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November 2023 by Duane R.
Everything went as promised except asked for a mid-size SUV and got a compact. I could have asked for a substitute but was out of time. Staff was fast, friendly and courteous including pickup and drop off rides. Yes would recommend and use again.
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August 2023 by Brian G.
Friendly staff and great pricing. Good choice of vehicles. Quick in and out and on the road.
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May 2023 by Doreen L.
Not even middle of the line offerings in features. Basic putt putt. Had to take a video of the vehicle so we weren't responsible for all the dings and interior ware. Also we did not notice a chip in the windshield and it's starting to crack. Took the vehicle back to report it. They said not to worry about it. If it cracks more they'll fix it. Don't know why they just didn't give us another vehicle. If it weren't for another insurance paying for a replacement for the damage done to our brand new car. I wouldn't rent from them.
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March 2023 by Scott W.
I previously posted a review about this Enterprise Rent-A-Car in marana Arizona. But as I stated before I had a bad case of food poisoning and I am finding out that there was a bunch of my personal items in that car and the complete disregard for my property is unbelievable. Again I lost a brand new coat a nice winter hat and I'm also realizing that I lost all the paperwork for my new puppy it's a bright blue envelope there's no way they could have missed it.I have searched my house multiple times it is not here. I know without a doubt. It was in the car when I returned it . The attitude of both the male employees there only confirmed my suspicions. Please do not patronize this business.As. Closing note I got replacement paperwork for my puppy. More vaccinations in about 2 weeks. But she is a handful !
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August 2022 by Jessica S.
Aaron and Kyle were amazing had me in a vehicle in minutes I wish the thatcher, Az office had people just as courteous and kind!
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July 2022 by Sunshine M.
We weren't happy with our car rental for several reasons, (car issues mostly, that weren't Enterprise's fault) however once returning our rental, we were taken care of by the Assistant Manager Romero, who listened to our concerned and made the rental experience that much better. ;) The door clicker fob key device didn't have batteries in it that worked which made the trip alot more challenging only because you could only unlock the car from the driver's side. There were other car issues but not all the fault of enterprise. No windshield washer fluid or floor mats in the car. Otherwise it was a decent trip. I just would never buy a Mitsubishi Eclipse Cross, 2020 model, not a good car. don't use the ECO mode either!
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May 2022 by Lesley Sargent
I have rented from the Thornydale location on several occasions and Elizabeth goes above and beyond to get me the rental that I need. In today's business world it is getting very hard to find such excellent customer service, thank you for all you do!
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September 2021 by Greg Cousino
Best truck company ever Solomon is amazing thanks for all you do
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July 2020 by Bob R.
All I have been renting cars from this site for 4 years. Plan on being there awhile as there is usually one person to help you with your car reservation. This past week I had to wait for one hour to get my car do you amount of people One person is assisting. To the management-Please use atleast 2 people to manage your facility
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June 2020 by Lauren F.
This is one of the only Enterprise rental car locations that is located in the Northwest Tucson area, so it is the one that we tend to go to the most. We have generally had pretty good luck with this location and, even if they don't have what we reserved, they usually will upgrade us to something considerably better. Due to everything going on with the Corona virus, they have moved to a much speedier check in system, where they basically just take you right out to the car and have you sign off on the paperwork. So, it's kind of nice to not be asked 50 additional questions like the satellite radio and all the other up-sells. I'm hoping that they keep this model even after things calm down, because it's a lot more efficient than it used to be. So overall, I would probably recommend this location to most people if they have a need to rent a car.
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June 2020 by DONNA B.
Will never rent a car from them again at any of there locations. I was in an accident and my insurance company rented me a car from them. First the lady that picked me up at Gerber collision drove like she was on the indy 500 she didn't even wait until I got my seat belt on. Just started driving fast to get back to the office. Then when I returned the vehicle I was told I could leave the car at Gerber Collision and I saw no dents on the car but got a call the next day from enterprise saying it was dented and they wanted my $500.00 deductible. Guess what their bill turned out to be for the damage $529.00. I think they are nothing but a rip off company and have also relayed this to my insurance company. I also plan on telling all of my friends so they can let their friends and family know how Enterprise operates.
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February 2020 by Kimberlei H.
I'm just happy that they took my debit card when I needed to go on a trip at the last minute. Even when I was embarrassed by not having enough money at first and the credit card wasn't enough, I came back later and was treated very well! Thanks is in order because I loved the car I drove and was able to get important things done because of Enterprise there on Thornydale. Thank goodness for you all there!
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August 2019 by Tucson J.
Prompt courteous service at a fair price. I got a nice, new Altima for $39/day. I just needed it for a day while truck was being repaired. Then a courteous employee gave me a ride home. I'm not really sure why so many negative reviews have been posted.
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August 2019 by Kala J.
My Enterprise experience is a bit complicated but only because it features two different reservations from two different insurance companies. I called them several times and spoke to various people but somehow still got the short end of the stick. I was told I'd be getting a Nissan Altima or something similar, upon arrival, I was offered a Nissan Frontier with the option to come back later when they had more cars. Mind you, a woman (with a reservation) walked in and got a brand new Dodge Challenger. So why was I given this for a more than week long reservation and she just needed the car for the day? Also, what happen to the mantra "Enterprise, we'll pick you up?" Apparently, that's only if you ask. I was picked up after the place I dropped my car off at called them, then made to wait about half an hour while they cleaned the truck I didn't want. So of course I came back later, mind you after missing four hours of work that morning dealing with them because they don't open until 730 and business doesn't start until 8. So I had to put gas back in the frontier to turn it in only to be given the option of a Nissan Sentra, that isn't an Altima!!!!! I ended up in a Jeep Wrangler after pointing out the type of vehicle the insurance was paying for.. long story long, go somewhere else.
