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March 2024 by steven gary
So I told the groomer what I wanted. I wanted my dog shaved in a cute way. She talked me out of it. Now my dog is shedding everywhere. That's exactly what I didn't want.I also told the groomer and her name was jackie, that I did not want her to clip my dog's nails. I only wanted her to Bevel them dull and leave them long. I want them long so my dog can defend herself in the case of an emergency. She talked me out of this as well.I told her that I trusted her expertise in this matter and to do what she thought was best.Obviously she talked me out of shaving her and that was okay because she has a beautiful fur coat.I also figured that for $80 the ought to brush my dog's teeth. When I mentioned this to the groomer after the fact, she said oh you didn't tell me you wanted that. For $80 I really think that should be included and I shouldn't have to tell her that. I also think she shouldn't get a defensive attitude about it.Here we come to the very very big problem. I think we can all agree that dogs having sharp nails is a very big safety issue especially if they're around the elderly or children. Let me remind you I told Jackie not to clip my dog's nails because the result of that is always Sharp edges. Wackie's negligence left my dogs nails both cut and she forgot to Bevel them at all. They are razor sharp.In reference to calling her back and asking about brushing her teeth I also mentioned that her teeth were razor sharp. She almost began to say she was going to charge me to bring my dog back in for her to correct this. I did tell her this was a safety issue and it was very important to me because my dog stays with me, my grandma, and my four year old son.I had already tipped this woman approximately $30 Maybe more. My total was about $100 to have a medium-sized dog groomed. She did agree to give me a call back to address the matter on another day. However, in her negligence once again, she did not call me back.Flash Forward to today. I take my dog everywhere with me. My dog protects my son. She sits in the backseat with him. In playing with my dog in the backseat my son began to cry and scream. This put me in a panic while driving on the road. I pulled over to discover that her sharp nails had ripped my son's lip open. Had cut open his legs in more than one place. Blood was dripping out of his lip.Wackie had told me that she would be giving me a call back to have Brita come in to brush her teeth and bevel those nails the very next day she returned to work so this was to be two days later.Let me show you what twice over her negligence caused. Let me show you the sharp edges on my puppies claws. Observe the jagged sharp edges. Remember that I called this woman and I told her of my concerns. How important it was to protect my grandma and my son from the sharp edges.I will not be back. I will be contacting my lawyer. I will be calling to demand a refund.Wacky called me back today and decided to just completely Gaslight me in the situation. I totally expected it. So she told me she would call me on Wednesday and let me know when she had an availability between appointments. Now her story is that oh, there was some confusion here and I was supposed to just bring my dog in when I didn't know if there was an availability. Okay, wacky! Thanks for trying to Gaslight me. I'll be contacting my lawyer. The only confusion here is your inability to listen to your customers and do what you promise.
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March 2024 by Lenny Salmon
They used to be affordable at about $80 for our two dogs, and now it's like $135, and after a tip and then a transaction charge, it's closer to $160. That's just too much, especially because they didn't even trim my little dog's face this last time. It's still overgrown and not what we usually get.
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March 2024 by Leslie Anne (ruready1st)
Charyzma is an awesome groomer for our Doodles and poodle. She started with them in 2021 when they were less than 1 year old. She worked with them to tolerate grooming which was challenging as they grew over the 3 years to be 75+ lbs. She takes all 3 dogs and makes them look awesome.
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March 2024 by Scott Millette
I thought groomer did a fantastic job. Would recommend them to all my friends.
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January 2024 by Dean W.
jackie is the best. she does a beautiful job on my border collie and my lab mix. professional and kind. lucy and louise love her
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December 2023 by Joseph Williams
We have be taking our dogs Midas and Apollo here for years. Apollo is a 120lb lab and they handle him with ease. They take extra special care of our tripod pit Midas. They come home smelling like new pups every time.
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December 2023 by N Hernandez
I’ve been taking my dogs here for more than twenty years the price increases are ridiculous it shouldn’t be so expensive to groom a small dog. Sorry but you’ve lost a loyal customer!
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November 2023 by Scott Brace
I always take my pups here. They can sometimes take a bit longer than expected to get finished but they always do a great job grooming.
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September 2023 by Kayla Nolan
Charyzma!!!! Thank you so much for relieving Freya of her matted fur. I feel as though you gave me my cat back and that truly means the world to me. It may sound weird but I feel like you gave a bond back because I feel like I can love her more without hurting her or being extremely furry after. You’re the best!!!
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September 2023 by William K.
Been talking my pups there for years. Staff great . Very accommodating. Got appointment when needed. They do a super job of grooming. I always look forward to seeing them when they're done
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July 2023 by Tina Lentz-McMillan
We take our Kitty here! I took a long time trying to find a place that can do cats and luckily I found Broadway Grooming! And they were able to take her in on short notice. My cat had mats and they were able to take care of those while still keeping her coat (which was important to me), so now we are regulars! I would recommend them for your cat!
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July 2023 by Pat Leach
Trust everyone there with my Irish Setter & English Springer Spaniel.
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July 2023 by Keil Cronauer
They took amazing care of our golden doodle. Anyone that has a doodle knows how difficult their hair is. They did amazing with him, went above and beyond with his ears that we haven’t seen any big box places. Highly recommend, and we’re so happy we found a local groomer. Won’t be going anywhere else. Lastly, prices are a lot better than we’ve seen! Thank you so much.
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May 2023 by Jeff Diebold
Have been taking my dogs here for 15 years. The staff has always been friendly and they are fantastic with my dogs. I had a Yorkie (passed away) who went blind at 5 yo and the way they treated her warmed my heart. She LOVED going there! The place is clean and they're always adding and changing seasonal decor in the lobby. You definitely don't smell "wet dog" here! Their prices have went up over the past few years but so has everything else! They are still very, very reasonably priced compared to other dog grooming facilities.
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May 2023 by C B
Every time I go the owner does her best to show her skills, knowledge, and compassion. They are fast , affordable, and pretty knowledgeable about breeds. I don't need posh for my dogs nails this is much more realistic. They even take on my fiesty Italian Greyhound lol ?
