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October 2023 by Cindy Moore-Hammond
Jocelyn Lee at State Farm was very helpful. She took care of my insurance needs. Thank you Cynthia Moore-Hammond
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March 2023 by Alex Afanasev
We have been using this agent for 11 years. Which just adds to the shock we have experienced due to the utter incompetence and a lack of rudimental courtesy and customer service skills. As a 'mom and pap" type landlords we own a few properties in Phoenix. While preparing our taxes we noticed that we are missing one of the insurance bills. So we called Dan's office. To our great surprise we were informed that our insurance policy got cancelled a year ago, due to a claim on a tenants part! But no one bothered to inform us!!! Not even a courtesy call, reminding us nothing!!!! Complete disregard for long term loyal clients. He said that " insurance company has sent us a letter" (not true). Insurance cancellation should be a registered letter - which we would have received! He expressed a complete disregard that our property was left uninsured for a year!!! Not even an apology, nothing or any desire to remediate the situation. Naturally we are taking all our business elsewhere and telling everybody to stay away from that dump of an agency!! Also filing a complaint with AZ Insurance DIFI. Avoid Dan Kalm Insurance - they treat long term clients as garbage and discriminate against them.P.S My review stands. The Agent is rude with major attitude issues. Said he was doing me a favor by contacting the insurance company to renew the coverage. Effectively, doing his job for which he collected premiums/commissions from us for 11 years, without paying any attention to our Canadian address before. Hence - its just a lame excuse not providing basic polite customer service. In 25 years - this is the rudest agent I ve been dealing with. I have never had such a negative experience. Never even an apology, just the righteous attitude. Yelled at a me for posting this review. Told me to get out of his business to get insurance some place else. If you don't want to be treated like garbage and being screamed at for your own money - AVOID AT ALL COSTS.Just for reference: What he has attempted to refer to without a knowledge that many years ago I went to a law school: Commercial electronic messages (CEM) sent to recipients in Canada from another country must comply with CASL. Senders of CEMs need to: (1) obtain consent, (2) provide identification information, and (3) provide an unsubscribe mechanism. This is what the CASL is about - we communicated always via mail and email hence implied consent. And just a lame excuse on a part of an incompetent, lazy, very rude, misleading agent. He is not to be trusted!P.S. I just wanted to add some facts after I ve had a conversation with this person - so to speak agent, again. He demanded that I should remove this review in a rude way - I said, I would only do it if the situation is remodified and he would apologize to me - at this point he went completely nuts screaming at me, telling that I am blackmailing him etc... He should not be in this business! @STATEFARM should be more diligent who they award franchises to - and I will definitely bring it to their attention via all social media channels!
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February 2023 by Alex A.
We have been using this agent for 11 years. Which just adds to the shock we have experienced due to the utter incompetence and a lack of rudimental courtesy and customer service skills. As a 'mom and pap" type landlords we own a few properties in Phoenix. While preparing our taxes we noticed that we are missing one of the insurance bills. So we called Dan's office. To our great surprise we were informed that our insurance policy got cancelled a year ago, due to a claim on a tenants part! But no one bothered to inform us!!! Not even a courtesy call, reminding us nothing!!!! Complete disregard for long term loyal clients. He said that " insurance company has sent us a letter" (not true). Insurance cancellation should be a registered letter - which we would have received! He expressed a complete disregard that our property was left uninsured for a year!!! Not even an apology, nothing or any desire to remediate the situation. Naturally we are taking all our business elsewhere and telling everybody to stay away from that dump of an agency!! Also filing a complaint with AZ Insurance DIFI. Avoid Dan Kalm Insurance - they treat long term clients as garbage and discriminate against them.P.S. I jus wanted to add some facts after I ve had a conversation with this person - agent. He demanded that I should remove this review in a rude way - I said I would only do it if the situation is remodified and he would apologize to me - at this point he went completely nuts screaming at me, telling that I am blackmailing him etc... This is a scary individual - beware!P.S My review stands. The Agent is rude with major attitude issues. Said he was doing me a favor by contacting the insurance company to renew the coverage. Effectively, doing his job for which he collected premiums/commissions from us for 11 years, without paying any attention to our Canadian address before. Hence - its just a lame excuse not providing basic polite customer service. In 25 years - this is the rudest agent I ve been dealing with. I have never had such a negative experience. Never even an apology, just the righteous attitude. Yelled at a me for posting this review. Told me to get out of his business to get insurance some place else. If you don't want to be treated like garbage and being screamed at for your own money - AVOID AT ALL COSTS.Just for reference: What he attempted to refer to without a knowledge that many years ago I went to a law school: Commercial electronic messages (CEM) sent to recipients in Canada from another country must comply with CASL. Senders of CEMs need to: (1) obtain consent, (2) provide identification information, and (3) provide an unsubscribe mechanism. This is what the CASL is about - we communicated always via mail and email hence implied consent. And just a lame excuse on a part of an incompetent, lazy, misleading agent. Plus given his recently changed reply - he is very good in twisting the facts. He is not to be trusted!P.P.S, At this point we decided to seek a legal advice and will contact State Farm directly to recommend them to have a better customer service focused training to their agents. Its obviously a complete failure at this stage. This person should not be in a customer focused business. End of story.
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December 2022 by Bruce B.
not regarding insurancemr K tried to buy my rare guitarsoffered a very sad unkind offerSeniors beware
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August 2022 by Wanda Baader
We have been doing business with Dan Kalm for over 20 years and highly recommend their services.
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August 2021 by Nicholas DiRienzo
Dan and his team are great. Super responsive to questions about pricing, their products, or claims. I don't even care if another company *might* be cheaper given how good Dan and State Farm are.
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June 2021 by Derek Deckens
Dan is a true professional. He takes great care of his clients and is straight to the point. I would highly recommend his services.
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November 2020 by Kelli Land
The are always helpful and courteous...great office!!
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October 2020 by Taiwana White
Love this state farm, Dan is awesome!!!
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September 2020 by Michael Allen
Terrible company. I was screwed not once but twice buy this greedy company. Please go any3 else. Im actively looking for another insurance company.
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September 2020 by may gottfried
Everyone who works here is amazing!
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September 2020 by Linda Melton
Very helpful!
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July 2020 by Wendi McCluskey
Everyone is so friendly and helpful here. I have been with them for years and will continue to so for many more!
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April 2020 by Dr. Mantis Toboggan
Terrible company. I was screwed not once but twice buy this greedy company. Please go any3 else. Im actively looking for another insurance company.
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February 2020 by Timothy Williams
I've been going through Dan Kalm State farm insurance for many years now very courteous and professional staff. Feels like family.
