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March 2024 by Stephanie Watts
Been here a few times with my husband's phone. Jason is AMAZING!!!
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October 2023 by Concepcion Rodriguez
I took my phone for a consultation and after doing several checks my phone was useless. After several years of little use. Obviously immediately the solution he offered me was to buy a new one.Practically broke my phone.Note: I received an answer from the company/brand, but following the durections only shows ads in Facebook.It's embarrasing they try to pretend they are going to pay attention to the published complains.
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September 2023 by C B
Came here to cricket phone store and I received the most amazing service they were very helpful and patient when I needed help with my phone. WOW thanks you guys so much and I will return
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January 2023 by Francine Mata
The stores have no phones in stock unless you want to spend a fortune. Can go online and get a huge selection for a quarter of the price!!!!
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October 2022 by Walt Honey W.
FANTASTIC service provided by Fernanda, Jason, and Jesus! Great patience, excellent communication, and they each respectively went above and beyond to help me add a phone to my account and installed a desperately needed eSIM. Such a wonderful customer experience at this location! Thank you!
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July 2022 by Lori Broadhead
Came in to add a phone to my line, amazing customer assistance from Jason and daniella. will come back again
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March 2022 by Karime quets
This store on multiple occasions now has been unable to give me a receipt. The claim they are out of printing paper. When I revisited the store 4 days later for my receipt, they were still unable to provide it because they still have not purchased printing paper. Very unprofessional.
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February 2022 by George Romero
Came in looking to exchange the phone cover that was sold to me 3 days prior.. Was told that accessories are not returnable and that I should have looked at it before I left the store.I explained that this was installed by the representative who sold me the screen protector and cover. After arguing with this young man I asked to speak to the manager. Maria the manager heard what happened and exchanged the case for me.The attitude of the cricket associate I dealt with has helped me decide to go to another location. If these are the policies of Cricket please add signage to prevent this from happening again and please train your associates to fully explained your policies and procedures.
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November 2021 by Shamanta Ramirez
Maria did not know what she was doing with porting our numbers and gave us new numbers instead and made us pay almost 200$. She apologized for what she did saying it was her fault but failed to be able to do a refund on something she messed up with. No experience what so ever for a manager.
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October 2021 by Laurie McGill
I've been with cricket for about 2 months I was forced to make a quick change and I got there cheapest phone, a Nokia. Suddenly I stopped receiving and being able to send text messages. I went into the store and was told by the only guy behind the counter that I probably couldn't get the help that I needed. Worst customer service. I'm going to get out of cricket ASAP.
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September 2021 by Nichole Campbell
The guy couldn't even answer a simple question told me they were out of stock on phones turned around and said he had phones I asked for a otterbox simply cuz I wanted a case to protect my 11 year old child's phone he said he didn't have OtterBoxes and I said no I don't want to buy a phone here they don't have cases oh I never said we didn't have cases you ask for a specific type of case bad customer service will not be back at this shop ever again
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August 2021 by T A
Representative Jacqueline was super helpful! She really knows what she’s doing and it’s very kind. Great customer service! I am happy when I left store.
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August 2021 by Amy Lane
Will only come in for Phillip! He is super smart! Who ever trained him really excelled in brilliance.
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August 2021 by Esteban Bueno
Why cant there be more than 1 Ana? She is simply amazing.
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August 2021 by Tammy Lynn
Came in with my sister and OMG! Talk about the best experience we have ever had! Thank you Ana! You are the best!
