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October 2023 by Hancel Milbourn
Was looking for 2" unions. Didn't have them and had very few fitting
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August 2023 by Heather G.
Taking Advantage of the Elderly and Disabled! BE AWARE THAT E-KONOMY POOLS HAS PURCHASED OTHER POOL COMPANIES IN THE TUCSON AREA!-Be sure when establishing service with a new pool company that it's NOT owned by OR associated with the owners of E-KONOMY!!!-Let's begin with my 80 YEAR OLD DISABLED widowed mother who used E-KONOMY Pools and was taken advantage of. -Charged for chemicals not used-Paid to have pool drained, power washed, tiles cleaned and PROMISED that this special tile chemical they charged her extra monthly for would prevent the calcium build up from coming back! Well you guessed it! It came back to which E-KONOMY Pools response was that they "didn't guarantee it wouldn't come back" and stated that the pool tiles weren't being maintained! WHAT? She paid E-KONOMY Pools for weekly service including brushing the tiles and pool, chemicals and services which were ALL part of the job and maintenance she was promised! -E-KONOMY Pools stated they would be happy to come give her a quote to have her tile cleaned...again...WHAT?Yet E-KONOMY POOLS has NEVER missed a monthly withdrawal from her account! Not to mention she hasn't been able to get into her pool for years-but just wants to keep it beautiful and maintained. -Ring Camera recorded Technician entering her backyard and leaving 10 minutes later. Once again not brushing pool nor checking chemical levels. Pool left with algae growing on sides when inspected.SHAME ON YOU E-KONOMY POOLS and your ridiculous excuses! What other Elderly and Disabled persons are being taken advantage of by this company? Unbelievable and absolutely not ok!Then there's our pool:-EVERY SUMMER...EVERY SUMMER- Pool Technicians falsifying documentation related to services rendered (and verified as falsified by Supervisors following up that Technician had lied). -Being told when lodging a complaint with E-KONOMY that GPS showed Technician at our address for 30 to 40 minutes. That is until our cameras showed Technician parked out front of our home for 20 minutes on their phones then coming into backyard for 10 to 15 minutes of service which showed them NOT brushing the sides, nor testing the chemical levels, nor backwashing which are the services we pay for on top of chemicals. -Now don't get me wrong-Fall, Winter, and Spring there's really nothing to do except check the balance...during those months we haven't expected nor asked the Technician to backwash except maybe once a month if needed but yet we pay the same amount all year. Not a problem-BUT do the job when we really need it during the SUMMER!-Camera recordings of Technician lowering pool water level then taking a picture and sending it to the company stating "water level in pool too low to backwash" so he didn't have to do it.-Been charged TWICE in one month for services and over charged for chemicals.-Continuous company turnover-Asked NUMEROUS times for quote on sand replacement for filter and NEVER received a response.These are just a few of the FRUSTRATING events without writing a book! We all work hard for our money and expect to get services agreed upon-not with this company where you're having to beg for good and fair service! I guarantee you that the owners of E-KONOMY Pools wouldn't put up with the service their customers receive.
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July 2023 by Dave Pett
Had some pump issues on an older install and Brandon helped me find a pump in a pinch. Saved me a huge hassle.
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June 2023 by Lucinda L.
We have had e-konomy pools service our pool for years. They have started a program where employees check pools to see if the service has been correctly done and taken care of. Sandy checked our pool and I was able to ask a few questions about maintenance and for the first time ever I got answers that helped fix the concerns I had. She is awesome and very informative. Our pool is looking even better than I thought it could just by following her instructions and suggestions. This program is great and greatly needed. Thanks for instituting this customer service.
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June 2023 by Courtney Pulitzer Joubeaud
Very happy with their knowledge And helpService: Water treatment
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May 2023 by BK “Sophie”
Great service. Professional help with pool plumbing and all parts that I needed was all in stock.
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April 2023 by Charles Bergeson
Is wish the Spa supplies weren't so expensive
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April 2023 by Katie L
So impressed by E-Konomy Pool Service’s customer service and knowledge! We recently moved to Tucson, and Troy came out to help us learn how to manage our neglected pool. He was beyond helpful, super thorough, and provided great recommendations.
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November 2022 by larry smith
Best pool supply store in the north end. Very helpful and knowledgeable.
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October 2022 by Kevin Tennyson
Stopped by to get replacement o-rings for skimmer and back wash valve. Staff was very helpful and had the replacement kits in stock. Took my hayward pool vac in the next day because it wasn't moving properly. Jon checked it out and quickly did a simple repair. Unit working great. Jon and the other staff are very knowledgeable and friendly. This will be my pool place to go for any future needs. Kevin Vail.Services: Swimming pool general plumbing repairs
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September 2022 by Angelina Anani
Hi, I just wanted to recognize one of your workers. I was having a lot of trouble on my bicycle this morning(8/11) and your employee Frank stopped to help me. My bike chain was loose and with the few tools he had, he fixed it. I was still pretty far away from work and wasn't sure what I was going to do. So I just want to say thank you Frank!!!!
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August 2022 by Cindy Baker
Great service! Sandy and her crew have done an excellent job keeping our pool sparkling clean. We have never been happier with the condition of our pool.Services: Tile brushing
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August 2022 by Efrain Cubillo
We have used this company a few times and all of The Times has been all of The Times has been excellent customer service and reasonably priced.Service: Swimming pool general plumbing repairs
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July 2022 by Timothy Reeves
Christina in sales and Sharky in service are great to work with. They are straightforward and professional. You’re in good hands at E-Konomy!Service: Pump repairs & installation
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July 2022 by Susan Sparks
My pool tech is prompt, professional and always willing to address any questions I have. My pool ALWAYS looks wonderful after he’s finished!Services: Water treatment
