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February 2024 by Hailey McKelvy
Leaving no stars. My wallet was accidentally donated. I had $200 cash in it. Someone in the store took all of my money. The only thing they told me was to call corporate. Which of course means there’s no chance of ever seeing my money again. I am a single parent and was doing a good deed by donating things I didn’t need vs selling them so that the next person who might need something could get it at a lesser price. This this is a very frustrating and emotional situation. It’s crazy how many businesses allow for thieves to willing be under their roof. Especially in a place that’s supposed to be about donating.
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February 2024 by Hailey M.
Leaving no stars. my wallet was accidentally donated. I had $200 cash in it. someone in the store took all of my money. The only thing they told me to do was call corporate. which of course means there's no chance of ever seeing my money again. I am a single parent and was doing a good deed by donating things I didn't need vs selling them so that the next person who might need something at a lesser price could get it. This is a very frustrating and emotional situation. It's crazy how many businesses allow for thieves to willing be under their roof. Especially in a place that's supposed to be about donating.
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February 2024 by C.J. DiVito
Overall they have a pretty good selection. But when we were there it sounded like no one was being careful in the back and glass breaking. The men that work there are really nice and helpful, but the women are rude as hell and dismissive. One woman needed help to get in the dressing room, and when she asked someone for help she yelled back at her I'm on my lunch break and kept walking. I understand setting a boundary and valuing your time but they could have at least said I'll call someone for you. Luckily we don't live down here because it was horrible, mens customer service was great, but the women that we interacted with put a bad taste in our mouths and left a bad impression for the establishment .
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February 2024 by Tamela Ambrose
This store is where I look for unique finds, not a large hall. I find a basket full at Oro valley and the Valencia locations
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January 2024 by Lin Parda
My shopping was good. Found some good items. The person checking me out was really rude. I believe her name is Erin. I was putting my items on top of the register and she yelled at me naa aa aaa. Put those items back in the cart. I felt she didn't want all the items at once on top of the counter. So I told her I would just hold the item on my hands. I don't think it was necessary for her bad attitude towards me.
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December 2023 by Fred Ybarra
What a Mess! Why don't they organize the shelves here so we can find what we're looking for #Tornadoalley
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November 2023 by Mark Hay
First time visitor to this store. Apparently the store is currently undergoing some kind of renovation/remodeling project with the Northside of the display floor being tarped off.I personally found all of the noise of loud music and construction staff yelling from beyond the tarp to be rather annoying and beyond disruptive to my shopping experience.Rather then take my time and seriously look around, l just wanted to leave so l cut my visit short.
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November 2023 by R A
Female cashier tried to double charge me today and acted like I was the one trying to be dishonest. I shop there all the time but will NEVER go back. She is rude and disrespectful.
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October 2023 by Veronica P.
Just left the store after waiting for a manager on duty to process a return. The manager was page by the cashier three times waited 10 minutes and after that I left. I'll go to a different Goodwill It's not like they could use my money but I am a regular that shops there all the time No bueno on customer service with regards to management
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September 2023 by Mr. Popo
I'm NEVER shopping here again even if i find something for a penny!! Goodwill takes advantage of poor people! Do NOT shop or donate here! No sign was posted at checkout that says "all sales are final and no warranty!" The female managers there wouldn't give me a full-refund when buying a VCR, that not only didn't work, but nearly destroyed my VHS tape!! They said i'd have 24-hrs to return it if it did not work since their tester was broken, i came back the next day and apparently that wasn't the case! The managers claimed it was justified since it says on their receipt their return policy/warranty but you only receive a receipt AFTER you already swipe your card! The employee even admitted he made a mistake in NOT telling me that i wouldn't get a full-refund yet the manager still wouldn't give me my $ back! Decepetion! One of the employees there told me that they don't even test them, that they merely check to see if they power-on and that's it. I literally had $14.99 stolen from me! Im NEVER going to Goodwill again nor donating to them! A company shouldn't be purposely selling broken things and not allowing customers to get their $ back for such things unless clearly posted! If something is broken then throw-it-away!
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July 2023 by Nick D
I went to this Goodwill specifically to find new work boots. I found a new pair of Wolverine brand boots. I noticed the tag was my size. I got excited to find them.......Until I looked on the bottom of the shoe. It was marked $74.99. I understand that might be MSRP, but this is (supposedly) a THRIFT STORE. Not a work boot store. I ended up finding the same exact boots online for $6 less. Goodwill you got these for free. Change your slogan to Doing the most bad.
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May 2023 by Ronald Friend
Good place to recycle old items you no longer need.
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April 2023 by Reynaldo Reyes
UPDATE>>>WENT THERE TODAY OLD FEMALE CASHIER VIRTUALLY ACCUSED ME OF PRICE SWITCHING WITH NO PROOF. I SHOP THERE ALL THE TIME. FEMALE MANAGER WAS UNSYMPATHETIC AND IS A POOR EXAMPLE OF A MANAGER. ITS TIME LISA FINDS PEOPLE WHO ARE ENTHUSED ABOUT QUALITY WORK. TAKE MY ADVICE SHOP ELSEWHETE DONATE TO ANOTHER CHARITY OR LOCATION.This Goodwill used to be a great place to shop but has continuously gone downhill. The guy at the register today at 440pm had a line of 8 customers and didn't call for back up cashier or an MOD as had been requested. No hi no thank you not even would you like to round up??? Is this the type of person you employ torepresent a positive image for your customers? Please reach out to me I visit all GSA locations nearly daily this was a horrid experience.
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March 2023 by Brian Miranda
It's like a big garage sale. Which is great for deals. Sometimes you'll find items that have never been used. Training here must be good, I feel welcome and respected.
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March 2023 by Edmara McClenon
The best place to shopping for savings! The employees are very helpful and friendly!
