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April 2024 by Melissa Tsyitee
My friend is moving and rented a car trolly with the truck. They would not allow the dolly to be attached to my vehicle so we could load her car at her home. Even U-Haul is not that horrible. Don't waste your time. Go to U-Haul. The convenience is MUCH MUCH better
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April 2024 by Makenzie
I reserved a car & when I got there they said they had no cars available. This would’ve been nice to know before driving there & frantically needing to make new arrangements.
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March 2024 by Andrew Rudmann
Budget in Tucson (East Valencia Rd office) was excellent. Vehicle was in excellent condition. Staff were both efficient and helpful. Upon return, an inadvertent problem with fuel-out vs fuel-in was discovered; Budget staff offered a $50 refund, which I did not expect. Budget fixed the problem before the charge went to my credit card. Thanks for your honesty and integrity (Budget being your name). I will favor renting vehicles from Budget in the future.
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March 2024 by luis mariscal
Awful customer service. We had a reservation for pick up ahead of time and arrived to be told they don’t have any vehicles available. The guy working the desk was less than helpful and told us we should have called them directly instead of booking online. He made no effort to find another location or offer to help us at all. Instead he gave us a customer service phone number. Absolutely ridiculous.
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February 2024 by Shannon Anderson
Horrible customer service
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February 2024 by BEST NEST
This is a public service announcement. Save yourself and rent elsewhere. You will be here all day and night. The line is extremely long. Each transaction is 20 mins and there is only one person at the counter and there is no one helping this poor lady’. Budget- do better. It’s bad! Really bad!
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February 2024 by Keila Hookland
I have used this location for multiple trips and they have always treated me well. Whenever I need a car I will go here or use budget.
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January 2024 by Saadia Frimpong
Great Service, Julio was nice and a good helper will recommend if you need a car!
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January 2024 by Eric
Zero stars. Reserved a van 3 weeks ago. They are closed for our pickup time. Management was no help. We flew from Colorado to Tuscon and are stranded.
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January 2024 by Stephanie N
Made a reservation to pick up a van and they were closed, why would you let us make a reservation if you weren’t open. No one to help, ended up being stranded in Tucson!!!!
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December 2023 by Chef Christina (Familytravels)
Love this location, great people, very PROFESSIONAL, polite. Thank you Julio, TeeJ, and Rj for making renting a car at this location super easy and convenient! The staff here will literally go out of there way for you, to make sure that you are Happy, Satisfied and much more. I can't thank you enough for always providing a great experience Everytime I come in to rent a car.
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October 2023 by Gisell Romero
Overall experience was okay, the car was a bit dirty at the time if pick up. The car was great during the trip, it si fuel efficient and gave us no issues. Upon return there is no option for late return got into town at 5:40 and had to pay a night at a hotel because latest drop off time is 5:30. No drop off box for late return so couldn’t make it home until the next day. The car itself was great and comfy to travel in.
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October 2023 by Sarah Shields
Budget allows car rentals to happen after their closing hours and they make no exceptions and are super rude about it. Be careful booking here and check their opening hours.Had to take a Uber from the airport here and back and currently waiting for budget to refund that expense.
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October 2023 by Esposo Oso
AWESOMENESS!!! Rented the Chrysler Pacifica for my fam and it was just perfection…GREAT JOB !!! BTW.. make sure u remember what when and where … what time it’s due back, when that specific office u rented from closes, and obviously WHERE the gas gauge was at when u left their parking lot… always good to take a pic..but most importantly… be nice to ur rental car agent… u get what u give..!!
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August 2023 by Martin Flores
My rental car and experience with budget rental on Valencia and country club in Tucson Arizona was very good. Nice car. Fast and friendly staff and easy pick up and drop off. Thank you Budget Rental