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March 2024 by katherine hunter
Totally didn’t get the girls name but omg she was so helpful.. would have rather tipped her than my barista this morning.. she was so patient and helped me find the perfect scents for my wedding and honeymoon!! Will definitely be back
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August 2023 by LIC. ALEJANDRA RAMIREZ
Whichever you like!! You pay 1 and from the second onwards at half price
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July 2023 by Jonny Shovan
We've been here a few times now and we will be back soon! Sabrina was super helpful and treated us like family. She's super cool and knows her shop! Can't say enough about our experience here, but we would highly recommend checking this place out!
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July 2023 by Esperansa Olvera Escobar
Sabrina was so helpful, very polite and knows what she is taking about!I’ll keep coming back !
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May 2023 by Jennie Holmes
Great selection and warm welcoming atmosphere. Sabrina was very sweet and helped me find what I was looking for. She's very professional and knowledgeable in what she does. I plan to return sometime soon.
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March 2023 by Julia Paull
The new manager was the sweetest woman I’ve ever met. Had the best conversation and the best customer service I’ve ever had. Love her!!!
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March 2023 by Jenn Guzman
Nice staff.. very helpful
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January 2023 by Mabel S.
This is NOT an outlet! The salesperson assured me I was getting a good deal. Come to find out I could buy the exact same thing online for half, yes HALF the price!!! Go elsewhere.
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December 2022 by Daniel H.
Definitely do not recommend, they do not offer refunds, only exchanges. You can find better prices on Amazon too.
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August 2022 by E Tran
Very disappointed in this shop . Before I purchased i asked if everything happens can I return? they said" yes you can ". When i came back to return they said store credit only!! They never said that when I purchased my order. The staffs are very unprofessional. They denied everything they said after they sold the products. After i returned , they gave me a gift card . Today my mom came to buy something out of that gift card , then they said there is no money in that gift card???? Like what??? you gotta be kidding me!! They said there's nothing they can do about it. Now we have to go through the whole idk what to get my $200 and something back. I'm Just so tired of this shop.
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September 2021 by Marlene Elias
My family has been shopping here since they first opened. My last experience was not good. The bottle of Angel was green, not blue as it should have been. I called and I told them that I had opened up the box and thrown the box away. I was told "no problem" bring it back for an exchange. When my daughter drove all the way there to exchange it she was told it can't be done without the box! Needless to say we will not be buying anything more at Fragrance Outlet. Furthermore when I went to Dillards to buy a bottle, I was told that the sales rep does not even sell to Fragrance Outlet. Where do they get there products from?
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May 2021 by Michelle Baptisto
Was able to find a fragrance for my daughter that her father used to get her, before he passed away.
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January 2021 by Mark Avery
Yes, the smell of fragrances and colognes can be overwhelming, like walking through Macy's in 1993. But!!! The associates were more than helpful in this crazy time and right before Christmas!!! Definitely will be returning for more of the great colognes and fragrances they offer. As well as the excellent customer service.
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January 2021 by Pamala T.
Buyers beware, a deal is not always the deal it appears to be !!! I have enjoyed shopping at Fragrance Outlet, but my recent dealings with the business have been completely frustrating to say the least. The store manager assisted me with ordering a product to take advantage of the buy one, get one half off opportunity that the outlet offers. The first fragrance ordered was shipped to me and it was the incorrect product. I returned it to the Fragrance Outlet and the manager of the store assisted with reordering the fragrance even though explaining it might not be the fragrance one I was hoping it would be, even though it had the same name. Upon receiving the fragrance it was once again the incorrect fragrance. When trying to return the fragrance to the Fragrance Outlet the store manager would not accept the return of the fragrance she ordered or do an exchange for a fragrance that I originally purchased. So, having a buy one, get one half off deal isn't a deal when you get stuck with a fragrance you can't use.
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December 2020 by D Lara
Large selection of fragrances, they are not an outlet in the sense you'll find anything cheaper but nevertheless they maybe simply supplied with excess quantity and occasionally may offer a competitive price. This review does not reflect negatively on the company and especially their staff. Friendly individuals who no doubt maybe tested during the holidays assisted my shopping needs promptly and curitously.
