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November 2023 by Meredith Smith
Rude and aggressive delivery person named Luis. Arguing with my husband who was upset when he told me that he was leaving appliance in the street (curbside)...where anyone could steal. I convinced him to use his forklift and bring into gate, which he did and then took off. We were left with an extremely damaged appliance, cardboard and pallet. We ordered online from Home Depot. This is the worse delivery situation we have ever had. I called and after 30 minutes they hung up. They want us to wait 2-4 weeks for someone to pick up. It is blocking our exit. NEVER AGAIN!!
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August 2023 by Beverly Chase
The Tucson office staff and drivers are very friendly, helpful, professional, and reliable. I am very pleased with Estes Express Lines fulfilling my freight needs.
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July 2023 by Patrick Quigley
These guys are awful! As some of the other reviews have stated my order is coming from Phoenix and I am inTucson. They have moved the delivery back every day they promised. It will be the 4th time they’ve changed the delivery. It’s an evap cooler for my outdoor animals. The average temperature during this week has been 110 degrees. There is absolutely no reason to take a week to drive 90 miles to Tucson. Poor communication and poor service. I will do everything I can to convince Home Depot not to use them anymore. I’m not holding my breath that it arrives tomorrow. I hope my animals don’t die!!!
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July 2023 by Kike Garcia
This team of amazing people get it done the right way" Just call ahead and they will have it ready for you.
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June 2023 by Jennifer Mcconnell
Every time my parts provider uses Estes to ship our parts it takes them more than a week to get parts from Phoenix to tucson. If we call to find out when to expect delivery no one knows or we are told a day and it shows up days later. The drivers have been rude while delivering our packages. We have been very unhappy with the service.
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October 2022 by Evie Van Veen
They were great. Fast service, easy tracking. Highly recommend. Would use again and again.
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August 2022 by Javier Arvizu Garcia
My package was delivered on the street even tho I have a big driveway, pallet is to heavy to move, I contacted customer service and they just ignored me. DO NOT USE THEM.
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July 2022 by X Sys
Michelle did not provide good customer service, she did not even tried to look up my shipment on their system and saying it was never pick up since freight not available. I even ask MICHELLE to ensure shipment will get pick up today and she responded '' we pick up there all the time, its a day to day to stop for us. if they give us the freight ofcourse we can pick it up okay?'hello? are you talking to a customer or a friend? Michelle, you need more training. You are not helping your customer at all. you have to watch your tone, There is a lot of way how to say stuff but you chose to be sarcastic and rude.I contacted my shipper and he sent me proof that it was picked up. So she never lift a finger to try to see what is going on the shipment.I called one more time, A gentleman helped me but he did not mentioned his name and he provided me an excellent Service.
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July 2022 by carlos peregrino
Proudly employee of this company??Fast and reliable service
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March 2022 by Adam Wright
The most incompetent trucking company I have ever encountered and I've used some bad ones in the past so that is really saying something !! No matter how desperate you are I strongly urge you to look for someone else !! They do not turn up when expected, even when booked a month in advance. When they do finally turn up late for the second appointment they are unwilling to reverse into the driveway nor move the shipment over some pea gravel to get it to the truck so they just drive off without it !
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February 2022 by Suzanne Cobos
What an amazing company. So personable and kind. Reminded me of real “hometown service” from days past. Everyone from the dispatcher to the delivery man were a pleasure to interact with. Thank you for making our delivery a success!!
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November 2021 by Ben Tyler
Fast quality service. Always arrives promptly and intact.
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July 2021 by Robert Wolfe
They did there job properly...my product made it to its destination...and my product made it back to me through ESTES, with no issues or damage...good job...
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July 2021 by Sergio Nino
They are always late by a day or 2 on pick ups. They never call for follow up and dispatchers are rude when you contact them. This has been on several occasions not just one with Estess Tucson Az terminal.
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July 2021 by T C.
I ordered a ShelterLogic product through Lowe's. If any company uses ESTES EXPRESS LINES for delivery, I will cancel the order. Save yourself from the headache of broken promises of wishful delivery. My order has been sitting in their terminal since 01 July 2021 and was suppose to get call? To schedule a delivery date? No fine print about this, just info from several customer service reps. DO NOT USE.... DO NOT USE EVER, IF YOU WANT YOUR ORDERED PRODUCTS!