie V
The best mechanic I can asked for. When you come to Jiffy Lube, ask for Tanner if you will make sure your car is in great condition when you leave. And the customer service is actually great everyone’s smiling. I love it here.
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September 2023 by Jordan B
I called them before going in because I was at one location that was having computer problems so I wanted to find a location with less of a delay. They did not tell me they were having computer problems as well so I went to them. When I got there they told me that it would be just as long of a wait there. However they did give me a couple coupons because of the wait which was helpful.
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August 2023 by Amapola Oxytocin
I came into JiffyLube FREAKING OUT SO HARD because my engine temperature gauge started fluctuating from H to C rapidly, like it was possessed and A/C kept switching back and forth blowing hot to cold for no apparent reason to me. As I approached the store, Jesse happily greeted me outside and had me pull into the Bay Area where we went over all of the issues that it could be. The main issue that I was having was the radiator! I had a massive crack in my radiator and it was leaking all over the place:-( he ended up having me speak with their in-house mechanic, Tanner, who seemed exceptionally knowledgeable in all things that could happen under the hood of a vehicle!They explained all of my options that they had to offer as well as options that included how i would be able to "fix" it temporarily on my own... they paitiently waited for me as i made several phone calls to try to pull enough money together from friends an family... and even though there were many other customers that came in behind me, they treated me as if i was the only customer they were dealing with!! With tons of attention to detail and extra information, they kept me updated through out the entire process!!! The estimated time they quoted me at was about 2½ to 3 hrs for labor, however Tanner was able to work his magic and get me out of here before the first hour was complete! TANNER U ARE A BLESSING!!!! thank u for being here in my desperate time of automobile need!! I will FOREVER Refer All of my friends and family to this jiffyLube!!I also noticed a lot of mutual respect between all members of the team and it seems like they are all treated well! There is such a positive energy around this place and I felt extremely comfortable the entire time! I wanted to mention Ramon and Ashley as well because they were super friendly and empathetic to my situation!I have A BEAUTIFUL BRAND NEW RADIATOR now and my AC is just so happening to be blowing colder than ever!!I would give TEN STARS if google allowed lol
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August 2023 by Craig Sanders
Ashley & Daisy took care of my truck like it was one of their own. I brought in my own oil and filter but didn't have the time at home to change it to darn hot outside. There was a first responder discount.The place was not busy at all. They have a nice big air conditioned waiting room.
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July 2023 by Roberto Hernandez
Very disappointed. We patiently waited until 8am for them to open because we showed up a little early only to be told it was going to be 25 minutes more because their system was still loading. The gentleman looked irritated when we told him it was no problem we would wait. While waiting, we observed the employees sitting inside on their phone hanging out, talking. We decided to leave and go to another jiffy lube location only a mile away. The two gentleman at the other location welcomed us right in and started right away. I find it hard to believe the system was going to take that long to start up when the other location on 6th and ajo was ready for our business!
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July 2023 by T-roy Alger
Awesome crew. Turns out I mentioned I was going to do my own oil change but it's too dang hot. And that I had oil and filter already in car and they said they can use what I have with a discount. It pays to speak up. They're really not here to rip the customers off. At least not the store on Irvington. Great job guys.
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June 2023 by Anna Papuga
These guys are the absolute best. Emilio is a rockstar. Highly recommend taking your car here for any needs!