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February 2024 by Vicente A.
Horrible service, I reserved a car online, I get here & they don't have a car for me.
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February 2024 by Francine G
Thank you Enterprise for being there when my car was in the collision shop for over a week. You provided me with a vehicle that worked in accommodating my medical condition and you delivered it to the service center and picked it up when my vehicle was ready. The convenience and service check-ins are greatly appreciated. Your professionalism and promptness were dependable and personable. THANK YOU!
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February 2024 by P D woolwine
Very good experience at this office I rent frequently and it is always a happy experience I love the great cars and they always get me out fast no waiting I ts always a pleasure to get Josh he's very friendly and always asks about our trip and takes the time to listen to our adventures every time he really takes interest in the customer and asks what he can do for you to help things go better thanks so much Josh Steve is also awesome these guys always help me even the one time I walked in at the last minute they got me a car a convertible at that I totally expected them not to have anything at last minute because alot of times they can't do it
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January 2024 by Emery Nicoletti
I was scheduled to be picked up by Enterprise at 3:30. At 3:45, while standing in the rain I call to see if they’re on their way. “We’re short staffed today. We’ll try to pick you up at 4:30” I’m told. Hmmm? Couldn’t they call me to tell me no one is on their way I ask myself? “No worries, I’ll take an Uber” I say. When I arrive at their office on 22nd Street no one is even in the office and phones are ringing unanswered. I sit and wait. When someone finally comes in the office I am told they do not have the car we reserved and I have to go to another location.I say to the manager, “You failed to call me to tell me no one is picking me up. And secondly, you could have called me to tell me you don’t have my vehicle.” I didn’t raise my voice, I did not use foul language. “You’re in the customer service business” I explain. “I understand you’re short staffed today but it just takes a quick phone call.” The manager then says, “If you’re going to be rude you can wait outside in the rain.” Wow! I guess explaining their poor customer service makes me a Karen. “If you don’t leave I’ll call the police” she adds. Once she noticed I had my camera out and could possibly be video taping her she ducked and hid behind the counter. She changes her tone, “You can sit inside until your Uber comes” she says from her hiding place.Wow. Just wow, I have never had an experience like this with Enterprise. Is customer service a thing of the past? And are those who question service (even with a calm demeanor) a “Karen” nowadays?
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January 2024 by T M R
I highly recommend Enterprise, they are really nice. Are rental work perfectly. Thank you so much great service
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January 2024 by Dana Christos
My family member was scheduled to be picked up by Enterprise at 3:30. At 3:45, while standing in the rain he called to see if they’re on their way. “We’re short staffed today. We’ll try to pick you up at 4:30” I’m told. Hmmm? Couldn’t they call him to tell him no one is on their way he asked himself? “No worries, I’ll take an Uber” he says. When he arrived at their office on 22nd Street no one is even in the office and phones are ringing unanswered. He waited. When someone finally comes in the office he was told they do not have the car we reserved and I have to go to another location.He said to the manager, “You failed to call me to tell me no one is picking me up. And secondly, you could have called me to tell me you don’t have my vehicle.” He didn’t raise his voice, he did not use foul language. He said “You’re in the customer service business. I understand you’re short staffed today but it just takes a quick phone call.” The manager then says, “If you’re going to be rude you can wait outside in the rain.” Wow! He guessed explaining their poor customer service made him a Karen. “If you don’t leave I’ll call the police” she adds. Once she noticed he had my camera out and could possibly be video taping her she ducked and hid behind the counter. She changes her tone, “You can sit inside until your Uber comes” she says from her hiding place.Wow. Just wow, he have never had an experience like this with Enterprise. Is customer service a thing of the past? And are those who question service (even with a calm demeanor) a “Karen” nowadays?
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January 2024 by Emery N.
I was scheduled to be picked up by Enterprise at 3:30. At 3:45, while standing in the rain I call to see if they're on their way. "We're short staffed today. We'll try to pick you up at 4:30" I'm told. Hmmm? Couldn't they call me to tell me no one is on their way I ask myself? "No worries, I'll take an Uber" I say. When I arrive, at their office on 22nd Street no one is even in the office and phones are ringing unanswered. I sit and wait. When someone finally comes in the office I am told they do not have the car we reserved and I have to go to another location. I say to the manager, "You failed to call me to tell me no one is picking me up. And secondly, you could have called me to tell me you don't have my vehicle." I didn't raise my voice, I did not use foul language. "You're in the customer service business" I explain. "I understand you're short staffed today but it just takes a quick phone call." The manager then says, "If you're going to be rude you can wait outside in the rain." Wow! I guess explaining their poor customer service makes me a Karen. "If you don't leave I'll call the police" she adds. Once she noticed I had my camera out and could possibly be video taping her she ducked and hid behind the counter. She changes her tone, "You can sit inside until your Uber comes" she says from her hiding place. Wow. Just wow, I have never had an experience like this with Enterprise. Is customer service a thing of the past? And are those who question service (even with a calm demeanor) a "Karen" nowadays?
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January 2024 by Wayne Conover
Was very easy to do the reservation, The car was ready when I arrived, very little wait time. I needed to extend the rental by 3 days and it was all done with a few minute phone call. Could not ask for an easier process. Car was pretty good to, clean/, comfortable and could easily sit 5 if needed.
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January 2024 by Alisa Hopkins
If I could give 0 stars I would!! This experience started great with Enterprise meeting me at the body shop for pick up. After one day of having the vehicle, I noticed that the smell inside was indeed smoke. So I called to inform them and spoke with Steve (manager) who was very nice and encouraged me to come in for an exchange. I gathered all of my items out of the car when I then found a pack of unopened marijuana from a dispensary. This let me know that the car was definitely not detailed after the last return. The second vehicle also did not appear to be detailed as it has dirty rugs, crumbs, and dust inside but at least it didn’t smell of smoke so I dealt with it. I received a call on the last day of my rental informing me to drop off at enterprise. I questioned this due to them meeting me at the body shop during the pick up process. I was told that I had to bring it to them and that they closed at 5:30. Due to the body shop not finishing with my personal car until 5:10, I arrived at the enterprise for return at 5:20. I was greeted by the assistant manager who was very polite at first and then he proceeded to tell me that it was too late for them to drive me to the body shop to pick up my car and that whoever called me should have told me the cut off time for this service. I insisted that I be taken to my car because I was not informed of any cut off time. Only that they closed at 5:30. He stated that he had to get his people “out at 5:30”. He then told me that someone could take me to the body shop but it would be in their personal vehicle, because they were off and driving in that direction. It left me feeling very vulnerable and uncomfortable to say the least. In addition to that, the employee (Darren) was off the clock and technically working by taking me to my car pick up location. I will never use enterprise for as long as I live.
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January 2024 by Alisa H.
If I could give 0 stars I would! This experience started great with Enterprise meeting me at the body shop for pick up. After one day of having the vehicle, I noticed that the smell inside was indeed smoke. So I called to inform them and spoke with Steve (manager) who was very nice and encouraged me to come in for an exchange. I gathered all of my items out of the car when I then found a pack of unopened marijuana from a dispensary. This let me know that the car was definitely not detailed after the last return. The second vehicle also did not appear to be detailed as it has dirty rugs, crumbs, and dust inside but at least it didn't smell of smoke so I dealt with it. I received a call on the last day of my rental informing me to drop off at enterprise. I questioned this due to them meeting me at the body shop during the pick up process. I was told that I had to bring it to them and that they closed at 5:30. Due to the body shop not finishing with my personal car until 5:10, I arrived at the enterprise for return at 5:20. I was greeted by the assistant manager who was very polite at first and then he proceeded to tell me that it was too late for them to drive me to the body shop to pick up my car and that whoever called me should have told me the cut off time for this service. I insisted that I be taken to my car because I was not informed of any cut off time. Only that they closed at 5:30. He stated that he had to get his people "out at 5:30". He then told me that someone could take me to the body shop but it would be in their personal vehicle, because they were off and driving in that direction. It left me feeling very vulnerable and uncomfortable to say the least. In addition to that, the employee (Darren) was off the clock and technically working by taking me to my car pick up location. I will never use enterprise for as long as I live.
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January 2024 by Gwenia Lynch
If you are looking for a great rental at a great price enterprise is the place for you. Their staff is very friendly and willing to help you with any questions you may have. I won't rent from anywhere else. If you go through their website you'll get the best price.
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January 2024 by Timothy Williams
Costomer service was great.
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January 2024 by David De La Ossa
overall satisfied
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January 2024 by Melanie Jean
Amazing experience and my go to place from here on out. Super helpful and nice plus quick which helps.
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January 2024 by Sabrina Johnson
This is my favorite place to rent a car from! The staff is so friendly, informative and helpful. Renting here is always easy and can always get a good price.
