JCPenney is one of the nation's largest retailers, providing customers with a wide variety of apparel, home furnishings, beauty products, and more since 1902. The Tucson, AZ location offers a range of national brands like Adidas and Levi's, as well as the company's own private labels such as Liz Claiborne and Arizona Jeans. While the store is generally clean and well-stocked, some reviewers noted issues with mislabeled or misplaced items, as well as occasional lapses in customer service. One customer had trouble getting an employee to assist them, while another experienced a pricing discrepancy that was eventually resolved. However, many customers praise JCPenney's selection and value. The company's free shipping and curbside pickup options are also appreciated. The in-store salon receives positive feedback, with one customer highlighting the stylist's expertise and personalized recommendations for their fine, thinning hair. Reviewers also highlight JCPenney's inclusive sizing and the helpful, friendly staff, particularly in the beauty department. One shopper had a positive experience getting assistance with makeup and fragrance products. Overall, while JCPenney may face some operational challenges, the retailer continues to provide customers with a wide range of affordable, quality merchandise and services.
Not much for different styles, 50 of the same shirt and color
January 2025
Still a good place to shop. The reason for not giving 5 stars is lack of customer service. There are very few registers to check out. And they're not out in the middle, not easy to find. Because there are so few, there's a long line to check out.
December 2024
At Tucson Mall. The landscape at the mall has changed so much post pandemic. Honestly, I seldom venture into JC Penny's. This trip was to return something my wife had bought.
